Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

871 reviews across 1 platform

53 Shepherds Bush Green, Shepherds Bush, London, W12 8PS

Part of Dexters, see every office.

Dexters's office in London, at 53 Shepherds Bush Green, is rated 4.8 out of 5 across 871 reviews on 1 platform, including 871 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

871

Reviews on Google

This office

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Rahim was great and super available!!

Christian · 21 October 2023

Agent replied · 28 October 2023

Dear Christian, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

A first class professional service and professional manager and staff. One of the few estate agents I have worked with to work proactively, positively and all the hours necessary to find me a buyer and get my sale through. Always return calls and go out of their way to be helpful in any way they can. I would thoroughly recommend them to sell your property and will certainly be going back to them in future.

Nigel · 6 July 2021

Agent replied

Dear Nigel. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Keishan Wignall was helpful and amazing!

Florence · 17 April 2025

5/5

Google

I sold my flat with Dexters Shepherd's Bush, and they have been wonderful throughout. The team worked effectively together and kept me updated every week. After finding a buyer, Oliver and Avni tracked every step in the process and coordinated with the buyer and both solicitors to keep pushing things forward. I can't recommend them enough.

Alex · 27 August 2023

Agent replied · 30 September 2023

Dear Alex, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service from Oliver, Avni and the team. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Google

Happy with the level of service that was offered as a purchaser. Amrita put a good level of pressure on the transaction to speed things along and was proactive. Only downside was that I felt the mortgage advisor attached to the local estate agent was expensive and unreasonable. Managed to obtain the same mortgage with no fees charged to me through a remote mortgage advisor.

Natshirley101 · 15 November 2022

Agent replied

Dear Nat, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Having used other agents in the past I found the team at Dexters extremely pro active. Having had our small buy to let on the market for over 6 weeks with other agents and no offers, I turned to John and Alex in the letting team. The advice given was honest and led me to repaint the property, something that was not mentioned by other agents. I received multiple offers within just over a week and am over the moon with the tenant and management of Dexters. Great work keep it up!

Sara · 24 February 2020

Agent replied

Dear Sara, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Kevon,I want to say thank you for your hard working and caring attitude.You did your best to find out what we needed.you are really professional to your job.I really appreciate your hard working.

Tamta · 9 November 2024

Agent replied · 23 November 2024

Dear Tamta, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Dylan was really helpful in our property search by notifying us as soon as properties came on the market. Would definitely recommend.

Emilia · 15 March 2022

Agent replied

Dear Emilia, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I recently sold my property through the Shepherds Bush Office. I had previously been on the market with an agent with one office and had no offers. I then listed my property with Dexters in Shepherds Bush and what a difference! The team are extremely hard working and they bought me four offers in the space of two weeks! I’ve now sold my house and bought my forever home but if I do sell again, I won’t go anywhere else! Well done to Charlotte and her wonderful team!

Laura · 6 November 2019

Agent replied

Dear Laura, We greatly appreciate you putting aside the time to submit a review about our Shepherds Bush Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Avni & Penelope were both incredibly helpful from start to finish- highly recommend!

Emily · 4 March 2023

Agent replied

Dear Emily, Thank you for your kind comments regarding Anvi and Penelope and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Very personal attitude and great communication. My wife and I were looking to buy our first home and we got in touch with Amrita and Rudy from Dexters. They were always very quick to respond to our requests and were punctual for the flat viewings. Although we ended up buying our house with a different company, I wanted to leave a review for Dexters regardless. They deserve a shout out for their services as they really stand out from other companies we have had viewings with across London.

Martin · 15 October 2019

Agent replied

Dear Martin, Thank you for your review regarding your experience with our Shepherds Bush Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Keishan as been amazing from start to finish with helping me securing my new home. Was always there to answer whatever question I had to ask about the property. Would highly recommend for sure

Melford · 17 October 2024

Agent replied · 23 October 2024

Dear Melford, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

To rent out my property, I met and spoke with local agencies for a few days. After our meeting, I was confident that Kevin would deliver, and he and his team accomplished exactly that.

Kayshia · 16 October 2024

Agent replied · 23 October 2024

Dear Kayshia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I’ve been helped by Jamille and I got literally nothing to complain about. Quick to respond, clear and professional. Very happy with the overall experience. Thanks again !

Bérenger · 9 December 2020

Agent replied

Dear Bérenger Louis, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team

1/5

Google

Terrible agency that doesn't prioritise the customer experience. I was contacted 4 (edit: 5) times in one day by this agency from different branches including the Shepherds Bush location, with each agent calling me with the exact same message as if they were reading it from a script. There needs to be a better CRM system put in place and better skills in resolving customer complaints. Edit: Even after submitting a request to not be contacted, I was emailed by a 5th agent in the same day, and he shared properties that I was already booked in to see. Truly, there needs to be an improvement in how Dexters communicates with new and potential clients, because my experience has been very upsetting and dissatisfactory.

Rosa · 29 July 2019

Agent replied

Dear Rosa, I am concerned to read your reviews regarding a number of our offices and we would value the opportunity to discuss this with you. I note that you do not wish us to hear from us further which is disappointing. However if you would like to email me directly I can ensure that only the relevant office contacts you in relation to your specific area search. My email address is customerrelations@dexters.co.uk and I look forward to hearing from you. Kind regards, Sam Farnan Customer Relations.

4/5

Google

I've been a client of Dexters who have managed my property for 7 years whilst I went abroad. In that time I have had 4 different tenants, which they found promptly, which never left the property vacant. I had very few minor negative experiences, sometimes tenants complained of slow response times, other times when work was being done on the property management was a little disorganised. Given the timeframe of managing the property I was left with a positive experience. I decided to sell the property this year and the sales team at Dexters was on the whole very helpful. We had one pushy sales team member which changed in the process and we subsequently had a very good member managing our sale. The first buyer fell through and they found another at the same price and we were not affected. We did have one communication issue in the sales process but they took personal responsibility and resolved the matter which didn't have any affect on the sale. I would use Dexters again in the future.

Ashley · 29 July 2019

Agent replied

Dear Ashley, I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I have exclusively used this Dexters a number of times to let my properties in both Shepherd’s Bush and Holland Park. The service provided to myself as well as friends and family that have used Dexters has been absolutely excellent. I always feel well looked after, valued and most importantly, that I could trust Dexters to ensure that I have tenants that are a good fit. They are efficient, go out of their way to help you and are friendly and throughout the process. Thank you for all of your help and I look forward to using you again in the future.

Stephanie · 29 July 2019

Agent replied

Dear Stephanie, Having read your review, we would like thank you for your feedback about our Shepherds Bush Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Very professional and organised enviroment. Jamille was a great help and answered all questions I had about renting. Pleased with the service I got here and would reccomend

Berkzz · 7 December 2020

Agent replied

Dear Etienne. Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Olivier is my sale assistance. And we had an extensive discussion and I really appreciate his excellent service!

陈哲 · 18 July 2022

Agent replied

Thank you for your review, and mentioning your experience with Oliver in our Shepherds Bush office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

John, Daniel and the rest of the team have been nothing but extremely professional and helpful in assisting me and my partner with arranging a new tenancy. Nothing was too much for them and they ensured to keep us updated along the way to make a super smooth transition. Will definitely use their services in the future.

Boyan · 2 June 2023

Agent replied · 30 September 2023

Dear Boyan, Thank you for your kind comments regarding John & Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jamille was extremely helpful, prioritised our search, super communicative and flexible, and went above and beyond to help.

Mayowa · 19 May 2022

Agent replied

Dear Mayowa, Thank you for your review, and mentioning your experience with Jamille in our Shepherds Bush office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Google

Jenny was very professional and understanding of my situation from afar. Very polite and helpful with the viewing and the paperwork with fast response time.

Tania · 11 May 2021

Agent replied

Dear Tania. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Great service, very timely response to queries. Specific thanks to Olly and Avni who helped to make the deal happen.

Zoey · 15 March 2022

Agent replied

Dear Zoey, It’s great to hear that you have had a brilliant experience with our Shepherds Bush office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Excellent experience, service and advice from John Pires. John is a local guy to west London which is hugely important in my mind. He goes the extra mile. He cares.

Keith · 3 December 2019

Agent replied

Dear Keith, Having read your review, we would like thank you for your feedback about our Shepherds Bush Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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