Trusted Agent profile · London
★★★★★
871 reviews across 1 platform
53 Shepherds Bush Green, Shepherds Bush, London, W12 8PS
Part of Dexters, see every office.
Dexters's office in London, at 53 Shepherds Bush Green, is rated 4.8 out of 5 across 871 reviews on 1 platform, including 871 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Dexter. Avni and Amrita were super helpful and pleasant. I would definitely recommend working with them. Thank you both for all your help! Jessica
Dear Jessica, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleI recently sold my flat with Dexters and had positive experience. It took a while to find the right buyers. So thanks to everyone at Dexters for keeping at it. Special mention for Georgia Buckley for all her support and enthusiasm, Penelope Harold who found the buyers and Avni Patel from the Fulham office for chasing up solicitors and keeping me informed about progress of the sale and for her patience and understanding.
Dear Jackie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 4* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GooglePenelope at Dexters was brilliant throughout the whole process of buying my first home. At every different point of the process she was supportive with the best communication and drive to push things forwards rapidly and efficiently. She was fabulous at coordinating all the different parties involved and not letting anything slip at any point. So incredibly grateful to her!
Dear James , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJamille was amazing and helped us with everything. He made the rental process super easy and we wouldn’t have been able to do it without him.
Dear Grace, Thank you for your 5 star review, and mentioning your experience with Jamille in our Shepherds Bush office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJenny and Dan (in particular) have been great to deal with. Dan has very much gone above and beyond to assist me. Thank you Dan, Jenny and Dexters
Dear Matt, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleKevin was friendly, understanding, reliable and professional. He made the whole renting process very clear and easy for me. I'd definitely recommend Dexters considering my resent experience with them.
Dear Maria, thank you for your 5* review. We are pleased to see that you have had a great experience with Kevin in our Shepherds Bush office. Kind regards Asma Chughtai Customer Relations Team
1/5
GoogleEmbarrassingly poor communication, frightening lack of self-awareness and general unprofessionalism were wholly reminiscent of a Selling Sunset/London episode. I would recommend this office a large dose of reality. Feel free to get in touch to share your purchase problems with me as I may be able to help.
Dear Jake, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
GoogleMany thanks to Avni and Oliver who both where very attentive and supporting in the process of my purchase from start to finish.
Dear Charlotte, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOur family is grateful to Mr. Daniel Murray, who helped us very fast to find a new property in the area we wanted...our ideal new Home in White City/ Shepherds Bush. He truly cares about our family needs and he went above and beyond to make sure we had all the information required to make the right decision. We there also very thankful for the possibility to view more properties to find the best one, and would like to mention that all properties in ideal clean condition. The process of signing the agreement and other necessary documents done also fast and, with no delays, we moved in the date as agreed. Will highly recommend Dexters agency and anyone will be lucky to have Mr. Daniel as their agent.PositiveResponsiveness, Quality, Professionalism
Dear Maria, Thank you for your kind words regarding our Shepherds Bush office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleMy partner and I have just exchanged on the purchase of our first flat and the whole process has been very smooth thanks to Dexters. They have been friendly, responsive and helped us get through the steps for the first time with the added pressure of a tight timeline. Amrita and the rest of the team have guided us and answered all our questions as first time buyers and were never impatient with our many phone calls! I would definitely recommend Dexters and thank you to them for helping us!PositiveResponsiveness, Quality, Professionalism
Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleGreat experience with Dexters for me and my flatmate, Jenny was amazing and very helpful. I will definitely be using their services again !
Dear Mayad, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat experience with my recent property purchase through Dexters. Ms Charlotte Tunnicliffe demonstrated professionalism, efficiency, and genuine care throughout the entire transaction. Highly recommended!
Dear Zhang, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleI found an amazing garden flat through Dexters three years ago and my life in London has changed ever since! Thank you Alex for your help in finding the apartment and for your kind support since then.
Dear Ali, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThe past month I was assisted by Jamille - Dexter in my search for a property to rent in the Shepherd bush area. He did not only give an impeccable professional service, dedicating time and attention to my search, but was genuinely helpful, positive and always went the extra mile. In the future, I will definitely recommend friends and acquaintances to contact Jamille. Thanks so much for your wonderful service!
Dear Rexxx, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe past month I was assisted by Jamille - Dexter in my search for a property to rent in the Shepherd Bush area. He did not only give an impeccable professional service, dedicating time and attention to my search, but was genuinely helpful, positive and always went the extra mile. In the future, I will definitely recommend friends and acquaintances to contact Jamille. Thanks so much for your wonderful service!
Dear Rex, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleKevin was an absolute star, going above and beyond every step of the way! Everyone I spoke to in the office was super friendly. Spoke to Manu a few times - great guy. 😋 …
Dear Eden, Thank you for taking the time in providing such lovely comments about Kevin in our Shepherds Bush office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleLoved working with the Sales team. Ollie and Georgia were great…
Dear Duygu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe have been very pleased with the service we've received from Dexters Shepherds Bush. In particular with their sales consultant Oliver who has been very helpful, friendly and professional. Oliver has taken the time to really understand our needs and requirements and has done his best to find properties that much our criteria. He's always kept us up-to-date with new properties coming up and called us straight away to book viewings. Although we haven't managed to the find the property for us yet, we were so happy with the service that we wanted to leave a review regardless. He's one of a few Estate agents that has left such a good impression on us with his work ethic and great communication!
Dear Lukia, It’s great to hear that you have had a brilliant experience with our Shepherds Bush office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleI Just completed the purchase of my first flat which I found through Dexters. The whole process went really smoothly and Georgia and the rest of the team was there to help me every step of the way. They were professional, patient, helpful and friendly. I would recommend this estate agency! I also used them for a rental apartment a few years back and had a very good experience. Thank you Dexters for helping me get on the property ladder!
Dear Aliette, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Shepherds Bush office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Louise Smith Customer Relations Team
5/5
GoogleThanks to the excellent service and efforts of Avni Patel and Penelope Harold, my first property purchase went very smoothly all the way through to Exchange and Completion. They were able to provide strong lines of communication between all parties and be attentive to any queries I had. I'm very satisfied.
Dear Jack, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery pleasant experience. Oliver has been a very good agent, very professional, knowing exactly what I was looking for and showing me precisely what could resonate with my budget and requirements.
Dear Jbravo, Thank you for your review, and mentioning your experience with Oliver in our Shepherds Bush office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team
5/5
GooglePenelope at Dexters was brilliant throughout the whole process of buying my first home. At every different point of the process she was supportive with the best communication and drive to push things forwards rapidly and efficiently. She was fabulous at coordinating all the different parties involved and not letting anything slip at any point. So incredibly grateful to her!
Dear James , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad two viewings with Kevin today and he was so friendly and definitely the most fun Ive ever had at a viewing. Really helpful giving us information and making sure we get the best help possible couldn’t recommend enough
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GooglePenelope couldn't have done more to help with a challenging property sale. She went over and above, was never anything but polite, helpful and professional. We encountered a number of unforseen obstacles along the way but Penelope helped navigate all of these and never gave up. Thanks so much!
Dear Sunaina, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
