Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter my recent experience lettings my house with the help of Kevin and his team, I couldn’t recommend them more. They are trustworthy and keep you informed during the whole process making it a smooth transition!
Chris · 8 February 2020
Agent replied
Dear Chris, Thank you for taking the time in providing such lovely comments about Kevin in our Shepherds Bush office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleTop service from Georgia and her team - sale within a week, pre-market, and above asking. What more could you ask for. Thanks!
Montgomery · 17 August 2022
Agent replied
Dear Montgomery, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleChris and his personable sales team were very efficient, organised and communicative - they worked seamlessly and supportively through a sale that required showing whilst I was working from home, navigating my AirBNB people, and dealing with a mad rush of viewings. They also then did a stellar job in seeing things through and looking out for my interests during the COVID crisis, all the way to a successful completion. Top notch service and a nice group of people too!
Tracy · 15 March 2021
Agent replied
Dear Tracy, Thank you for taking the time in providing such lovely comments about Chris in our Shepherds Bush office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDexters worked so hard on the sale of my flat. Amrita in particular was an absolute powerhouse - hard-working, determined, full of energy and positivity. She stayed in constant communication with me throughout what was a difficult period, including buyers dropping out and many complicated and unforeseen circumstances. I was never in any doubt as to how hard they were working to get the sale of my flat over the line. You could not hope to have a better team behind you.
Lily · 11 March 2021
Agent replied
Dear Lily. Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJamille was great throughout the whole process, was on hand to sort any problems and overall ensured everything proceeded as it should.
Alex · 16 September 2022
Agent replied
Dear Alex, Thank you for sharing your kind words about Jamille. Your comments are much appreciated by the Shepherds Bush team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery good agent. Freya is thoughtful-she is a gem.
Y · 21 October 2023
Agent replied · 28 October 2023
Dear Y Nakamura, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThank you Georgia, Avni and Amrita for your great work
Zaid · 24 September 2023
Agent replied · 30 September 2023
Dear Zaid, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleThe minute they will stop lying through their teeth and learn that scolding a customer is not best in service sector, they may stand a chance but in my experience ( 3 separate occasions) not in a million years. Stay away especially from sales dept, both buying and selling was a torture I wish noone has to endure
Deniz · 23 September 2023
Agent replied · 30 September 2023
Dear Deniz, We are sorry to hear you are dissatisfied with the service provided by the Shepherds Bush Sales Team. Unfortunately, we are unable to locate your details on our system. If you can kindly provide more details at customerrelations@dexters.co.uk we can look into your concerns. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrancisco was super helpful through the whole process. He had us top of mind for any new properties that became available. I can only recommend!
Cactus · 19 April 2022
Agent replied
Thank you for your 5 star review. It’s great to hear that you have had a brilliant experience with our Shepherds Bush office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAmrita is efficient, professional and friendly. I like her down to earth attitude and honesty. She was proactive in showing me suitable properties and Dexters keep you well informed.
Joanna · 2 September 2021
Agent replied
Dear Joanna, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleAmrita is a star she came around flat to help Mr Russell a very weighteen form took over hour fill in I cannot imagine many other estate agents would do this Michael Mr Russell carer
Mike · 8 February 2020
Agent replied
Dear Mike, Thank you for your great review regarding our Shepherds Bush office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleI had an appointment to see 3 properties on the same day! I went that day and only saw one saying that it was not possible to see the other two, one because it had already been rented and another because they didn't have the keys! So we agreed to see 3 more the next day! I went to the first house and found no one! I called the agency and they told me that they were waiting for me at the other property and that I shouldn't see the one where I was waiting for them! I started to get a little angry and so the agency told me if you wait where you are, a colleague of ours will be there to show you the property! Give it 10 min! 18 passed... the colleague came.. The house was small but all in all he was very kind! Then I told him! Well! Let's go and see the other 2? and him: but today I can only show you this one! For the other 2 I had a problem with the keys!.. I was very very angry and called the agency, I got angry on the phone and they let me talk to the manager! He apologizes by saying that Dexters is one of the best agencies there is and that he will personally take care of helping me find a flat! He asks me if I can come back again in the afternoon and obviously I tell him no.. But if he had other houses to contact me! He tells me of course I'll take care of it! All this on 27 June 2020! Today 1 July 2020 I still have to hear from him.... Venue categorically to be avoided!NegativeProfessionalism
Salvatore · 9 December 2020
Agent replied
Dear Salvatore, I am sorry to read your comments and we would really appreciate the opportunity to discuss this further with you. The Director of the office will be looking into the matter and we will be in touch. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleZarq was an excellent agent helping us to find the best property for our needs. We are very happy that he was our agent and would always highly recommend him to other clients. Great job! :)
Renata · 29 July 2019
Agent replied
Dear Renata, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Shepherds Bush Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Dexters Shepherd's Bush in purchasing our first home. Robbie, in particular, was really helpful and personable - right from the go, he actually listened to what we were looking for and introduced us to the property that we ended up buying. We had seen around 12 other properties in our search, so to find something that was so suited was a great relief. Throughout the process, the Dexters staff were friendly, co-operative and always easy to communicate with. Would highly recommend!
Nooreen · 26 November 2020
Agent replied
Dear Nooreen, We are delighted that you took the time to leave such a fantastic review which the Shepherds Bush team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
Googlewonderful customer service very professional. The lettings team was polite efficient and nothing less than super. They made a stressful process very very simple . I recommend working with Kevin Russell and his team .
Kavkas · 14 December 2019
Agent replied
Dear Alex, Thank you very much for your great review regarding our Shepherds Bush Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI have never completed a property sale before so naturally was nervous about the whole process. I took advice from from friends and family over who we could select as our agent as well as my own research for the local market. I had a bad experience with another local agent so when I selected Dexters Shepherds Bush I could not have been more worried that I would have the same negative experience. Quite simply they were brilliant from start to finish.
Stand out star of the office for me has to be Amrita. If you need someone to hold your hand through the sales process, be attentive to all of your questions no matter how large or small and going the extra mile to help resolve any delays in the process she is the person that can do this. A true credit to the company in all aspects.
Owen · 20 November 2020
Agent replied
Dear Owen, Wow what fantastic feedback! Thank you for your kind comments about the service you received from Amrita and our Shepherds Bush office. We really appreciate you taking the time to post this review as feedback is very important to us especially when we receive outstanding comments like this. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat company, especially Robbie who was helping me. He kept me informed with updates every week and dealt with any issues that arose immediately. I would definitely recommend him.
ANA · 28 June 2021
Agent replied
Dear Ana. We are pleased to read you received a five star service from Robbie in our Shepherds Bush office. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGeorgia was fantastic from first viewing to completion. And she has subsequently found my best friend a property in record time too. I can't recommend her and the Dexters Shepherds Bush sales team enough.
Bugs · 4 March 2020
Agent replied
Dear Bugs, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAli is very patient and professional. He showed me the properties that within my affordability, and he is very knowledgeable.
Zoe · 16 September 2022
Agent replied
Dear Zoe, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGeorgia Buckley was so helpful with my search, she made everything so easy and understandable especially for me as a first time buyer. Thank you for all the help, am finalising my sale now!
Frankie · 29 July 2019
Agent replied
Dear Frankie, I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI was struggling to find something suitable for myself and my partner until i called up dexters and met this young man called Jamile. He was very helpful and you could tell he knew what he was doing. He was very polite and answered every single question i had and helped me find a lovely home. I would definitely recommend going their to look for your home as the whole process was smooth and efficient. Thanks Dexters! 10/10
Rose · 30 November 2020
Agent replied
Dear Rose, Thank you so much for the fantastic feedback, the team at Shepherds Bush are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleAmrita and Avni were great support and help during the flat buying process. Very happy and would definitely recommend
Michaela · 16 September 2022
Agent replied
Dear Michaela, It’s great to hear that you have had a wonderful experience with our Shepherds Bush office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJamille helped my girlfriend and me find a one bedroom apartment. We had a tight deadline to move out of our previous place but he managed to get everything ready within 1 week of our visit to the property. He was a huge help, always replying shortly after our messages and helping us at every step of the process. We are very happy with the agency and with Jamille in particular.
Ricard · 15 March 2022
Agent replied
Dear Ricard. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleJohn Pires and Jamille Oliver Shaw had been very helpful and efficient to say the least in helping me resolving matters from tenancy to tenancy over the past years . Their attitude and profesionalism are highly commended . Jamille had made enormous effort both on and off office hours for the tenants and landlord alike to maintain a smooth tenancy and reduce any problem which may arise unnecessarily . Very thankful
Benito · 15 March 2022
Agent replied
Dear Benito, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
