Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a really positive experience letting a property with Credentials.
Everyone was pleasant and friendly, efficient, and their vetting process was very thorough. The photos they arranged of the property were excellent. I was really pleased with the service and would definitely go to them again!
Nadine · 24 October 2022
Agent replied · 24 October 2023
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Credential Estate Agents!
★★★★★ 5/5
GoogleAn and the base team have been a delight to work with. Renting in London can be a drag, but Base makes the whole process so much easier. They are attentive, fair, and communicative, always there to find solutions.
Maya · 4 July 2023
Agent replied · 4 July 2026
Thanks Maya- we try to give our tenants the best possible experience when renting with us! So glad that was your experience and for taking the time to post this review.
★★★★★ 5/5
GoogleBase PS have been the best management agency I have worked with, and helped us with any issues that have arisen. They have been fair and thorough throughout our tenancy, and we intend to stay with them as long as we can.
Jack · 4 July 2022
Agent replied · 4 July 2026
Thanks for taking the time to post a review Jack- always great to hear from another happy tenant!
★★★★★ 4/5
GoogleGrace has dealt with our tenancy renewals for the past 3 years in our property and she is always super efficient and really pleasant to work with. She makes the process really easy and smooth - thank you Grace!
Laura · 20 March 2019
★★★★★ 5/5
FacebookVictoria provides excellent service and was always there to help while I was looking for a property in Tooting. The communication was excellent and her friendly approach made the process easier. She always took my calls and kept me updated on the viewings, great service with a smile.
Ronan · 10 April 2021
Agent replied · 25 October 2023
Thank you 😀
★★★★★ 5/5
GoogleBase have been fantastic right from from start. The total opposite of our previous, absolutely horrendous "management" experience which amounted to money for nothing (and nightmare tenants), they are pro-active, transparent, honest, efficient, professional and friendly. Could not recommended more.
Stu · 4 July 2022
Agent replied · 4 July 2026
Stu thanks for your kind words. We work hard to deliver exactly this experience- so it’s great to see it delivered & appreciated.
★★★★★ 5/5
GoogleThe team at Base have been amazing over the years. With An & Steve at the helm they continue to give their best and employ the best.
John · 4 July 2023
Agent replied · 4 July 2026
John thanks for taking your time to post such lovely words! It's what we like to call #RentingDoneRight
★★★★★ 1/5
GoogleI received a shockingly rude and poor service when I left my property a few months ago - I had agreed with them a leave date months in advance which they then said couldn't be completed in a couple of weeks leading up to my exit date, and forced me to pay another month's rent as a result of their error, leaving me out of pocket as had to pay two rent payments in one month. They do have amazing properties and helpful landlords on their books, but in my opinion could have been much, much more helpful and considerate to me, who at this time had been a long serving tenant and customer of Credential. Really poor way to treat a customer
Alex · 6 September 2019
★★★★★ 5/5
GoogleGrace has been amazing in the handover to new tenants as my tenancy is coming to an end. She’s been very quick to get things sorted and made the handover so smooth!
Paige · 20 March 2019
★★★★★ 1/5
GoogleHad the worst customer service experience of my life with Ollie. Avoid.
Andy · 20 March 2024
Agent replied · 24 October 2023
Dear Sir/Madam, I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we can discuss this further. Rizwan Osman Director
★★★★★ 5/5
GoogleI had a very good impression from the very beginning of interacting with Base Properties since having arranged to visit the property a few years ago. All the agents whom I have interacted with were exceptionally professional. All the …
Naoko · 4 July 2021
Agent replied · 4 July 2026
Naoko many thanks for the kind words. We work hard to deliver a great experience for our Tenants and we're delighted to hear that's exactly what you had!
★★★★★ 5/5
GoogleMy boyfriend and I have been letting through Credential for the last 18-months and it has been an absolute pleasure. Our letting agent, Ollie, has been excellent from the get-go. He explained everything fully before we moved in and continued his professionalism throughout the whole let. Any problem or issue we had with the flat was dealt with quickly and efficiently. It felt like he worked for us as well as the landlord, which is exactly what you need in a letting agency! I would definitely let through Credential again!
Jennie · 27 May 2018
★★★★★ 1/5
GoogleThey are totally rude people, my experience with them was terrible.
I · 27 March 2024
Agent replied · 24 August 2024
Dear Sir/Madam, I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we can discuss this further. Rizwan Osman Director
★★★★★ 5/5
GoogleReally lovely experience, quick communication. Check in process was easy and they regularly check in to see how you’re doing. Very happy
Katie · 4 July 2023
Agent replied · 4 July 2026
Thanks Katie- we've always worked hard to ensure our residents have a great experience renting with us. It's what we like to call #RentingDoneRight - thanks for taking the time to post such a glowing review.
★★★★★ 1/5
GoogleThey are totally rude people, my experience with them was terrible.
Clarice · 29 February 2024
Agent replied · 30 March 2024
Dear Sir/Madam, I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we can discuss this further. Rizwan Osman Director
★★★★★ 2/5
GoogleNot very forthcoming or helpful. Felt like our interactions were all hard sells rather than an attempt to help us find a suitable home
(we attended a viewing and this review is in response to that interaction)
Kelly · 1 August 2021
Agent replied · 24 October 2023
Dear Kelly,
I am sorry to hear you were not satisfied with the service received by Credential. I have now investigated this matter and can confirm you submitted a property enquiry but you advised us that you had a pet. My colleague advised you that we did not have any landlords who accepted pets at the moment but we would let you know as soon as we had a property on the market that was pet friendly. Please contact me directly if you would like to discuss this matter further.
Rizwan Osman
Director
★★★★★ 1/5
GoogleAwful money grabbers - talking to you oli
Jaikill2000 · 20 March 2024
Agent replied · 24 October 2023
Dear Sir/Madam,
I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we can discuss this further.
Rizwan Osman
Director
★★★★★ 5/5
GoogleI dealt with Michelle and she was great. She kept everone up-to-date on where we we're in the changeover procedure and made the whole process very easy.
Josh · 20 March 2019
★★★★★ 5/5
GoogleThey're always friendly and responsive, and when I had a problem (which wasn't down to them) they dived in to solve it straight away with no fuss.
Gordon · 4 July 2022
Agent replied · 4 July 2026
Delighted you're delighted Gordon! Thanks for taking the time to post this review.
★★★★★ 5/5
GoogleGood service - Victoria was very quick to respond and make things as smooth as possible.
Elle · 20 March 2021
★★★★★ 5/5
GoogleEfficient, thorough and professional. Mohammed was particularly helpful, also.
Kieran · 20 March 2022
★★★★★ 5/5
GoogleThey always go the extra mile. Nothing is too much trouble.
Adele · 4 July 2023
Agent replied · 4 July 2026
Adele- thanks for taking the time to post these lovely words. We try our very best to delight everyone we work with so it's lovely to see that recognised. Thanks for choosing us as your agent.
★★★★★ 5/5
GoogleResponsive
Informative
Helpful
A pleasure to deal with at all stages
Luke · 4 July 2023
Agent replied · 4 July 2026
Luke- 5 stars and key values that underpin our service beautifully highlighted- many thanks
★★★★★ 5/5
GoogleBest agent in London and beyond. Wouldn't hesitate to recommend
Rod · 4 July 2023
Agent replied · 4 July 2026
Rod thanks for your kind words and years of loyal service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
