Credential reviews

★★★★★ 5/5

Google

Working with Base has been an outstanding experience from start to finish. They’re genuinely one of the best estate agencies in London - and I've dealt with a few. An and her incredibly professional team made every step smooth, transparent, and surprisingly enjoyable. Their communication was excellent, their expertise was clear, and their commitment to great service really stood out. It was a pleasure dealing with them, and I would 100% recommend Base to anyone looking for a reliable, friendly, and highly competent agency in London.

Enrique · 4 February 2026

★★★★★ 5/5

Google

We are so grateful to Base Property for their outstanding service. Everything was done properly, smoothly, and on time. The team was incredibly kind and genuinely cared about making the process easy for us. After living in London for 6 years, this has been one of the best experiences we’ve had with any property service. Thank you for your professionalism and kindness, we highly recommend Base Property!

Sojan · 4 March 2026

★★★★★ 5/5

Google

Outstanding Property Management for 15 Years, Highly Recommend! I have had my property managed by Base for the past 15 years, and their service has been nothing short of exceptional. An and Terence have both gone above and beyond to ensure that my experience as a landlord has been seamless and stress-free. An has been absolutely fantastic, always responsive, proactive, and incredibly knowledgeable. She has kept me fully informed at every stage, providing invaluable advice when I was navigating the selling process. Her professionalism, attention to detail, and dedication make her an outstanding property manager, and I truly appreciate all her hard work. Terence is equally fantastic, efficient, communicative, and quick to address any maintenance issues. His proactive approach ensures everything runs smoothly, giving me complete peace of mind that my property is in excellent hands. If you’re looking for a property management team that truly cares, delivers top-tier service, and makes property ownership hassle-free, I cannot recommend Base highly enough. Thank you, An and Terence, for your outstanding support over the years!

Kim · 4 August 2025

★★★★★ 5/5

Google

We’re incredibly grateful to Base Agency Specialists for making our entire tenancy such a smooth and positive experience. From day one, the team has been nothing but professional, efficient, and genuinely caring. I want to especially thank Tristan, Bobbie, Lauren & Holly for being so, so responsive every step of the way, your support truly made all the difference. No matter the issue, big or small, everything was handled quickly and transparently, and we always felt like we were in safe hands. It’s rare to find an agency that communicates so clearly and consistently while also treating tenants with warmth and respect. Thank you for everything, we truly appreciate it. Wishing your team a continued success!

Jade · 4 August 2025

★★★★★ 5/5

Google

Exceptional service. Highly recommend Brandon he made the process very easy and contacted us through out, Class act and best estate agent I have dealt with! The handover was conducted by Victoria who was also exceptional and handled any queries promptly and contacted us over the move in weekend to ensure everything was in order. Highly recommend Credential!

Shekhan · 16 September 2025

★★★★★ 5/5

Google

Base is second to none as a property management company! An Deckers and Krystjan are amazing, knowledgeable, professional, and personable! I have peace of mind and know that I’m getting the best care and service possible from them!

Mona · 4 March 2026

★★★★★ 5/5

Google

The team at Base are by far the best estate agency I've had the pleasure of renting from. Lauren Potter went above and beyond for our site visit. I couldn't recommend a kinder and more collaborative agency to rent via.

Molly · 4 February 2026

★★★★★ 5/5

Google

I’ve had a great experience with Credential as they have helped me find an excellent property to rent. The whole process was very efficient and they ensured every step was clearly highlighted, which we really appreciated. We met Brandon and Victoria from the team, who were both very professional, friendly and were prompt in responding to all our queries. I would highly recommend Credential!

Chloe · 6 April 2026

★★★★★ 5/5

Google

I would like to share my appreciation for the outstanding service and efficiency throughout my letting process. Honestly, the best I have experienced so far. The entire process was incredibly smooth and well-organised: • 14 July, Requested a viewing • 15 July, Viewing arranged promptly • 16 July, Landlord screening completed • 17 July, Offer accepted, and documents submitted the same afternoon • 21 July, All documents signed and payments completed • 4 August, Successfully moved in Everything progressed quickly yet clearly, and the communication was active and consistent at every stage, which made the experience completely stress-free. What stands out even more is the ongoing support after moving in. Whenever I raise any issues or concerns, the team responds almost immediately, and in most cases, someone is arranged to attend within 24 hours. This level of responsiveness and efficiency is truly impressive and gives great peace of mind as a tenant. Thank you for such a professional and seamless experience.

Angela · 4 March 2026

★★★★★ 5/5

Google

Base Property Services have been my managing agents for my rental flat for 5 years and i highly recommend them. As a tenant they are a great liaison between myself and landlord. Nothing is too much trouble & on the rare occasion a problem arises they are always prompt to respond and deal with any issue. I used BASE previously for 5years on a rental property and on my current tenancy (which commenced just after ‘lockdown’ ) i literally docusigned & had the keys within 24hrs which is an incredible achievement & shows how efficient they are as a company.

James · 4 March 2026

★★★★★ 1/5

Google

I rented an apartment in the credential, they did everything they could to deduct all the money from us when we left, we paid professionals to clean the apartment, I almost died with the bathroom glass falling on me, they even deducted it saying it was my fault for not having been warned before and on the day the bathroom glass fell I was having a shower and they were warned, they even deducted the mark on the wardrobe rug from my deposit, beware of them, Ollie is grossly rude, they deducted a further £100 per a light bulb that wasn't changed and they even deducted the rubbish we left in the stored bin. Don't waste your time, I don't recommend them.

Iara · 28 August 2024

★★★★★ 5/5

Google

Base is such a professional outfit. They have rented and managed my properties for several years now. The service is excellent and attention to detail is spot on. Would not use another agent again.

Steve · 4 January 2026

★★★★★ 5/5

Google

Base are fantastic. Always deal with any issues promptly and always keep us updated. Renting through Base has been a great experience and stress free,

Hayley · 4 March 2026

★★★★★ 1/5

Google

I have reviewed when I first moved in and moving out was unfortunately no better. Throughout living in our flat we had many issues with the access, human faeces, rats, drug users, rubbish including animal waste which we asked for help with and we're either ignored or nothing was done. Everything that was broken when we moved in that we reported was never fixed. We had no fire safety until the last 2 months of our 2 year rent. Communication throughout was poor with many emails being ignored. I would never go through Credentials again. We then ended our contract and left and left the place as we found it and yet money was taken off due to some dust under a bed (which can't be removed) and wear and tear on the shower (which could not be changed with cleaning!). Such a stressful and disappointing agency to work with.

Georgina · 16 September 2025

★★★★★ 5/5

Google

Special thank you to Lauren and An Deckers for making the moving process a breeze. They were super helpful and prompt with responding.

Ghalya · 4 December 2025

★★★★★ 1/5

Google

Do not waste your time letting with Credentials. They are rude, unprofessional and have a tendency to ignore e-mails when there is anything important that they need to address/fix within the property - despite it being a danger to the tenants' health. The service my housemates and I received was appalling, Ollie was consistently rude and dismissive. To speak of just one issue (among many I assure you), I lived with a serious mould issue in my room for over two months - with no helpful action on Credentials or Ollie's part. I have rented with a number of estate agents throughout the past years; yet I can say without a doubt that Credentials has been the worst.

Amy · 2 September 2022

★★★★★ 5/5

Google

We had a really positive experience with both Brandon & Victoria who dealt with arranging a flat for us to rent. We found them both super helpful, friendly and always contactable which is rare these days. Even when we had an issue with some paperwork they worked with us to ensure that we did not lose the flat we wanted to rent, we couldn’t recommend their service highly enough and would definitely use them again.

Zena · 6 July 2025

★★★★★ 5/5

Google

Credential has been the lettings agency that let and subsequently arranged the full management of my house in Tooting , London . The helpful and friendly staff at Credential let and managed this property for myself and my family for over 13 years . During this time the management of the property was handled professionally and I had no need to worry about the house . The tenants over this time also remained happy and so I guess this speaks for itself . I have been a bulk landlord for some 44 years and I would say that Credential has provided the best service of the management agents who I have dealt with over this time . I would recommend them to any other landlords requiring a lettings and full-management service .

Jag · 6 March 2026

★★★★★ 5/5

Google

Exceptional and friendly service is always provided. Brandon was especially helpful when dealing with my identification checks and by providing important information to help facilitate our move into the new property. Thanks again Brandon!

Robbie · 23 March 2025

★★★★★ 5/5

Google

We had an excellent experience as tenants moving in to our flat. Brandon was a very knowledgeable estate agent & very pleasant to deal with. We would happy use Credential again.

Tom · 16 April 2025

★★★★★ 5/5

Google

Credential has been amazing and so easy! Victoria has been such a help and made it a great experience, would definitely recommend.

Madeleine · 30 April 2026

★★★★★ 4/5

Google

Really warm staff, very clear communication and let us know exactly what was required each step of the process. I would personally have preferred less individual contact per issue and have matters requiring action grouped more effectively, but it certainly did make for clear processes.

Toby · 4 March 2026

★★★★★ 5/5

Google

Credential were brilliant the whole way through our move to a new rental property. Brandon was always checking in and making sure things were moving forwards. I would highly recommend Credential

Connor · 20 March 2025

★★★★★ 5/5

Google

Credential Estate Agents were incredibly professional and efficient. All my interactions with the staff were courteous and polite. I was particularly impressed with their ability to genuinely hear what my requirements were and deliver accordingly. They made sure I didn't feel like a cog in a large machine that is so often the case with the big chain agents.

Vithuran · 28 August 2023