Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with Base was amazing! It was my first time renting a property and Steve explained everything so clearly and was so helpful which made the experience even more memorable. Will definitely recommend to others!
Maariyah · 4 July 2022
Agent replied · 4 July 2026
Renting, especially for the first time, can be a daunting expwerience- something we try hard to make as easy as we can. It's great to see that we did just that and thank you so much for taking the time to post this fabulous review. We like to think that's #RentingDoneRight
★★★★★ 5/5
GoogleBase rocks. Very efficient in property management.
BOOP · 4 February 2026
Agent replied · 4 July 2026
Loving that! The rockstars of property management! Hell yeah! Delighted you’re happy and thanks for taking the time to review us.
★★★★★ 1/5
Googledo yourself a favour and look else where, ollie has been incredible rude and has been withholding information we are legally entitled to
they will charge you if you report a maintenance issue if an appointment is booked and no fault is found or improper use on an appliance is found and you will be liable for the call out and repair.
it’s just a bit ridiculous really, the property we were interested in was advertised as being furnished yet it didn’t come with a single piece of furniture and we had to write into the contract to have beds with mattress in our rooms
then come time to move in which was super rushed btw, we realise they haven’t given us headboards and they string us along until they declare that it wasn’t explicitly stated in our contract therefore we won’t be getting headboards because the landlord refuses to supply them
yet when we request a landlords name and address to verify this information ollie took it upon himself to deny us that right
if you’re reading this ollie, know that i would like to see proof that our flat has smoke detectors because we will sue you if one cannot be found
speak soon hun x also next time don’t threaten me ok?
Sam · 2 September 2022
Agent replied · 24 October 2023
Dear Ella, I am disappointed to learn that you have not been satisfied with the services provided by Credential. I have now managed to investigate this matter and I am surprised at your claims that correspondence has been rude and threatening. In fact all correspondence from yourself has been rude and the tone of your review is actually very threatening. Let me now comment on the points in your review:
1. It is standard practice in the property industry to hold tenants liable for any callouts or repairs should misuse be found or no fault be found.
2. The property you are residing in, was advertised as being furnished or unfurnished. You subsequently requested furniture which was in your pre-tenancy documentation which you signed. At no point was a request for headboards made.
3. We repeatedly advised you that as we manage the property, all correspondence in respect of your tenancy and the property should be addressed to ourselves. When you did not accept this, we advised you of the landlords correspondence address.
4. You have asked for the location of the smoke detectors in the property numerous times now since you have moved in. As per legal requirements, there are smoke alarms in your property and we have now advised you numerous times to refer to your inventory for the location of these smoke alarms.
I trust this clarifies the issues you have brought up in your review. However if you would like to discuss this matter further then please do not hesitate to contact me.
Regards
Rizwan Osman
Director
★★★★★ 5/5
GoogleI can’t recommend Credential enough. We have had a seamless and pain free experience from start to finish. All staff are a breath of fresh air in contrast to the bigger estate agencies which see you merely as part of reaching targets and like to twist the truth to achieve this. All questions were answered immediately and the welcome box of gifts when we got our keys was a lovely touch. Thank you so much all- i wish there were more customer- focused businesses run like yours!
Sophie · 2 September 2022
Agent replied · 24 October 2023
That is so amazing to hear, Sophie! Thank you so much for taking the time to share your feedback with our team at Credential Estate Agents. It's great to know that we continue to provide our customers with everything they need. Have a great day!
★★★★★ 5/5
GoogleLovely people and great communication. Everything was hassle free and they made everything super simple for moving into our new property. They are the best agents I’ve ever had to deal with.
Cameron · 4 July 2022
Agent replied · 4 July 2026
Cameron thanks for taking the time to post these lovely words! Delivery a great experience to our Tenants has always been a large part of who we are and how we work- but it's always nice to see that be recognised and appreciated. We hope you'll be with us for many years to come!
★★★★★ 5/5
GoogleExcellent and always on top of everything.
Fergus · 4 January 2026
Agent replied · 4 July 2026
Fergus many thanks for your kind words and many years of loyal custom. So glad we still manage to delight!
★★★★★ 5/5
GoogleAs a first time Landlord the Base Team were amazing and supported me all the way.
Tania · 4 September 2025
Agent replied · 4 July 2026
Thank you for the fabulous review Tania! Happy to continue supporting you throughout your tenancy.
★★★★★ 1/5
GoogleMy daughter and her friends have just finished letting with Credential in Tooting and the way they have been treated has been appalling. They have been exemplary professional tenants and the bullying and dismissive nature of their property manager Ollie upset the girls. Given the immaculate condition they left the property in and the mice the girls had to endure throughout the tenancy I was appalled by the retention of some of their deposit and Ollie's response to their complaint. Shocking!
Julian · 2 September 2020
Agent replied · 24 October 2023
Dear Mr Peak,
I refer to your review. I am disappointed to learn that you were not satisfied with the service provided by Credential. I have now investigated this matter and can confirm that the property occupied by your daughter and her friends was not handed back in a suitable condition following the termination of their tenancy. I can further confirm that the documents we provided to your daughter contained factual evidence of the difference in condition from when the tenancy commenced. Unfortunately as managing agents it is part of our job to ensure a property is handed back to us in a suitable condition and if it is not then any issues will need to be rectified or deductions will need to be made from a deposit. We still have to continue to carry out our obligations to landlords in this respect and will not be threatened by tenants and bullied into changing our findings in return for receiving a bad review. Should tenants wish to dispute any deductions from a deposit then they are advised to file a dispute through the Deposit Protection Service where the deposit is held. This was all communicated to all tenants in our correspondence.
Should you have any questions regarding this matter then please do not hesitate to contact me.
Rizwan Osman
Director
★★★★★ 5/5
GoogleI wanted to take a moment to express my appreciation/thanks to An Deckers & all of the Base staff that have helped make my stay so wonderful over the past 3 years - they all really do a fantastic job & certainly stand out as the best property management team I've had the pleasure of interacting with in my many years as a tenant from London to New York.
Jason · 4 July 2022
Agent replied · 4 July 2026
Jason- delivering a home for our tenants and making them feel valued and cared for is one of the key reasons An started base. We're so happy this comes and across and so grateful that you've taken the time to post these kind words. Best of luck in your new home!
★★★★★ 5/5
GoogleVery professional and knowledgeable.
I highly recommend Credential.
A · 20 September 2025
Agent replied · 20 March 2026
Hi, thank you so much for your kind words! We wish you all the best in your new home.
★★★★★ 5/5
Google“Base never disappoints.”
Adjjima · 4 November 2025
Agent replied · 4 July 2026
So delighted to see you happy year after year Adjjima! Here's to many more years working together.
★★★★★ 5/5
GoogleAmazing service from Brandon, he was extremely helpful and always there for us thru all the steps of tenancy change.
Milan · 20 April 2025
Agent replied · 20 March 2026
Hi Milan, thank you so much for your kind words! We wish you all the best in your new home.
★★★★★ 2/5
GoogleI havent rented from them, but i didnt find them very polite on the phone
Finlay · 7 April 2026
★★★★★ 5/5
GoogleI've let my property out with base now for almost 10 years now for one simple reason. They are the best!! Always available to help and solve any issues that might pop up. Most importantly is that they find tenants that are reliable and very respectful to my property. Keep up the great work !!!
Zeno · 4 July 2023
Agent replied · 4 July 2026
The best Landlords get the best Agents- so I guess that says a lot Zeno! Thanks for such an amazing review and delighted we continue to impress.
★★★★★ 5/5
GoogleGreat service throughout! Sarah has been efficient start to finish!
Harry · 20 March 2023
Agent replied · 24 October 2023
We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Credential Estate Agents.
★★★★★ 5/5
GoogleLucy @ Credential did a fantastic job guiding and advising me with moving into a new property. She advised well and shared her knowledge to find the right property that best suited my needs. A great estate agent to deal with and great team! Lucy is defiantly a huge asset to the company and made my experience the best so far!
Kishan · 20 March 2019
★★★★★ 5/5
GoogleI had the best experience with them in 6 year of letting properties agents. When I moved in, there were some issues with the heating, and while they were finding a solution, brought temporary heaters. They are always there when you need them, quick email respond, efficient and caring. The return of the deposit was straight forward and without problems.
Maria · 4 July 2022
Agent replied · 4 July 2026
Hi Maria- many thanks for taking the time to post this- always delighted to hear from another very happy Tenant!
★★★★★ 5/5
GoogleI had a really positive experience letting a property with Credentials.
Everyone was pleasant and friendly, efficient, and their vetting process was very thorough. The photos they arranged of the property were excellent. I was really pleased with the service and would definitely go to them again!
Sachiko · 28 August 2023
Agent replied · 20 March 2026
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Credential Estate Agents!
★★★★★ 5/5
GoogleHad a great experience so far with Credential, Vicky was always speedy with her responses and really friendly, all the online documents were really straightforward - love the flat, in great condition when we moved in and very clean.
Very happy so far!
Lowri · 1 August 2021
★★★★★ 5/5
GoogleSarah and the team were so kind and helpful throughout the whole process. Always quick to answer a phone call or email and really made renting easy for us. Especially since we were moving to London from the US.
Daniella · 20 March 2022
★★★★★ 2/5
GoogleSomeone just called me in response to an enquiry I made over the weekend. They laughed at the fact they couldn't pronounce my name properly which was incredibly insulting. I then told them my circumstances and rather than attempting to find something more suitable or even explain she wouldn't be able to help, she basically just said 'sorry no, bye'. Not impressed!
Wax · 24 October 2020
Agent replied · 24 October 2023
Dear Ms Kaur,
Thank you for your review. I am sorry to hear you were not satisfied with our service on this occasion. I have just investigated this matter and I can see your circumstances would not meet referencing requirements on any of our available properties. At Credential we pride ourselves on the fact that we offer the highest levels of service and I can only imagine on this occasion there was obviously some miscommunication between yourself and a member of staff. If you would like to discuss this further then please do not hesitate to contact me.
Rizwan Osman
★★★★★ 5/5
GoogleBase are an exceptional property agency. I happen to be an estate agent too and in all my dealing with this company and its team, I always feel like people are going above and beyond to provide an outstanding service and most importantly, they really CARE. Keep up the amazing work team!
Vicky · 4 July 2022
Agent replied · 4 July 2026
Vicky thanks for taking the time to post a review. To have validation like this from a fellow agent we admire means so much!
★★★★★ 2/5
GoogleSomeone just called me in response to an enquiry I made over the weekend. They laughed at the fact they couldn't pronounce my name properly which was incredibly insulting. I then told them my circumstances and rather than attempting to find something more suitable or even explain she wouldn't be able to help, she basically just said 'sorry no, bye'. Not impressed!
Knot · 2 September 2020
Agent replied · 24 August 2024
Dear Ms Kaur,
Thank you for your review. I am sorry to hear you were not satisfied with our service on this occasion. I have just investigated this matter and I can see your circumstances would not meet referencing requirements on any of our available properties. At Credential we pride ourselves on the fact that we offer the highest levels of service and I can only imagine on this occasion there was obviously some miscommunication between yourself and a member of staff. If you would like to discuss this further then please do not hesitate to contact me.
Rizwan Osman
★★★★★ 5/5
GoogleCredential provided me with an excellent service while looking for a flat in Tooting. The service was excellent and most importantly very friendly. Victoria's attention to detail is excellent and I would highly recommend Victoria from Credential.
RDK · 20 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
