Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely awful customer service- so slow to respond to any issues. Sometimes takes weeks.
Additionally, they take every opportunity to unfairly squeeze money out of you. Don't go with these guys, you'll regret it.
Joe · 20 March 2019
Agent replied · 24 October 2023
Dear Joe,
I am sorry to hear you have experienced issues with our customer service. Having looked into this matter, I can see that you are currently a tenant in a property managed by ourselves. I note that you have not vacated the property yet so I am not sure what sums of money you are referring to in your review. Furthermore I have also investigated all maintenance requests for your property and there is currently no issues pending so perhaps you could contact me directly to discuss your review in more detail as we take feedback from our clients serious.
Rizwan Osman
Director
★★★★★ 5/5
GoogleI really didn't expect how amazing it is to deal with Base! No stress, an abosolute pleasure to deal with!
Andy · 4 July 2022
Agent replied · 4 July 2026
That’s how we roll Andy- blowing our landlord’s socks off day after day! Thanks for reviewing us!
★★★★★ 5/5
GoogleAmazing service and communication by everyone at Base. They over delivered in all areas, would highly recommend.
Kim · 4 July 2022
Agent replied · 4 July 2026
Kim thank you for your kind words- always happy to hear from another delighted Landlord!
★★★★★ 5/5
GoogleAlways helpful staff in any interaction
Sean · 4 July 2023
Agent replied · 4 July 2026
Thanks Sean- 5 stars is what we aspire to each and every time!
★★★★★ 5/5
GoogleIncredible help and support from base agency! Very friendly, responsive, professional, and reliable team.
Premium service!
Chaimae · 4 July 2022
Agent replied · 4 July 2026
Chaimae- many thanks for taking the time to write this glowing review- we are always delighted to hear from another happy Tenant!
★★★★★ 5/5
GoogleGreat to work with. Responsive and helpful. A complete 180 from previous agencies I've rented through.
Taylor · 4 July 2022
Agent replied · 4 July 2026
Taylor that’s awesome to hear and thanks so much for taking the time to share this review. The experience our tenants receive is hugely important to us and it’s great to hear comments like this.
★★★★★ 5/5
GoogleAlways go above and beyond for me and my tenants - I can’t praise them enoughl!
Diana · 4 July 2022
Agent replied · 4 July 2026
Diana- thanks for your kind words- we work tirelessly to delight our landlords and tenants alike but it’s always great to hear that doesn’t go unnoticed!
★★★★★ 1/5
GoogleWas polite enough to call and say i was running 5 min late but once rescheduled nobody showed up or showed the same courtesy. I thought it would be in their best interest to get a customer ( from the reviews i read i guess i was saved from the process of dealing with such an unprofessional agency.
Thanks !!
Arlene · 20 March 2019
★★★★★ 5/5
GoogleUsed Base for many years and they are always efficient, friendly and helpful.
Jo · 4 July 2022
Agent replied · 4 July 2026
Jo always great to hear from you and that, after several years, we continue to delight! Long may that last!
★★★★★ 5/5
GoogleFantastic agency - provides a really efficient, friendly, boutique service. Strongly recommend.
John · 4 July 2022
Agent replied · 4 July 2026
Ban- working with you has been an absolute pleasure and it's great to see a Landlord love our services so much they recommend us at every given opportunity! Here's to delighting you for many years to come!
★★★★★ 5/5
GoogleProfessional service with streamlined processes making tenant experience easy and enjoyable.
Peter · 4 July 2022
Agent replied · 4 July 2026
Peter many thanks for your kind words. We have always placed a huge emphasis on delivering our Tenants a great experience so it is always nice to see that valued and appreciated!
★★★★★ 5/5
GoogleThe best Estate agency I ever worked with!
Would definitely recommend
Noy · 4 July 2022
Agent replied · 4 July 2026
What lovely words Noy- delighted to have you join our growing tenant community and I am sure you will be very happy in your stunning new home with us. Thanks for taking the time to post this review.
★★★★★ 1/5
GoogleRude, incompetent and aggressive
Ali · 20 March 2023
Agent replied · 24 October 2023
Dear Ali,
We are unable to find your details on our system and unable to investigate the matter. Please could you contact us to discuss the matter. Thank you.
★★★★★ 5/5
GoogleFriendly, helpful, prompt agency.
Ben · 20 March 2023
Agent replied · 24 October 2023
Hi Ben, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope you continue to enjoy the service we offer going forward.
★★★★★ 5/5
Googlebest experience I have ever had with an estate agent
Joshua · 4 July 2022
Agent replied · 4 July 2026
Joshua- we love our Tenants so to see them post comments like this makes our hearts sing! Thanks for taking the time to post this!
★★★★★ 5/5
GoogleVery professional and have no problem communicating with the team
Yoyo · 4 July 2022
Agent replied · 4 July 2026
Abs thank you so much for taking the time to post a review- delighted to have delivered a brilliant service.
★★★★★ 5/5
GoogleEfficient. Transparent. Effective. Can not fault these agents
Ian · 4 July 2022
Agent replied · 4 July 2026
Ian it's been an absolute pleasure working with you and looking after your property for the last 7 years! If you need anything in the future you know where to find us!
★★★★★ 5/5
GoogleHonest and helpful. Seasoned in understanding the local area and market rate for rental properties. A rare find in London where tenants are at the mercy of landlords who appear to view a reliable good tenant as dispensible and a doddle to replace and hike up the rent 25% each year.
Catherine · 20 March 2020
★★★★★ 5/5
GoogleExcellent service from start to finish, they made the whole process a pleasant experience.
Philip · 20 March 2024
★★★★★ 5/5
GoogleExcellent service renting a property in SW17 in spring 2021. Staff answered phone and emails promptly, with friendly and professional service, taking sensible account of current Covid restrictions. Highly recommended for property letting in south London.
Matt · 20 March 2022
★★★★★ 5/5
GoogleAs a tenant I think they are excellent. They deal with emergencies quickly and are always helpful, responsive and professional. I like that they use tradespeople that have worked with them for decades, so are reliable.
Sophie · 20 March 2022
★★★★★ 1/5
GoogleThis agency should close down as their service is very unprofessional
and poorly managed by Mr. Olivier Cargill.
Alex · 23 March 2017
Agent replied · 24 October 2023
Dear Alex, I am sorry to hear you were not satisfied with the service provided by our property management service. As you are aware both yourself and the other tenant in your property were found to be subletting your property to third parties which is in breach of your tenancy agreement. As such you were asked to vacate the property in line with legal procedures. If you would like to discuss this matter further please do not hesitate to contact me.
Rizwan Osman
Director
★★★★★ 5/5
GoogleDespite the negative press that letting agents often get, the service I've had from Credential, and Grace in particular, has been fantastic. I've recently moved out and the change of occupancy procedure couldn't have been done in a more professional, efficient and straight-forward manner. Would highly recommend!
Samantha · 20 March 2019
★★★★★ 5/5
GoogleAs a tenant I think they are excellent. They deal with emergencies quickly and are always helpful, responsive and professional. I like that they use tradespeople that have worked with them for decades, so are reliable.
Sophie · 24 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
