5/5
GoogleI dealt with Erica who was very helpful . She was well-informed about the properties and the area . And sent me extra information
Agent replied · 13 June 2024
Thanks so much for your review Gabrielle
Trusted Agent profile · London
Conran Estates London reviews
★★★★★
285 reviews across 2 platforms
118 Burnt Ash Road, Lee, London, SE12 8PU
Conran Estates's office in London, at 118 Burnt Ash Road, is rated 4.9 out of 5 across 285 reviews on two platforms, including 196 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFriendly and reliable
I have a pleasure to be a client of this agency - communication is quick and clear, all requests are satisfied. Additionally want to mention Lucy, since she joined the company - things became even better! Highly recommend!
Agent replied · 12 June 2024
Dear Andrii, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleConran's have been great. Excellent customer service. They were friendly and professional, I would definitely recommend them. Thanks again Salvatore for all your help
Agent replied · 24 October 2024
Dear Paddy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review fpr Salvatore . Kind regards, Sarah
5/5
GoogleConrans are selling a property for us in Lee. We have found their service to be prompt and efficient, and Rob Iommazzo in particular has gone out of his way to be helpful.
Agent replied · 13 June 2024
Hi Joan and thank you for your review. I am pleased to hear Rob and the team are delivering a 5* service. Regards … More
5/5
GoogleWe bought through Conran Lee and I was impressed by their transparency throughout the process. Rob has informed us of critical information related to the property in advance rather than leaving it to later stages. All the other agents who showed us the property were friendly.
Agent replied · 13 June 2024
Hi Ezgi, thanks for the lovely review. It means so much to Rob and his team in Lee. Regards Simon
5/5
TrustpilotI've been using Conran to rent out…
I've been using Conran to rent out flats for two years now, and the service has always been excellent. I've just been dealing with Debbie Lewis, she's helpful, efficient, friendly, available and gets things done. Reliable and trustworthy.
5/5
GoogleNikki Moody is just great and goes that extra milePositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Hello. Thank you for reviewing Nikki's service. It is very much appreciated. Regards Simon
5/5
GoogleWe have recently purchased a house we found through Conran Estates and have been dealing with our purchase through Erika. She has been so helpful, supportive and professional throughout and quick to answer any queries. She has really gone above and beyond throughout our purchase experience, and I would highly recommend Conran Estates and Erika in particular with your future sale/purchase.PositiveProfessionalism
Agent replied · 13 June 2024
Hello Leanne. Thank you for buying through Conran. I am so thrilled that Erika has looked after you so well and your glowing review means the world to Erika. Enjoy your new home Regards Simon
5/5
GoogleIt has been a pleasure dealing with Salvatore. He is extremely professional and goes above and beyond his job role. He is open and honest and is always happy to help.
Agent replied · 13 June 2024
Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGenuinely positive experience dealing with Conran Lee for purchasing our new home. They were always available whatever we required and instilled a confidence in us about the whole process which helped us to enjoy this important moment in our life. Would highly recommend.
Agent replied · 13 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEveryone at Conran was really helpful, supportive and engaged in the sale of our flat. Thanks so much!
5/5
GoogleRob and Queen provided exceptional assistance throughout the process of purchasing our first home. Their helpfulness, honesty, and professionalism were truly outstanding. We highly recommend them as estate agents.
Agent replied · 13 June 2024
Dear Ram, We really appreciate you taking the time to leave such lovely comments about Rob and Queen. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotKind and Reliable
I've been a tenant with Conran for 3 years. My agent Debbie Lewis has always been there for me. I will definitely recommend this agency to any of my friends.
Agent replied · 12 June 2024
Dear Nathalie, Thank you for taking the time to leave a lovely review regarding Debbie. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service from start to end, making every effort to take the sting out of house hunting, negotiation and completion. Highly recommend.
Agent replied · 12 June 2024
Dear Matilda, Thank you for taking the time to leave a wonderful 5* review. The team will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI found Rob and Queen to really helpful and understanding. I would highly recommend them agents as they work hard and appreciate the nuances of the area.
Agent replied · 13 June 2024
Dear Yakeen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team.
5/5
GoogleConran helped us sell our flat and we would highly recommend them. Rob, Joelle and the rest of the team were very friendly and supportive throughout the whole process. We were really happy with how they photographed and promoted the flat for sale and they were very efficient and professional.
Agent replied · 13 June 2024
Hi James, Thank you so much for choosing Conran Lee to sell your home and also for your lovely review. Joelle and Rob are thrilled to have added value to the sale. Regards Simon
5/5
GoogleMy partner and I have been fortunate enough to view properties with Erika from Conran Estates. The entire process has been informative and highly professional. The communication between the branch and ourselves was excellent - I have not come across an estate agency quite like this before! We will definitely use their services in the future.
Agent replied · 13 June 2024
Dear Lydia, thank you for your lovely review, it means a lot to Erika and the team in Lee office. We do try to be a refreshing change in the world of estate agency and glad we have added value to your home-hunting. Warmest regards Simon
5/5
GoogleI have found the Lee branch of Conran Estates to be extremely professional and good at taking me through my journey of both selling and buying my new home. I would highly recommend them.
Agent replied · 13 June 2024
Hi Dawn and thank you for your review. I am delighted to hear that the team at Lee have looked after you so well throughout your moving home journey. Regards Kelly
5/5
GoogleHave been dealing with Nikki Moody - at Conran’s Lee branch, she has been awesome! Super proactive in helping me find and secure my dream property. Nikki really helped push things forward for me and always available at the end of the phone without making me feel like a stalker! Thank you so much!PositiveQuality
Agent replied · 13 June 2024
Hi Lesley, thank you for your fab review. I am glad Nikki looked after you so well. Enjoy your new home and we are all here when you need us. regards Simon
5/5
TrustpilotVery good services provided by Conran…
Very good services provided by Conran throughout the tenancy. I would like to mention Lucy our property manager in particular who has been very helpful and kind at any time
Agent replied · 12 June 2024
Dear Tristan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWe've been tenants with Conran for…
We've been tenants with Conran for three years now and they've always been really helpful. The online platform is really easy to use and we always get a prompt response to issues.
Agent replied · 12 June 2024
Dear Meg, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI bought a house from Rob at Conran Estates for £Y 11 years ago. He has now sold it for me at 2.5x£Y. Brilliant service from a nice team of people. Shame about Capital Gains Tax!
Agent replied · 13 June 2024
HI Nigel and thank you for leaving a review. They are great stats you have achieved there (despite CGT!) and I'm delighted the Lee team performed so well for you. Thanks for your repeated custom. Regards Kelly
5/5
GoogleEfficient and enthusiastic estate agents. Jessica in particular was very responsive and it was a pleasure dealing with her. Overall I found two properties thanks to Conran Lee Estate agents over the past four years.
Agent replied · 13 June 2024
Thanks for your 5* review Virginie - I'm delighted we were of assistance to you. Regards Kelly
5/5
TrustpilotI have been living in my property for 4…
I have been living in my property for 4 years already and I’m so happy with Conran. They really cares about me when I get issues. I recommend Conran 100%
Agent replied · 12 June 2024
Dear Alejandra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Conran Estates London
Has Conran Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.
