Trusted Agent profile · London
★★★★★
285 reviews across 2 platforms
118 Burnt Ash Road, Lee, London, SE12 8PU
Conran Estates's office in London, at 118 Burnt Ash Road, is rated 4.9 out of 5 across 285 reviews on two platforms, including 196 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleConran have been exceptional. The whole team have been kind, friendly, professional and really easy to contact. Would definitely recommend.
Dear Theadora, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGreat experience with Conran Lee as a property buyer. Very supportive from the friendly team throughout the process, especially from Queen.
Dear Aavanus, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Conran Lee, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat helpful and friendly service with Erika who helped the sale of our house. She was professional without being pushy, kept us updated frequently and helped chase requirements along the way. Would recommend Conran for selling or buying as we also viewed property they were selling.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kay. Thank you so much for choosing Conran and for your kind review of Erika. I wish you and John many years of happiness in the new home. Stay in touch. Regards Simon
5/5
TrustpilotFelix
We had a lovely experience with Conran - ask for 'Felix'.
Dear Will, Thank you for leaving a wonderful 5* review. Kind regards, Sarah
5/5
GoogleWe recently sold our house through Conran. The marketing and quality of pictures were superb, especially the video that helped attract buyers during covid restrictions. Once an offer came in Erika eased the sale through by keeping in contact with all parties. I would highly recommend their services.PositiveProfessionalism
Hi Emily, thank you for trusting Conran to sell your home. I am thrilled Erika has looked after you so well and thank you for your strong recommendation. regards Simon
5/5
GoogleThey made onboarding an easy process and have communicated everything to us brilliantly. Really appreciate the friendly and professional support from Sam, Rob, and Queen.
Thank you for your review Alim and Matthew. I agree we have a great team in Lee and this feedback really helps to keep us focused and providing 5* service to or clients. Regards Kelly
5/5
GoogleVery helpful and friendly service, with the estate agent intelligently and carefully working out my needs as a buyer.
Thank you for your 5* review John. I'm glad our service met your needs. Good luck with your purchase. Regards Kelly
4/5
TrustpilotWe had problems with the First Lady…
We had problems with the First Lady that was looking after us but since they change her with Lucy we didn’t have any problem, she’s really helpful.
Dear Alice, Thank you for your kind comments regarding Lucy and your review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRob provided a really friendly and approachable service. He went out of his way to keep us updated with progress on our house purchase and we're really grateful for all of his help. We would definitely use Conran again!PositiveResponsiveness
Thanks Billie, we all really appreciate the kind 5* review. Warm regards Simon
5/5
GoogleThe services was excellent, they were kind and polite as well as being helpful with all my questions on the property.
Dear Pritesh, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review regarding your experience. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHaving been a tenant through conran I…
Having been a tenant through conran I have always found Danielle professional and keen to resolve any issues promptly. Thank you!
Dear Jamie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFrom the word go, Conran Estates have been brilliant! Their advice is honest & dependable, their professionalism - top notch, their customer service highly efficient and timely. I would definitely recommend Conran Estates to friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Dear Affreen, thank you so much for your generous review and for recommending us to your friends and family, it means so much to us all. Warmest regards Simon
5/5
GoogleI have used conran for two house moves and valuations and the service has always been very good. I would 100% use again
Thank you for your review James - it's always lovely to hear from repeat customers. We look forward to working with you again! Regards Kelly
5/5
TrustpilotThank you Conran for sponsoring our Elliscombe Road King’s Coronation Street Party!
Thank you to Conran Estate agents in Charlton for sponsoring the Elliscombe Road King’s Coronation Street Party! It was a spectacular day - one for the memory bank! Your help in producing all the street invites was greatly appreciated! Michael, thanks for organising this for us so quickly you helped to make this day spectacular.
5/5
GoogleMoving house is always a stressful time but every Member of the Conran team made every step incredibly easy, their attention to detail and follow up is first rate and their friendly approach made my experience completely stress free.PositiveProfessionalism
Hello Jacqueline, I am so happy the team at Lee made your move stress-free and thank you so much for your kind review. Thank you for choosing Conran. regards Simon
5/5
GoogleWe recently sold our property via Conran. The marketing and quality of pictures and video were great. We received an offer after the first day of viewings and Erika managed the process from there on in. Would recommend.PositiveProfessionalism, Value
Hi Chris, thank you so much for your kind review and for recognising Erika's progression skills. We are very proud of our marketing prowess, so the fact you have mentioned this means the world to us. Regards Simon
5/5
GoogleThoroughly impressed with every aspect of the service I received from Conran Estates in assisting me with the sale of my house.
Many thanks for your 5* review Mario - glad to hear we impressed! Regards Kelly
5/5
GoogleConran worked very hard to sell my house and also kept me updated during the process.
Thank you for your review Joanne. We are a hardworking bunch so it's lovely to hear when customers agree! Regards Kelly
5/5
TrustpilotGreat!
Quick, simple and hassle free repair sorted by Danielle at Conran’s. Top service. Many thanks
Dear Will, Thank you for taking the time to leave a lovely review regarding Danielle. Kind regards, Sarah Tranter, Customer Relations Team
1/5
Google10 years back we bought property using Conran Estate Eltham and it was fantastic. Now we used them to let the same property and we are completely frustrated with the service of the lettings team in Eltham and Greenwich. An abysmal experience.
Dear Prasanth. I am so sorry that you have had to report this. It is very important that our service is exceptional every time. I have undertaken a full review on this reported experience and note that my Lettings team and Office Partner (Rob Iommazzo) have spoken to the tenant in great length before the tenant approached you directly. I have even listened to the recorded conversations and at no point did I gather that the tenant was unhappy. Further more, there is an email from the tenant to the lettings management team stating "thank you for your prompt attention". Therefore I do not see why the tenant called you suggesting that there was an issue getting in touch with us. The actual maintenance issue was regarding hot water and this was just a simple case of flicking a switch to turn on and therefore I am challenged to see why our service on this occasion is considered "abysmal". I would welcome a conversation with you so please feel free to email me: simon.hughes@conranestates.co.uk so that we can organise this. I look forward to hearing from you. regards Simon MD
5/5
GoogleTruly excellent service and progression throughout the purchase. Solicitors were...less than helpful... so really appreciated the advice and chasing from Rob and his team !! Recommended.
5/5
TrustpilotAs contractor we have been working with…
As contractor we have been working with Conran for couple of years now,
5/5
GoogleGood experience overall!
Dear Matt, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleHad a really positive experience with Conran. Rob in particular has gone above and beyond to provide us the answers we needed. Would highly recommend them
Hi Joseph, thank you for your kind review. regards Simon
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.
