Trusted Agent profile · London
★★★★★
285 reviews across 2 platforms
118 Burnt Ash Road, Lee, London, SE12 8PU
Conran Estates's office in London, at 118 Burnt Ash Road, is rated 4.9 out of 5 across 285 reviews on two platforms, including 196 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleErika Dunley at this office did a great job of proactively facilitating the communication between both sides' lawyers, which helped us (as buyers) achieve completion within one month of first viewing.PositiveResponsiveness
Dear Yue, thank you for choosing Conran to facilitate your purchase. I am thrilled that Erika added great value to your purchase and your lovely review means a great deal to us. Enjoy your new home. regards Simon
5/5
TrustpilotFantastic service
Fantastic service, quick responses, helpful information and always friendly attitude.
Dear Alexander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleQueen at Lee office was lovely. Great service, quick to respond to calls / emails.
Thanks for your kind review, Emily. Queen will be delighted with the feedback, as we are with her great service! Regards Kelly
5/5
GoogleReal estate agency that deserves more than 5 stars,thanks a lot for the professionalism, dedication and patience that Nikki shows.It was a big pleasure to work with you.Thanks a lot!
Hello Christina, we are ecstatic with the 5*'s so thank you for this and for the praise of Nikki. Stay safe and you know where we are if you wish to pop in for a coffee (post-Covid of course). Warmest regards Simon
5/5
TrustpilotMr. Besler
Best real estate agents are in Conran. ❤️
Dear Mr Besler, Thank you for taking the time to leave a review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReal estate agency that deserves more than 5 stars,thanks a lot for the professionalism, dedication and patience that Nikki shows.It was a big pleasure to work with you.Thanks a lot!
Hello Christina, we are ecstatic with the 5*'s so thank you for this and for the praise of Nikki. Stay safe and you know where we are if you wish to pop in for a coffee (post-Covid of course). Warmest regards Simon
5/5
GoogleCannot speak highly enough of Rob at Conran in Eltham. He has been thoroughly professional and has always been quick to respond to my questions. I would have no hesitation in recommending Conran Estates.
Hi Bond, thank you for taking the time to review our service and glad your experience was positive with Conran. Regards Simon MD
5/5
GoogleVery good and professional service. Mr Jeff help us a lot, as we are 1st time buyers and explained many things that we didn't know. Very pleased with the service!!
Hello Arlind. Thank you for the review and I am so pleased that our Senior Mortgage Consultant, Jeff, looked after you so well. Jeff certainly knows mortgages inside-out and we are lucky to have him working for us. Regards Simon
5/5
GoogleJay in Sales very proactive and keen to support. Helpfully shares updates of note - really good customer service
Hi Zee, thank you so much for the lovely review. regards Simon
5/5
GoogleWe had an incredible experience with Nikki and Rob, they were kind and responsive. They helped us through the entire process. Highly recommended!!PositiveResponsiveness, Professionalism
Thanks for your review Eustace. I am so happy that Nikki and Rob looked after you so well. Regards Simon
5/5
GoogleI recently brought a property via Conran, Erika provided a professional and conscientious service, smoothing a few bumps that occurred before completion.PositiveProfessionalism
Thank you so much for your kind review. Erika is thrilled. Regards Simon
5/5
GoogleSuper friendly and professional. Thank you!
Thank you for your kind review Claudia and I completely agree with your summary of the Lee team! Regards Kelly
5/5
GoogleVery easy to deal with, friendly and quick communication. Usually spoke with Erika who was always helpful. Couldn't ask for more really.
Thank you for your kind review. Erika is thrilled and always happy to help you. Regards Simon
5/5
GoogleReally helpful, professional, understanding team. Responses to enquiries very quickly and always happy to help.
Hi Zoe, thanks so much for the lovely review. Regards Simon
5/5
GoogleI have dealt with Conran Estates, Eltham branch (specifically Rob Iommazzo) over a number of years. They are always very approachable, extremely helpful and thoroughly professional. Highly recommended.
Thank you so much for your kind review and your loyalty over the years. Regards Simon
5/5
GoogleTop Rank!!!! Samantha and the whole team did a great job! She is very kind and professional. Definitely, worth recommendable to family and friends. - Nan Li
Thanks so much for your very kind words. We are so pleased to have been of service! regards Simon
5/5
GoogleGreat service, very professional and communicative. Not a problem to arrange any number of viewings that you need, always happy to assist and answer your questions.
Hello Rafal. We really appreciate you taking the time to review our service. Thank you. Regards Simon MD
5/5
TrustpilotConran Estates "Simply the Best"
Exceptional service provided by the Greenwich branch when selling our home in Kent. Great price and wonderful people with 17 viewings in one weekend - sold by the Tuesday over asking price. We interviewed a number of agents but Conran stood out and they really did deliver!
5/5
GoogleWe are happy with the help and support received from the Conran Team. Their assistance with the tenant search is highly appreciated.
You are most welcome Ban. Thank you for taking the time to review our service - it really means a lot to the team at Eltham. Regards Simon
5/5
GoogleIt was a pleasure working with Conran who were helpful, warm and flexible throughout both the purchase of a new house and the sale of our previous property. Charlotte, in particular, stood out for going the extra mile on several occasions for us and her warmth and friendliness was much appreciated. I'd absolutely recommend Conran.
5/5
GoogleVery professional service and clear communication. Sold quickly and easily.
Thanks for your review Tara. So pleased we achieved the desired result for you. regards Simon
5/5
GoogleExcellent communication, responsive and kept informed throughout the processPositiveResponsiveness, Professionalism
Hi Matt. I appreciate your kind review. Thank you. Simon
5/5
GoogleConran estates provided us with a fantastic service! They helped my wife and I with 3 different mortgages which enabled us to keep our flat and buy a new house. Before gaining their advice, I did not think this would have been possible. Thanks so much for all your sensible advice
5/5
GoogleEltham Conran Estates was extremely welcoming from the offset. They were helpful and understanding. I had some concerns from past experiences with other agents but these worries were immediately gone. Selling my home was relaxing and easy. A massive thankyou to Rob Charlotte Samantha & Alasdair for all their hard work.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.
