Trusted Agent profile · London

Conran Estates London reviews

★★★★★ Excellent

404 reviews across 2 platforms

180 Brockley Road, London, SE4 2RR

Conran Estates's office in London, at 180 Brockley Road, is rated 4.9 out of 5 across 404 reviews on two platforms, including 314 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

314

Reviews on Google

This office

Trustpilot logo

90

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Outstanding service, professionalism and transparency from Conran agents. They maintained a refreshing attitude and communicated well with us throughout the whole buying process, a big thank you to Dan, Guy and Felix for an excellent experience all around. I will most certainly be recommending highly to friends.

Graeme · 16 June 2021

Agent replied · 15 June 2024

Hi Graeme, I am so happy our slogan, a refreshing change, was true to its word. Thank you for your kind review for the Brockley office, it means so much to us all. Regards Simon

5/5

Google

I couldn't speak more highly of Conran, who recently helped us sell our flat - they are light years ahead of other estate agents I have dealt with. They completely understood the market, giving us helpful and realistic advice from the outset. They were communicative and reliable, and worked proactively to ensure that the sale progressed much more smoothly than I ever could have hoped. Thank you!

Zara · 17 January 2024

Agent replied · 15 June 2024

Dear Zara, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We recently purchased a house via Joey. It was very smooth and we were well supported. We have had various dealings over the years with the main Brockley estate agencies and Guy, Joey, Felix and their team at Conran have been amongst the best we've worked with.

Alex · 28 December 2024

Agent replied · 23 December 2024

Dear Alex, Thank you for your kind comments regarding Brockley team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Felix was unfailingly helpful, wry and generally a pleasure to deal with through viewings with him.

Sophie · 17 March 2024

Agent replied · 15 June 2024

Dear Sophie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

We've both bought and sold a property with Conran. They were great in both cases, super helpful and responsive. Literally no complaints. Felix was great!

Rees · 20 August 2023

Agent replied · 15 June 2024

Thanks so much for the 5* review Rees, it means a great deal to us all. Enjoy your new home. Regards Simon

5/5

Google

I recently sold my flat through Conran Brockley. Both Dan and Felix were a total pleasure to deal with from start to finish. Responding quickly to emails and calls, and dealing with everything efficiently, quickly and simply. I wouldn’t hesitate to recommend them anyone.

Frances · 16 June 2021

Agent replied · 15 June 2024

Hi Frances, thank you for choosing Conran. We have an incredible team there and I am so proud of the great work by Dan, Felix and Guy. Your recommendation means the world to us all so thank you for this. regards Simon

5/5

Google

We’ve recently bought a property through Conran. Their unusual approach in arranging a meeting between us and the vendor at the property before an offer was accepted built trust and made the experience much more personal. This removed some of the stress and uncertainty as we had an open line of communication between Vendor and buyer via Guy and his team with both parties understanding each-other’s circumstances. I must say the experience was much more pleasant than my prior purchase and would therefore strongly recommend the guys at the Brockley office. Guy also recommended using Beverley Morris for the conveyancing which was a dream to work with. All in a very pleasant experience.

Petrus · 16 June 2020

5/5

Google

We were first time buyers and found the prospect of owning our first home a bit daunting. Dan Sharpe was great though, we felt really looked after. Their service was professional, diligent and personable. Someone was always available to talk to and they were proactive. Thank you Dan and Guy.

Calvin · 17 June 2019

Agent replied · 15 June 2024

Hi Calvin. Thanks so much for your review and I have passed this onto both Dan and Guy. Regards Simon

5/5

Trustpilot

The team at Conrans have always been…

The team at Conrans have always been very quick to act on any request. Georgina is always on top of things.

Kevin · 14 October 2023

Agent replied · 16 June 2024

Dear Kevin, Thank you for your kind comments regarding Georgina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joey showed us around several properties, and I appreciated his genuine approach and expertise. He provided valuable insights into each property, especially when discussing what's required for a fixer-upper and highlighting essential details unique to each home. Making the process informative and enjoyable. I really liked Joey's style.

Becca · 2 November 2024

Agent replied · 9 November 2024

Dear Becca, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joey. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Trustpilot

Good experience (Greenwich Office)

Lucy, and the team at Conran are professional agents that are prompt, reasonable and good to deal with especially in the London economy.

Hayley · 5 September 2025

Agent replied · 24 December 2025

Dear Hayley, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

From my first meeting with Guy at Conran Estates I was very impressed. He was very professional, gave a quick (and as it turns out accurate) valuation of the property at a price he thought the market would bear. Had potential buyers visit the property soon after we met and within weeks had secured an offer at the price we were aiming for. His team has been very helpful along the way as well. In fact even after the sell was completed. The movers forgot a few items at the property, Guy and his team were on the issue right away and helped us recover them safely. I can't recommend them enough. Thank you!

Jean-Charles · 17 June 2018

5/5

Google

Felix and the team at Conran Brockley were amazing facilitating my property purchase. Couldn’t recommend highly enough!

C · 18 November 2023

Agent replied · 15 June 2024

Thank you for your kind review. It is always lovely to hear that our clients would recommend us and this is testament to the great staff we have. Regards Kelly

1/5

Trustpilot

The review is purely based on the UI of…

The review is purely based on the UI of their website and emails. Your website probably has the worst User Interface and so hard to navigate through, is it not possible to make it more mobile friendly since we live in a mobile phones era? Same with the email templates - it is too much going on and so bad for the eyes 🤯

R · 22 November 2023

Agent replied · 16 June 2024

Dear R I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@conranestates.co.uk. I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My experience of working with Conran was nothing less than brilliant. They were communicative, responsive, professional and showed an exceptional knowledge of the local rental market. They understood my requirements, followed them exactly and found a tenant in less than a week of the property going to market, achieving the asking price. Can't recommend them highly enough.

Sam · 16 April 2024

Agent replied · 15 June 2024

Dear Sam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Felix was brilliant in facilitating the purchase of my flat. Really efficient and kept me updated which was so reassuring. Thank you!!

Sally · 16 June 2023

Agent replied · 15 June 2024

Thanks for your review, Sally. Felix is a great guy and I am delighted his efficiency helped secure your flat. regards Kelly

5/5

Google

Felix and Guy, and the team, were really helpful and attentive at every stage of letting and then selling our property. Their work was always consistent, professional and considerate. We felt the team’s philosophy of finding the right tenant/buyer for our property gave us a lot of confidence and trust in them to represent me as agents. We cannot recommend them enough. Many thanks and best wishes, David and Cinthya!

David · 16 June 2023

Agent replied · 15 June 2024

Hi David and Cintyha and thank you for your 5* review. It's always lovely to read how our philosophy has a positive impact on our customers. Thank you for working with us and we hope to be of service again to you soon. Regards Kelly

4/5

Google

Conran have been consistently excellent on my house search. They have been fair, non-pressuring and very responsive. With particular praise needing to go to Charlene O'Brien who has dealt with me in an exceptionally human and helpful way. I have had no better experience with an estate agent. Only slight downside would be that their website is terrible on mobile and leaves a little to be desired on image navigation.

John · 16 June 2023

Agent replied · 15 June 2024

Many thanks for your kind review John. I am delighted that you had such a great experience with us and will pass on your praise to Charlene. Thank you also for your feedback on our website - we will certainly look into this. Regards Kelly

1/5

Google

I rented out my apartment 2 years ago via Conran Brockley branch, I opted for full-management in the first year as I moved abroad. They charged me £300 per month and I got absolutely ZERO service from them, it was an absolute nightmare. It took the property manager days if not weeks to reply an email, my tenants had leaking in the bathroom and Conran never managed to sort this out, 4 months later they were still telling the tenants they were trying to reach the service company. In the end my tenants bypassed Conran and got the leaking fixed themselves. During a whole year they never visited my apartment to check in, NOT EVEN ONCE, other estate agencies would go to a landlord's property every few months to check in and report back. Basically I paid them £3600 for a year of NOTHING, barely even an email reply. I want my money back!!

Kathy · 16 June 2022

Agent replied · 15 June 2024

Dear Kathy, I have reviewed what I suspect to be the issue. It is essential that we get the balance right with our landlords regarding communication. For example, in November 2019, you emailed Guy as you felt that there was too much communication being sent from Georgina in the Lettings Management dept. I note further that there were challenges and delays beyond our control dealing with the block management company when it came to repairs (as it is a new build apartment). Looking at our records, the contractor was instructed, and we requested permission for access on 29th October but didn't get a response from you. Due to the leak, we put the contractor in touch directly with the tenant who gave them access on 14th November - we dealt with the issue immediately upon notification, so I am not sure where the 4-months delay you refer to is coming from? Furthermore, you took over the management a year ago and therefore we are no longer responsible for managing the apartment. With that said, you have since has an email conversation with our Lettings Management dept for advice on a recent check out, which we helped you with despite us not managing the apartment - I am told this was a pleasant email conversation. We are always willing to help even when we are no longer contracted to do so? Just out of interest, Is there any reason why you have delayed adding your review until now rather than when you began self managing with the existing tenants in October 2020?. Regarding visiting the property, it is essential to state that when we manage a property our aim is to carry out two property visits in a 12 month period, Covid hit, and it was difficult to undertake physical visits, we tried to do as many as we could virtually - I know this is not ideal, but it was our only solution. Our management fees include finding a tenant, and there is a lot of work when managing a property - much of it unseen as it is regulation. Many agents charge a lump sum success fee and a management fee, but we don't, and therefore our management fee covers the tenant-find service, which we executed successfully. I hope this goes some way in explaining our side of your review? I wish you well into the future and always happy to hear from you if you need any further advise or help. regards Simon

5/5

Google

Loveliest and most efficient estate agents I've ever worked with. Dan made a very stressful buying process a lot easier with his regular communication and helping with all aspects that he could.

Rehema · 16 June 2022

Agent replied · 15 June 2024

Hello Rehema, thanks so much for your kind review. I am so pleased that Dan was his usual highly-efficient self. regards Simon

5/5

Google

I was very impressed with Conran. We shopped around several agents in Brockley, many of whom seemed to tell us what they thought we wanted to hear, rather than give us honest advice. Conran said what they were going to do then they did it. We appreciated the updates they gave us throughout the process, and the work they put in after we got an offer, which really helped, especially when dealing with the chain. I would certainly recommend them.

Chris · 16 June 2022

Agent replied · 15 June 2024

Hi Chris, I appreciate your strong recommendation and the kind review. Thank you for choosing Conran Brockley. Regards Simon

5/5

Google

Felix from Conran, Brockley was excellent, such a great help throughout the process of selling our flat.

Daniel · 19 October 2023

Agent replied · 15 June 2024

Hi Daniel and thank you for your review. Felix is an excellent agent and it's lovely to here that he was such a great help to you during your sale. Regards Kelly

5/5

Trustpilot

Great service from Owain Wilson at…

Great service from Owain Wilson at Conran. Actions any issues with our properties promptly and efficiently. Great guy, very astute.

Adam · 3 September 2025

Agent replied · 4 June 2026

Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Trustpilot

Reliable and Trustworthy

My student daughter recently rented a flat in SE London through Conran. As we live overseas it is not at all straightforward to arrange a rental in UK (in spite of being a UK citizen). I found Debbie very supportive, responsive to our many questions, trustworthy and reliable. The process worked exactly as she explained. Much appreciated because it is quite a stressful time....

Tim · 22 October 2023

Agent replied · 16 June 2024

Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

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Read Conran Estates's Google reviews

Questions about Conran Estates London

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Platinum.

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