Trusted Agent profile · London
★★★★★
194 reviews across 2 platforms
166 Tooting High Street, London, SW17 0RT
Concept Estate Agents's office in London, at 166 Tooting High Street, is rated 4.4 out of 5 across 194 reviews on two platforms, including 192 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGREAT SERVICE FROM CONCEPT .ROXANNE WAS EXTREMELY HELPFUL AND GREAT AT HER JOB VERY POLITE AND GENEROUS. OVERALL BEST SERVICE IVE EVER SEEN FROM ALL THE STAFF.WOULD RECOMENT ROXI TO A HIGHER POST .WELL DONE AND KEEP UP THE GREAT WORK.
Thank you for your feedback. We're really pleased to hear you had such a positive experience with Roxanne and the team. Your kind words mean a lot, please don’t hesitate to reach out if you need anything further.
1/5
GoogleIrresponsible, a terrible experience with this company
We have carefully reviewed our records and contacted the only individual whose name matches this review. They have confirmed that they did not leave this feedback, which has left us unable to identify the source of the comment. At Concept Estate Agents, we pride ourselves on providing a professional and responsible service to all of our clients, and we would never ignore a genuine concern. If the reviewer has had an experience with us, we would genuinely welcome the opportunity to investigate and resolve the matter. Please contact us directly at the office so we can discuss your concerns and work towards a solution. Kind regards, Concept Estate Agents
5/5
GoogleI want to thank Salih for helping me to find a house in Tooting. He was very nice and honest. I highly recommend
Thank you sir!
5/5
GoogleGiacone was so very helpful with assisting us in securing our place in Tooting! Such a smooth process, we can’t wait to move in.
5/5
GoogleGot our perfect place to stay; Giacone did an amazing job with the viewing and letting the property. Kudos to him! I would definitely recommend Concept Estates to my friends and family
Thank you so much for your kind words! We’re thrilled to hear that Giacone helped you find the perfect place and made the process smooth from viewing to letting. We really appreciate your recommendation, it means a lot to us. Wishing you all the best in your new home, and if we can assist with anything in the future, don’t hesitate to get in touch!
5/5
GoogleNice and smooth, thankyou so much for your assistance Mariam. :)))
Thank you for your 5-star review! We really appreciate your kind words and are delighted you had a great experience with us. It was a pleasure working with you.
5/5
GoogleMe and my partner were looking for a flat. We found one in the first week and Giacone which was the one who helped us to get this flat and was very kind with his help and fast replies.
Thank you for sharing your experience. We're glad to hear you found a flat so quickly and that Giacone was kind and responsive throughout the process. Let us know if you need anything else.
5/5
GoogleZac was extremely helpful and communicative, would definitely recommend!
Really appreciate you taking the time out leave feedback. Thank you!
5/5
GoogleHad a great experience with Giacone from Concept Estate Agents. He was absolutely lovely to speak to, genuine, down-to-earth, and honest. He was also incredibly helpful and always responsive, making the whole process smooth and stress-free. Highly recommend working with him!
Thank you for your kind words. We're really pleased to hear Giacone made the process smooth and stress-free with his helpful and genuine approach. We appreciate you sharing your experience, feel free to reach out if you need anything else.
5/5
GoogleMy and my partner was looking for a flat as are first time renting and Giacone which was very nice lad and very helpful made it stress free and fast process, very fast to reply would recommend.
Thank you for your feedback. We're glad to hear your first renting experience went smoothly and that Giacone was helpful and responsive throughout. Don’t hesitate to reach out if you need anything else.
1/5
GoogleThey scammed, took my deposit and didn't give me the key .. don’t trust them pls
This appears to be a repeated review under a different name. As previously explained, your deposit was withheld due to false financial information reported to the referencing company as a result you did not pass your references and we do not let properties out to individuals who provide fraudulent information. We take reviews from genuine tenants very seriously and are committed to providing fair and transparent service. Please note that any false information and multiple fake reviews have been reported and are being handled appropriately.
3/5
GoogleI was with Concept for one year, my tenancy has just ended and unlike most short term tenancies we received our deposit back in full which really was a blessing. Thank you Anum! It was a rocky road with Concept this year. When we started we were lied to a lot about the house with regards to what could be used. BUT, the man who initially let us the house has since been fired, and I feel Boyd was a root for a lot of problems. There has been a change of management over the last year and the company seems to be improving itself. They are still pretty slow in replying to emails, so would always recommend a follow up call. From what I understand, the Landlord of my old property was a very difficult individual and I do feel the estate agent (particular shout out to Anum) fought for us, the tenants, which is a breath of fresh air for estate agents in London. The company is in the improvement stage at the moment and I hope they continue to grow; and maybe don't take on any mean Landlords in future! Now, for end of tenancy we were messed around a lot. It was a month long battle to see if we could stay in the house or not. We were eventually exactly 2 months before end of tenancy (the legal cut off day you can tell tenants if they have forced to move out). Once he failed his HMO, and it was clear we were living with a locked room that was a serious fire hazard, we were glad to leave. When dealing with the deposit initially it was worrying as empty threated were thrown by Farah for a court day as 'per rules' which was completely unlawful once I looked through the contracts. So make sure you keep on top and thoroughly read tenancy agreement and DPS contract, don't get scared by false accusation! Anum is truly the company's saving grace, a whole star is hers. She is wonderful and was really helpful once she took over the management of the property.
5/5
GoogleVery helpful, friendly and efficient estate agents! Naeem helped us move in and he really put the effort in to help us get the property. Even after we moved in if we needed anything he was very reliable in his response. I recently lost my keys and Farah was quick and helpful to get me a new set. We recently needed something fixed and Anum got someone in soon after to have it done. We were surprised at how fast it Was! They answer their phones all the time and are always ready to offer wonderful service.
5/5
GoogleI can’t give enough praise to Concept for the service they provided as property managers during our time with them. The service was excellent. We moved from London at the beginning of 2008, intending to sell our Tooting house. Economic downturn meant it didn’t happen so we put it up for rental from August 2008 to August 2022. We used two well known management companies in succession and got absolutely abysmal service from both. Then we used Concept and what a difference! In our six years with Concept we always had exemplary service with whatever needed to be done. They found us great tenants, let us know when things needed to be done and provided excellent contractors to fix problems. Communication was always first rate, things were done in good time and charges were always reasonable. They also worked hard to keep our tenants happy, something that was important to us. We have now sold the house and therefore our relationship with Concept has ended but if we wanted to let a property again we would definitely use Concept. Ali, Usman and Georgina are an absolute credit to the company and we’re very grateful to them for their diligence and competence. Well done, Concept!
Hello Steve, thank you for your kind messages. We are happy that we could provide you a good service. We are sad to see you go, all the best for the future.
5/5
GoogleIt was a pleasant experience to work with Giacone to find a place to call home. he was veryhelpful and the process was so easy and every step was guided.. happily found our home 🩷🖤
Thank you for your lovely feedback! We’re so glad to hear that Giacone made the process easy and guided you every step of the way. Wishing you all the best in your new home! Please get in touch if we can help you with anything else.
1/5
GoogleAwfull! Phoned them with a complaint. The issue was from Thames Water asking me to settle a water bill. The request came in towards to 4.5 year mark after leaving the property in question. We had to settle up with Concept Estate agents and provide proof that we paid all the electricity and water bills before we could move on to the next property. Job done. Phoned them a month ago and requested all the documentation for the bill in question. Spoke to their only lady there and was assured that I was going to get the necessary paperwork sorted. 3 weeks later phoned back again. Spoke to staff member Boyd about this and was assured to get back to the same day. A week later, same story. Started to phone everyday multiple times and same story. Started to get a bit worried and did some homework on how long legally businesses are allowed to keep paperwork. This turned out to be 5 years. I'm in the 4.8yr region, so obviously my case is a lot more serious than others. Phoned them, back and trying to get this paperwork for the last couple of months, I tried to remind them on my telephone conversations that legally this is supposed to be kept by them. With no threats what so ever I asked for the relevant paperwork and no one gets back to me what so ever unless I phone. Everyone was trying to be help full, but no-one gets back to me with the necessary paperwork or solution. The last call made today, I asked for anything that anyone in my situation will start asking. 1. Who am I speaking to. 2. What is going to be done about this. 3. When will I get confirmation on this information etc. I asked for the information and was told that my voice is threathing and that the police will be called in conjunction to my enquiry. All I asked for was the paperwork that they where legally bound to provide. I did not threaten them with their lives or their family's. I just reminded them (Every phone call was recorded) that I have been trying to obtain the necessary paperwork that they where legally bound to keep for five years and that I needed this paperwork. I did not even get a chance to state what the issue was about, as I wanted to make it clear first before any issues where made that they are LEGALLY bound by LAW to keep these records (Which I have been trying to get from them for the last 4months) and they haven't provided them. Got the phone put down twice in my ear saying that I'm threatening them. Phoned back and said that this is all I stated and then got the phone put down, even before explaining. Nobody was threatened, just wanted to state the facts. The most unprofessional people to deal with in any matter.
5/5
GoogleVery impressed with our experience dealing with Concept and Giacone. The extensive knowledge and great communication made for a smooth process, always keeping us in the loop and making time to respond. Definitely recommend.
Thank you for your feedback. We're glad to hear you had a smooth experience and that Giacone’s communication and knowledge made a difference. We appreciate the recommendation, let us know if you need anything else.
5/5
GoogleGiacone provided excellent service with professionalism and patience; I highly recommend him.
Dear Kathy, Thank you so much for your 5-star review! We are delighted to hear that Giaconi provided you with excellent service. Team Concept
2/5
GoogleTerrible. At the end of our contract, Daniel Wilkinson said we had to provide notice on our Assured Shorthold Tenancy, which everyone from Shelter to the OFT says is untrue. In reality he was covering up his incompetence: no-one from Concept ever asked us whether we wanted to stay in the property or not. Repairs were slow in getting done, and sometimes never happened. Correspondence was mostly replied to pretty quickly. They wanted a huge chunk of money out of our deposit when we left the property, but the check-out report was full of inconsistencies. We ended up refusing to pay the full amount and paid only about £40 in the end. Avoid.
5/5
GoogleConcept have managed our property for the last 10 years and I have been very pleased with the service. Annum was always on top of sorting out problems and responded promptly to them. Ali has more recently been very helpful. I would recommend them as a managing agent, I had used another agent previously and they were awful so was really happy to find Concept.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Googlehorrible service.. They took my deposit and not pay me back
We are aware of your concerns, however, as previously explained, your deposit was withheld due to false financial information reported to the referencing company as a result you did not pass your references and we do not let properties out to individuals who provide fraudulent information. We take reviews from genuine tenants very seriously and strive to provide fair and transparent service. Please note that any false information and multiple fake reviews submitted have been reported and are handled appropriately.
5/5
GoogleJust finalised getting a property with Giacone. The man went above and beyond to help us to secure this place. Very thankful.
Thank you for your kind words! We're so glad to hear that Giacone went above and beyond to help you secure your new home. It’s always our aim to make the process as smooth and supportive as possible. Wishing you all the best as you settle in, and we’re here if you need anything!
5/5
GoogleHad a great experience with Concept Estate Agents thanks to Ali and his team. Always ready to help and answer the millions of questions you might have. Ali was very responsive when problems occurred and always seemed to be on top of sorting it out for us. Would recommend using them as I would go through them when renting in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThank you to concept for finding me a home. Special thanks to Ali and the team they were responsive and helped me throughout the process.
We are glad that we helped you narrow down on the ideal property you were looking for.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Concept Estate Agents's London office has 194 reviews across two platforms: 192 on Google, 2 on Trustpilot.
Concept Estate Agents Tooting is rated 4.4 out of 5 across all 194 reviews, and 4.4 out of 5 on Google from 192 reviews.
Concept Estate Agents Tooting, 166 Tooting High Street, London, SW17 0RT.
