Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with Concept estate agents. Giacone was great, the process went so smoothly and he was always quick to respond to any questions I had throughout the process. Thank you Giacone!
Ines · 14 May 2025
Agent replied · 14 April 2026
Thank you for your kind words. We're glad to hear the process went smoothly and that Giacone was able to support you throughout. We appreciate you taking the time to share your experience, please let us know if you need anything else.
★★★★★ 5/5
GoogleFound a fantastic place in record time! Giacone was very helpful throughout the whole experience, and my housemates and I are very happy with where we ended up!
Jack · 14 July 2025
Agent replied · 14 April 2026
Thank you for your kind words! We’re so pleased to hear that Giacone helped you and your housemates find a fantastic place so quickly. It’s great to know you’re happy with your new home. Wishing you all the best, and feel free to reach out if you ever need anything else!
★★★★★ 5/5
GoogleGiacone has been personable, friendly, professional, and an effective communicator throughout our process with Concept, and we especially appreciate his flexible approach to problem solving.
Fabian · 14 August 2025
Agent replied · 14 April 2026
Thank you for your thoughtful feedback! We’re delighted to hear that Giacone’s personable and professional approach made a positive difference throughout your experience. His flexibility and communication really help make the process smoother, and we appreciate you recognizing that. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleGiacone was super helpful and responsive, found us the ideal flat. Thank you so much!
Iona · 14 November 2025
Agent replied · 14 April 2026
Dear Iona
Thank you for your amazing 5-star review! We really appreciate your support.
Team Concept
★★★★★ 5/5
GoogleConcept Estate Agents have been absolutely amazing from the minute I inquired to rent a property. They have been so efficient, professional and trustworthy throughout the process and I cannot recommend them enough! I have had such an awful experience with previous estate agents but as soon as I switched to Concept it has restored my faith in estate agents. All the staff are very welcoming especially Usman, who was very efficient and prompt with any maintenance issues I had. Ali and Georgina were always extremely helpful too. Go to Concept Estate Agents you will not regret it!!
Mary · 31 August 2022
Agent replied · 28 May 2023
Hi Mary, Thank you for your kind words, glad we could be of service to you.
★★★★★ 5/5
GoogleAmazing agency great help and support through our process. Our agent Giacone was exceptionally supportive and made the process extremely easy.
Darvin and Ieva
Darvin · 14 August 2025
Agent replied · 14 April 2026
Thank you, Darvin and Ieva, for your wonderful feedback! We’re so glad to hear that Giacone provided exceptional support and made the process easy for you. It’s always our goal to make things as smooth as possible for our clients. Wishing you both all the best in your new home!
★★★★★ 5/5
GoogleThe nicest experience I have had in my renting experience. Giacone was from day one swift, and professional. He saw us through the entire renting process. I would recommend him any day.
James · 13 May 2025
Agent replied · 14 April 2026
Thank you for your kind words. We're glad to hear Giacone was able to support you throughout the rental process with professionalism and care. We appreciate you taking the time to share your experience, feel free to reach out if you need anything further.
★★★★★ 5/5
GoogleHave just moved into a new flat with concept. Roxy was super helpful and attentive! Made the process super quick and easy. Always felt like we were in safe hands! Shoutout to Roxy :)
Paddy · 14 April 2025
Agent replied · 14 April 2026
Thank you for sharing your experience. We're glad to hear Roxy was helpful and made the process feel smooth and reassuring. Please feel free to reach out if there's anything else you need.
★★★★★ 5/5
GoogleMany thanks to Mariam for all her help and efforts.
You’re amazing guys.
Maria · 14 November 2025
Agent replied · 14 April 2026
Dear Maria,
Thank you so much for your 5-star review! We really appreciate your kind words.
Team Concept
★★★★★ 5/5
GoogleSuch a fantastic company! Georgina assisted me every step of the way from viewing to move in day. Such an easy experience with no hassles or setbacks. She made every effort to make sure I was happy with every detail and made me feel totally safe in her hands. I have recommended Concept to all my friends and family as I have never experienced an agent who is so hands on and keen to help! Thank you Georgina!
Georgia · 31 August 2022
Agent replied · 28 May 2023
Hi Georgia, Thank you for your kind words it is appreciated.
★★★★★ 5/5
GoogleGiacone was really helpful throughout the process answering all of our questions and keeping us regularly updated throughout. The whole process from viewing to collecting the keys was seamless.
Cyryll · 30 April 2025
Agent replied · 14 April 2026
Thank you for sharing your experience. We're glad to hear Giacone was helpful and communicative throughout, and that the process felt seamless from start to finish. Wishing you the best in your new home.
★★★★★ 1/5
GoogleAbsolute con artists. Do not rent through this agent, unlawfully retained my holding deposit, it seems they’ve been doing the same with others. In the midst of a complaint, thankfully my bank has refunded me the money. AVOID LIKE THE PLAGUE
Izzy · 7 April 2026
Agent replied · 14 April 2026
We’re sorry to hear that you feel dissatisfied with your experience.
You were given the opportunity to raise a formal complaint, which was fully … More
★★★★★ 5/5
GoogleGiacone was fantastic, always helpful, responsive, and readily available to answer any questions I had. Made the process so much smoother! Thank you
Jess · 14 July 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We’re thrilled to hear that Giacone was helpful and responsive throughout the process. Making things smoother for our clients is always our goal. Wishing you all the best in your new home, and don’t hesitate to reach out if you need anything!
★★★★★ 5/5
GoogleI had a very positive experience with Concept Estate Agents as I dealt with a professional, friendly lady named Roxy who helped me to secure my apartment in record time, literally within in a day. She was an absolute star and a pleasure to work with, responding to all queries attentively and even liaising with the managing agent of the new apartment on my behalf. Thank you for everything, Roxy!
Kieran · 14 July 2025
Agent replied · 14 April 2026
Thank you for your kind words. We're so pleased to hear that Roxy was able to support you throughout the process with such efficiency and care. Securing your new apartment in a day is no small feat, and it’s great to know you felt well looked after. We really appreciate you taking the time to share your experience, and if you ever need anything else, we’re here to help.
★★★★★ 5/5
GoogleGiacone was really helpful and knowledgeable. Extremely responsive even after hours. He was a massive help during the new tenancy process and continues to help now we have signed.
Abigail · 14 April 2025
Agent replied · 14 April 2026
Thank you for your review! We're so happy to hear that Giacone's support made a difference during your tenancy process! Don’t hesitate to reach out if you need anything else.
★★★★★ 5/5
GoogleVery happy with our new home!
Giacone was a great help even though I’m sure we stressed him out quite a lot! Friendly and helpful agency as a whole.
Lotty · 14 April 2025
Agent replied · 14 April 2026
Thank you for your kind review, it’s wonderful to hear that you had such a positive experience with our team! We're also very glad that you're enjoying your new home. We’ll be sure to pass on your appreciation to Giacone for his support throughout the process. As always, we're here if you need anything else!
★★★★★ 5/5
GoogleGiacone is a top professional in his dealings with helping us to get a good flat for rental. He made sure we got clarification for all our queries.
Anita · 14 April 2025
Agent replied · 14 April 2026
Thank you for your review! We're glad that Giacone's professionalism shined through during your rental search! Please feel free to get in touch if we can help with anything else.
★★★★★ 1/5
GoogleI found a great apartment off Concept Agents and had no complaints throughout the duration of my stay. However, when it came to moving out, our experience was anything but great. Despite receiving our checkout document and agreeing on an amount to be deducted for oven cleaning, Concept tried charging us for additional items not previously raised a month after we had moved out. When we refused to sign up to it, they refused to refund our cash and ignored our request from DPS. Kwame went ahead and stated that he was only doing it so that we could get desperate and agree to the new deductions. It took us 2 months of back and forth and having to lawyer up before this was resolved. They need to treat people better even when their tenancy is up.NegativeResponsiveness, Professionalism
GG · 25 August 2021
Agent replied · 28 May 2023
Everything you have stated above about your move out is actually contrary to the truth. The additional items we 'tried' charging you for were discovered once furniture had been removed. Although painting yourself as a victim and us as the terrible estate agents may help fit your narrative, factual photographic evidence tells a difference story. Evidence shows items such as used condoms and thongs were found along with a whole array of filth (we can provide you these photos for a second time if you wish). Kwame, who you have painted to be some sort of a blackmailer actually provided you the courtesy of returning to the property on his day off to amend such issues without being charged. Based on your upkeep of the property and general attitude it came as no surprise that you could not provide a satisfactory clean once again. "lawyering up" as you put it as though to scare us (which is laughable), was not the reason as to why your deposit was returned. We actually provided you grace in only charging you for the oven clean and thought to draw a line under the situation however, it seems as though this has not been appreciated by yourself, much like during your tenancy when we would provide grace on your late rent payments. We hope that in the future you treat people and property better.
★★★★★ 5/5
GoogleGiacone was a wonderful person, humble, patient and dedicated to his work. He supported me through my acquisition of my new rent. Thanks I really appreciate.
Fafa · 14 April 2025
Agent replied · 14 April 2026
Thank you for your lovely feedback! We're so glad Giacone could be there to support you with patience and dedication during your rental process. We really appreciate you taking the time to share your experience, please remember to reach out if you need anything else.
★★★★★ 5/5
GoogleWe recently moved into the Limetree Walk property, Giacone was so helpful in sorting the property for us.
Abey · 14 July 2025
Agent replied · 14 April 2026
Thank you for your feedback! We're so glad to hear that Giacone was able to help you secure your new home at Limetree Walk. It's always our goal to make the moving process as smooth as possible, and we’re pleased everything went well. Wishing you all the best as you settle in, and if you need anything, we’re here to help!
★★★★★ 5/5
GoogleRoxy was very helpful and professional. She allowed us to see the property multiple tomes and always available and prompt when we had questions. Thanks!
Samuel · 14 April 2025
Agent replied · 14 April 2026
Thank you for taking the time to share your experience! We’re so glad Roxy could assist you throughout the process and be there whenever you had questions. We're always here if you need any further assistance.
★★★★★ 5/5
GoogleMariam is lovely and has been so helpful & responsive!!
Anh · 14 September 2025
Agent replied · 14 April 2026
Thank you for your kind feedback, Anh. We're delighted to hear your experience working with Mariam was a positive one.
★★★★★ 4/5
GoogleThank you to Giacone who helped my friends and I secure a flat. Very helpful!
Aleisha · 14 July 2025
Agent replied · 14 April 2026
Thank you for taking the time to leave a review! We’re so glad to hear that Giacone was able to help you and your friends secure a flat. It’s great to know you felt supported throughout the process. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleGiacone is an asset ti the company. He is so humble with good communication towards his client. No hustle dealing with him
Bernard · 14 April 2025
Agent replied · 14 April 2026
Thank you for your lovely feedback! We're so glad Giacone could be there to support you. Please don’t hesitate to reach out if you need anything else. We’re always here to help!
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