Concept Estate Agents Tooting reviews in London

★★★★★ 5/5

Google

Well done the agency, speed and good service with its clients, I highly recommend it.

Igor · 25 June 2024

★★★★★ 5/5

Google

I wouldn’t even know where to start. All I can simply say Ali and Usman are amazing. Their level of care and support is beyond me. I’m so glad I’m with Concepts! One of best estate agents around.

N · 30 October 2022

★★★★★ 5/5

Google

I wouldn’t even know where to start. All I can simply say Ali and Usman are amazing. Their level of care and support is beyond me. I’m so glad I’m with Concepts! One of best estate agents around.

N · 29 October 2022

★★★★★ 5/5

Google

I have been renting through them for 4 years. Really happy with the service. Would definitely recommend renting through them. Ali & Kwame were clear and transparent throughout my tenancy.

Saqib · 7 July 2021

★★★★★ 1/5

Google

If I could give less than 1 star I would. Avoid at all costs. Absolutely useless, refuse to fix anything, terrible communication, they have failed to give 24 hours notice on numerous occasions to enter the property. Will never go near them again and I advise everyone else to do the same.

Lindsay · 30 May 2015

★★★★★ 1/5

Google

So I get a phone call from saying that a engineer needs to access my property to carry out a gas safety check I got told it would take abwt 15 mins....So the engineer arrives on the Saturday morning (Now I've been in this property for 4 months and have never had a issue with the boiler),He fiddles around with the boiler but tells me that the job is going to take a few hours I had to go out so I arranged for him to come a few days later..when I got bk later that night my heating or hot water was not working anymore(I have a 9 month old baby),I didn't say anything because I knew the engineer was coming a couple of days later..He then arrives on Tues I tell him that since he touched the boiler I have had no hot water or heating he just mumbled and said BUT u have gas coming out of your cooker😂now any plumber will tell u it is completely separate from a boiler..He then spans a hour and a half in my bedroom were the boiler is he then fits a air vent by cutting off the corner of the door and applying the air vent if I cud post a picture u would not believe it..He then tells me I need a new boiler(even tho as I said was working perfectly fine before he touched it) and then he left I then took a look at the boiler and it is now leaking which means he has somehow destroyed the pressure valve🙄. I then contact concept housing ask to son to manager now understandbly I was upset as there clown of a engineer has destroyed the boiler and I have no heating or hot water so my baby can not have a bath or keep warm I said I want it sorted now the manager said it will get sorted wen it does.....CONCEPT IT SHOULD BE CALLED "CIRCUS OF CLOWNS ESTATE AGENTS... UPDATE ON THIS REVIEW..IT'S NOW BEEN 18 DAYS

South · 29 May 2019

★★★★★ 1/5

Google

Had such a worse experience with them. put down money for a property about 4 weeks ago but didn't agreed for the house. had to call about 12th times for my money. I kept on getting told that either the money would be transfer on the day of the call or already being transferred. In the end I had to shout at them and tell them that I would get police involved if money is not transfer. finally I got my money back. NEVER EVER recommending any one to go there.

Nisar · 29 May 2016

★★★★★ 5/5

Google

Definitely recommended, I was looking for a 2-bed flat and during my search Ali & Salih helped me thoroughly. They found me reasonably priced almost brand new house and the process was smooth as well. Couldn’t recommend anyone else but them in south-west London. HAPPY CUSTOMER

Saim · 14 November 2023

★★★★★ 5/5

Google

I moved into London last December, Concept estate agents have been nothing but amazing. The communication between myself and the staff has really helped me settle into the new area.

John · 28 May 2022

★★★★★ 1/5

Google

AVOID! I rented with Concept in 2015/16, not worth it no matter how much you like the property. They delayed/ignored crucial repairs for almost half our tenancy. Things eventually escalated to the point of us withholding rent in case we needed to pay for repairs ourselves. (Landlords beware?!) In the end concept managed to get the repairs done, but we lost the value of a bathroom for about half the tenancy and this was never compensated!

Edward · 29 May 2017

★★★★★ 4/5

Google

Great service. Ali and his team are all friendly, understanding and ready to assist. I would definitely recommend.

Tiana · 28 May 2021

★★★★★ 5/5

Google

Ali who looked after us was fantastic from start to finish, no hassle, very straight forward and I would highly recomend to anyone looking to rent a property.

Owen · 28 May 2021

★★★★★ 5/5

Google

Rented my first commerical unit through the team at concept and they were an amazing help and really eased me through the process. Great characters and genuinely good people.

Hugo · 26 April 2024

★★★★★ 5/5

Google

Very good agency to rent the house. Quick in responding to the queries and maintenance of the property.

John · 31 August 2022

★★★★★ 5/5

Google

Ali and Kwame have been very friendly and helpful throughout our tenancy! I would recommend using them for anyone looking for a property.PositiveResponsiveness, Professionalism

Eleanor · 25 August 2021

★★★★★ 5/5

Google

Very happy with the service provided by Kwame who was very helpful and professional thorough out my tenancy.

Nadia · 28 May 2022

★★★★★ 5/5

Google

They have comprehensive options to rent a place in South West of London. They also manage properties on your behalf, good friendly service.

Umer · 28 May 2021

★★★★★ 5/5

Google

Great estate agents, helped me get the property i wanted. Exceptional service.

Louise · 31 August 2022

★★★★★ 4/5

Google

Aiaz the handy man is ABSOLUTELY FABTASTIC AND RELIABLE.

E · 28 May 2022

★★★★★ 5/5

Google

Fantastic estate agents, would highly recommend.

Samuel · 31 August 2022

★★★★★ 5/5

Google

Concept estate agents have been very helpful from the moment I've moved into the property all the way till I've left. They've gone out there way to ensure that I was happy and they have been very understanding of any problems that i have had. I would recommend them to anyone.

Aaliyah · 29 May 2019

★★★★★ 5/5

Google

I was staying at one of the properties that concept estate agents was managing. I lived at the address for over two years. They were always very helpful, professional and friendly. Resolved any issue I had quickly and with no hassle. I would highly reccommend concept estate agents in tooting.

Andrew · 29 May 2019

★★★★★ 5/5

Google

Great service, really helpful staff. I lived in a property directly managed by Concept for 2 years and never had an issue. I’ve just moved out of Tooting due to relocating for work but would use Concept again if I ever moved back. Thanks guys!

Tim · 29 May 2019

★★★★★ 5/5

Google

Just rented a property through these guys, they were really helpful and everything was transparent. I needed to change my move in date, they helped arrange an alternative date with the landlord and make all the necessary changes. Very pleased with the way I was treated.

Stacey · 29 May 2016