5/5
GoogleComplete PM have been the best managing agent I’ve ever dealt with. Really good communication, consistent personnel and able to navigate challenging leasehold & building safety issues. Couldn’t recommend highly enough
Trusted Agent profile · London · Greater London
Verified
Complete Prime Residential London reviews
★★★★★
535 reviews across 2 platforms
52-53 Margaret Street, London, Greater London, W1W 8SQ
Complete Prime Residential's office in London, Greater London, at 52-53 Margaret Street, is rated 4.0 out of 5 across 535 reviews on two platforms, including 534 Google reviews rated 4.0.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Complete Prime Residential London
Complete for Tenants Complete are global experts in residential lettings and property management. We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Finding your property We manage an extensive portfolio in 13 major global markets and have access to a wealth of properties in the right areas and in the right condition. Our lettings experts work with you to understand your requirements and match you to the right properties and avoid wasting time with those that would be unsuitable. All our properties are marketed across major property portals and updated daily to ensure you have the most up to date information on availability. Securing your property As lettings and property management experts our teams are well placed to guide you through the process of securing your potential new home and will work with you through the lettings application process, including referencing, negotiating your offer, arranging payments and completion of your tenancy agreement. Complete will always ensure that you are aware of your legal obligations and entitlements under the tenancy. Maintaining your property Complete manage thousands of properties internationally. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries and resolving your property maintenance issues around the clock. For more information, and to view our available properties, visit www.complete-ltd.com
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleShamira has been excellent throughout the moving-in process. Replies promptly to any questions asked and has been more than happy to offer further assistance and advice. Would highly recommend!
5/5
GoogleI would like to thank Joana for her excellent services in managing my property. She was very responsive to queries and she works swiftly to resolve them. She was hands on and had a high degree of professionalism in clarifying and resolving a number of issues regarding my property. Thanks Joana
4/5
GoogleWhile I have not worked with Ashleigh for long , she is impressive Always prompt reply from her and diligent , a problem solver
5/5
GoogleReni Rupprecht is a great asset to the business! I was looking for a rental property, which was off plan throughout the whole process she was highly professional and updated me every step of the way. I would recommend Reni to anyone looking to buy or rent a property.
5/5
GoogleGreat service from all the team at Complete. We have mainly dealt with Rukaiya who has been assisting us in the transition period from us moving from one property to another. Rukaiya has been excellent through this and every query we have had she has been quick and very helpful.
5/5
GoogleWe have rented an apartment from Complete for the last 3 years in Angel London. Our property manager Joana Ferriera has been fantastic. She has always been available and quick to resolve any issues. She always responded immediately to any requests we have had. As a tennant I recommend Joana and Complete.
5/5
GoogleI would like to give a shout out to Nahida Hussain who always has time for myself and my husband when ever we have any problems or quieries. She is super fast at responding to emails with us living abroad too, she also called me to introduce herself as our property manager.
5/5
GoogleEarly in our tenancy we had a not so favorable experience, however there seems to have been a change in staff and now we have had beyond satisfactory service from complete. In particular Iwona and Simona have been incredibly on top of things- expect a smooth and pleasant experience with these ladies!!
5/5
GoogleRecently my accountant asked for an invoice for a payment I made last year and Ashleigh has been prompt and helpful in sending it across after getting it from the contractor. Thank you!
5/5
GoogleShamira has been brilliant. Any issue we have had has been dealt with quickly and in a professional manner and she has been in contact with us throughout the process. Very good.
5/5
GoogleSince Monique took over our property I have changed my opinion about the agency. She really is brilliant, she's able to solve any problems promptly and always keeping me update. She's also very professional and answers emails almost immediately. Finally the agency got someone who really cares about customers. Thank you Monique!
4/5
GoogleDespite the stupidly unjustified high rental prices of London's apartments, Complete ltd is a very professional and high-standard letting agency, and Jessica made sure that everything run smoothly throughout my almost-2y of tenancy. Highly recommended.
5/5
GoogleSince Monique took over our property I have changed my opinion about the agency. She really is brilliant, she's able to solve any problems promptly and always keeping me update. She's also very professional and answers emails almost immediately. Finally the agency got someone who really cares about customers. Thank you Monique!
5/5
GoogleSince moving into my property, Shamira has been attentive to all my needs and has dealt with any issues quickly and effectively. I have no hesitation in recommending Shamira/Complete Prime Residential Limited in the future.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleGreat during the tenancy. Feelings of entrapment and harassment at the end. Please enjoy this poem that sums up my experience: …
Agent replied · 24 March 2024
Hello George, Thank you for bringing this to our attention, I believe management has reached … More
5/5
GoogleTerence Lane is extremely helpful and very prompt in responding. All the problems, issues, and questions are typically being sorted within few days - such a relief to have understanding and reactive property manager! So far this is the best experience of dealing with property manager in London
4/5
GoogleTerence is my property manager at Complete. He is very responsive to queries, and I always get the sense that he is trying his best to address our needs as landlords. He's been the best Property Manager I've had at Complete (and I've had at least 3).
5/5
GoogleHarry Emsall has been a great agent and helped me throughout my residency, very helpful in every occasion.
5/5
GoogleEmmelene Fadden has been an upstanding property manager, she has always helped even during busy maintenance days with prompt follow ups with us and the vendor also kept us informed.
5/5
GoogleThank you to Reni for getting a major renovation done on our apartment and then getting it rented out - looks great and hopefully the new tenant enjoys it. Reni is always highly responsive and gets back to us with updates and information within 24 hours.
5/5
GoogleShamira was very helpful whenever we raised any issues. She was professional, replied to all queries in a timely manner and was very understanding when I had raised a problem with checkout.
5/5
GoogleGeorge has been a great help as my new apartment in Axell House. Given a couple of issues, he immediately followed up the issues and resolved the issues quickly - this is essential as I live overseas and ensures the tenant is satisfied. Thank-you
5/5
GoogleBig thank you to Ashleigh Pearson for her continued high standards of service. She continues to be very supportive, helpful and responsive.
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