Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy experience with Complete Prime Residential London has been extremely disappointing and deeply concerning. Upon moving in, the flat was found to have no heating or hot water, a broken bed, and was left uncleaned with rubbish still inside. These issues were not reflected anywhere in the inventory report, raising serious questions about the accuracy and integrity of their documentation.
Despite repeated reports, the heating and hot water remained unresolved for eight months, creating prolonged hardship. During this period, we were assigned five different property managers, resulting in fragmented communication, lack of accountability, and significant delays. Reaching staff by phone was consistently difficult, and obtaining guidance on the complaints process required persistent effort.
The overall conduct of the company demonstrated a lack of care for the property, the tenants, and even the landlords. Furthermore, the third‑party contractors they rely on were similarly unprofessional and unreliable. Based on this experience, I cannot recommend Complete Prime Residential London
Petrina · 22 July 2026
Agent replied · 22 August 2026
Dear Petra,
Thank you for sharing your feedback. We have reviewed the tenancy history and apologise that your experience fell below the standard we aim to provide.
Our records show that the property was professionally cleaned before the tenancy began and that the inventory reflected its condition at check-in. We received reports relating to the heating and hot water system and arranged for contractors to attend on several occasions while the property was under our management.
We recognise that changes in property manager and difficulties reaching the team may have contributed to a fragmented experience, and we are reviewing this internally. Complete has not managed the property since February 2026, so we have had no involvement in any matters reported since then.
Kind regards,
The Complete Management Team
★★★★★ 1/5
GoogleComplete Prime Residential Ltd has managed several properties for me for a number of years and the experience has been thoroughly unsatisfactory and frustrating.
On their website, CPRL claim to deliver "superior results, through innovation, expertise and unwavering client focus". Yet the reality is that they frequently fail to respond to emails, and on the occasions when I have tried to call them, nobody answered the phone. CPRL's Shaun Malston promised me in 2024 that the problems with CPRL's non-response to emails would be fixed, but this has not been done.
CPRL claim that they "don't just manage properties, [they] optimize them for maximum yield and minimum hassle". The rent review at my property is overdue, and I asked CPRL two months ago to advise the market rent for the property, however they have failed to reply despite reminders sent to Shaun Malston (as the property manager also failed to reply). They can't even confirm who is living in the property. Trying to deal with CPRL has consistently been a major hassle.
CPRL claims that their "leadership team" provides day to day management with "professional rigor" (sic) but again, this is not my experience. For example, CPRL allowed the tenants at my property to make deductions from the rent to cover some expenditure without asking me or informing me. They then concealed the expenditure by not including it in the rent statements, which instead showed arrears by the tenants. After I queried this with CPRL, it took them more than six months and at least 10 emails, including following up on emails unanswered by CPRL, before they eventually addressed it. Shaun Malston's claim that the "mistake" was quickly addressed when identified is untrue. Certainly there was no "professional rigor" by CPRL, who provided inaccurate rent statements for over a year and they would have continued to do this if I had not raised the matter with them.
CPRL's claims that they stand out by delivering "superior results through innovation, expertise and unwavering client focus" are not consistent with my experience. On the contrary, the results provided by CPRL are substandard and unsatisfactory. Their repeated failure to respond to emails has wasted so much time and caused so much frustration.
CPRL claims to "handle every issue with precision and care", but this is also untrue. For example, I have been out of pocket for over a year by more than GBP 1,000 in admin and legal fees I had to pay due to CPRL's failure to settle the ground rent for my property, despite the freeholder having sent multiple reminders to them. As a result, the freeholder threatened to forfeit my lease and I risked losing my property. After I complained, Shaun Malston only provided incoherent comments about bounceback messages. In any event, it is obvious that CPRL failed to handle the situation competently or professionally. There was no care or precision by CPRL at all. They couldn't care less.
Although CPRL claims to have a complaints handling process, all you can expect from it are obfuscation and evasion.
Based on my experience, anyone looking for a lettings and management agent should avoid this inefficient company.
Andrew · 22 May 2026
Agent replied · 22 August 2026
Dear Andrew,
Thank you for your feedback. We are very sorry to hear that you are dissatisfied with our service, and this is certainly not the experience we aim to provide.
We take your comments seriously, and our Managing Director will be reaching out to you directly to discuss your experience in more detail and to understand where we can improve.
We appreciate you bringing this to our attention.
Kind regards,
Complete Prime Residential
★★★★★ 1/5
GoogleIn January 2024 our property manager, Ashleigh Pearson, forwarded communications from a company claiming to be the debt collection company, Newlyn PLC.
The email she forwarded looked suspicious, but I contacted Croydon council directly anyway who confirmed that I was not in arrears. Ashleigh refused to believe me or take my advice to ignore the email as it was clearly a generic phishing attempt (I explained to her that the email address was suspicious and there were no specific details in the email relating to my council tax account).
Despite this, months later she continued to chase me on behalf of the same scammers, insisting they were legitimate because she had spoken to them on the phone and they “had our company details”. She then urged me to speak to their enforcement agency in person when they were supposedly due to visit the flat at the end of the week. When I asked, she confirmed she had given them my flat address. In the end, no agents came.
While scams are unfortunately common, it is deeply concerning that a property manager could not recognise such an obvious attempt, nor take the reasonable steps to verify the situation properly. This caused me unnecessary stress and wasted a significant amount of my time, but what if this had been a tenant who is elderly or more vulnerable?
This was not an isolated issue. There were also ongoing problems with Ashleigh’s poor communication, inadequate notice for maintenance appointments, and scheduling appointments that we ensured we were available for, but which never materialised.
Overall, we found it a very poor experience to have our tenancy managed in this way. Although Ashleigh Pearson had left the company towards the end of our tenancy, I would urge Complete Prime Residential Ltd to improve their hiring and training standards going forward, as this level of professionalism is just not acceptable.
Based on this experience and having to escalate the matter to the DPS dispute resolution service after Complete tried to deduct a FULL end-of-tenancy clean from our deposit after we had already had the flat professionally cleaned (thankfully, DPS resolved this fairly), I would strongly advise others to avoid dealing with this company.
Kyvi · 13 January 2026
Agent replied · 13 April 2026
Dear Kyvi,
Thank you for taking the time to share your feedback, and please accept our apologies for the distress and frustration caused. We are sorry that your experience did not reflect the standard of service we aim to provide.
Supporting our clients is central to our role, and the situation described is not representative of our usual approach. We take potential phishing and fraudulent communications seriously and aim to act in good faith by guiding clients to the appropriate authorities to verify information. We acknowledge that this caused unnecessary concern and regret the impact it had.
We operate an ongoing training programme to upskill our team, including awareness of phishing and fraud, to continually improve how we support our clients.
Your comments regarding communication, appointment management, and the end-of-tenancy process have been noted and are used to review and strengthen our internal practices.
Kind regards,
The Complete Management Team
★★★★★ 1/5
GoogleScam and neglect: Landlord - managed property review: Tenant was over 2 months in arrears and company failed to inform us, we had to chase them to make inquiries. We were charged management fees on DHP until the tenant left. Several months returning possession and terminating our relationship with Complete, the attempted to double charge us management fees for a past period the tenant was in arrears presenting us a statement/bill half a year after we have terminated the tenancy and relationship with their company. It took them 2 months to pay us the final settlement (deposit withheld due to arrears plus holding balance) only to generate a bill asking for duplicated charges over past periods. A red flag for a potential fraud company attempting to skim money beyond its contractual agreements. Recommended to avoid!
Aris · 13 December 2025
Agent replied · 13 April 2026
Dear Aris,
We’re sorry to hear that your experience did not meet expectations. We acknowledge that communication during the arrears period could have been better, and we apologise for this. The legal timelines for serving notices and completing deposit adjudication are set by statutory processes, which we are unable to expedite, but we understand the delays were frustrating.
For clarity, the full deposit was applied toward the arrears, and although a cleaning cost was incurred, we have covered this ourselves. Regarding the management fees shown on the refunded rent statement, these are not applicable charges, and we are currently reviewing this to ensure the account is fully accurate.
We take this matter seriously and are reviewing it internally. If you would like to discuss anything further, we are happy to do so directly.
Kind regards,
The Complete Management Team
★★★★★ 5/5
GoogleShamira couldn’t have done more for us with both moving in and out of our flat - Shamira was brilliant and constantly fed us information, kept us updated and easily contactable when needed
We then dealt with Ben at a different property managed by complete and he was also excellent throughout - he particularly excelled when our property purchase fell through a week before completion and he was able to negotiate quickly and successfully with our landlords to carry on on a rolling contract when we had already handed our notice in
Matt · 13 April 2026
★★★★★ 5/5
GoogleClaudia was absolutely amazing, going the next level to make sure that I was able to get the flat I wanted. Working through the referencing agency was frustrating but Claudia was able to do all of the followups with them for me to get through all the misc hurdles that came up.
Manjot · 22 July 2026
★★★★★ 1/5
GoogleAvoid, avoid, avoid!!! They have the most unprofessional agents you will ever meet, especially Zoe Mcdonald. They do not care about customer service and are very misleading and DISHONEST. Not only are the pictures of the property extremely misleading, the agent will tell you whatever you want to hear to sign you up. Be aware!!
Expect extremely delayed responses to your requests, zero customer service, rude staff, and questionable business practices. If your alternative is to sleep under a bridge, do that!! These guys will lie to you, ghost you when convenient and let you sleep in a dilapidated apartment, and still go home happy.
Mina · 22 August 2025
★★★★★ 5/5
GoogleI have used Complete since 2012 to purchase, manage and finally sell the property in London. Complete managed the property for 13 years and it was a relatively smooth experience despite having a high turnover of property manager at one period of time, but the situation in the last few years has stablized quite a bit. When it came to sell the Property, Reni was very helpful and professional as we managed the long sale process with multiple buyers but eventually the sale completed with the 3rd buyer. Reni was persistent in ensuring the timely completion of the sale of property. Thanks again.
BK · 22 August 2025
★★★★★ 5/5
GoogleAs I have completed my move out, I wanted to take a moment to personally thank Ashleigh Pearson for all of her help and support over the past two years. Her professionalism, quick responses, and willingness to assist with any issues have made my time here truly enjoyable.
I’ve really appreciated her guidance and assistance throughout my tenancy, and it’s been a pleasure working with her. I’m grateful for how smooth everything has been, and I wanted to express my sincere thanks.
Wishing you and the agency all the best, and thanks again for everything!
Noel · 22 August 2025
★★★★★ 5/5
GoogleI deal with Ashleigh Pearson for all matters to do with my tenancy and she is beyond helpful, extremely responsive and an absolute pleasure to deal with. I always feel like I’m bothering Ashleigh when I e-mail but Ashleigh never seems to mind and is always very helpful and that is very much appreciated indeed. Sadly my tenancy is coming to an end and I just hope my new agency contact is as awesome as Ashleigh has been.
William · 22 August 2025
★★★★★ 1/5
GoogleAwful experience. When I moved in my bed was broken and it took them nearly a month to replace it, after chasing them multiple times, they then refused any sort of reimbursement whilst I'd just payed my deposit and a month's rent and wasn't even able to sleep there for most of the first month. That doesn't stop them trying to hold onto some of our deposit because they said we left 'dust'. We moved in to find cobwebs, grime and dirt, We massively improved the cleanliness and they served an eviction notice 4 months into the tenancy (no-fault eviction) and showed zero empathy, just made our lives harder as still they tried to hold onto our deposit, took over 2 months to get it back whilst our lives had been turned upside down by the shock eviction. They look days, sometimes weeks, to reply to emails, I often called again and again to be able to speak to someone. Trying to squeeze money out of 3 young people working in London after being evicted. Hugely stressful experience. Tenants be careful! Take photos and videos of EVERYTHING on your first and last day, they will try and steal money from you no matter how clean you leave it.
Claire · 13 November 2025
Agent replied · 13 April 2026
Dear Claire,
We’re sorry to hear that your experience was not as positive as we would have hoped. The decision to serve notice on the tenancy was made at the landlord’s instruction, under the break clause outlined in your tenancy agreement. We understand this can be disappointing, but we’re obliged to act in line with the landlord’s wishes.
Regarding the deposit, this was processed in accordance with the independent check-out report and agreed deductions for items beyond fair wear and tear. As with all tenancies, any disputes can be raised through the Deposit Protection Service (DPS), which provides a fair, impartial review for both parties.
We appreciate your feedback and will continue to use it to improve communication and support for our residents.
Kind regards,
The Complete Management Team
★★★★★ 1/5
GoogleI was a tenant in a flat managed by Complete Prime Residential for 14 months and I would not recommend anyone to rent using this agency or for any landlords to trust this agency to manage your property. They are extremely unprofessional and …
Siobhan · 15 August 2026
Agent replied · 22 August 2026
Dear Siobhan,
We’re sorry to read that you were unhappy with your experience and appreciate … More
★★★★★ 2/5
GoogleI’ve been renting through Complete Prime Residential Ltd and, unfortunately, my experience has been very disappointing.
It’s been around two months since I first reported an issue with my balcony door, which still hasn’t been fixed. As a result, I’ve been unable to use the balcony at all, despite continuing to pay full rent. I’ve raised multiple maintenance tickets and followed up several times, but there has been no meaningful progress, only that they are waiting for a quote. It seems there is no plan B for them when it comes to maintenace.
Another ongoing issue is that the smoke detectors in the flat were overdue for servicing and began going off without reason. I reported this immediately and asked for it to be treated seriously, but even after a week there has been no action on the replacement. Safety should be top priority everywhere!
Overall, I’ve found Complete Prime Residential Ltd to be slow to respond to essential repairs and safety concerns, and communication has been very poor. Based on my experience, I would advise future tenants to be cautious and ensure that any maintenance issues are properly documented and followed up. I wanted to highlight my experience and hope that raising these concerns won’t negatively affect my deposit at the end of the tenancy.
Mohsen · 22 October 2025
Agent replied · 13 April 2026
Dear Mohsen,
We’re sorry for the inconvenience you’ve experienced and appreciate you bringing this to our attention. In this case, we were awaiting the landlord’s approval before the repair could proceed, which has now been granted. The contractor has been instructed, and the works are being arranged.
We understand how frustrating delays can be and are committed to ensuring the issues are resolved promptly. Your feedback helps us continue improving the service we provide to all our residents.
Kind regards,
The Complete Management Team
★★★★★ 5/5
GoogleOverall great experience. I cant believe how smooth the process was. Reni and the team managed everything for us. they communicated well and helped us through. Having never sold before, we did not know what to do next and Reni made it very easy for us. We were really happy with the short amount of time it took and how Reni negotiated up a low offer. Thank you
Paul · 22 August 2025
★★★★★ 2/5
GoogleHighly variable experience - be VERY CAUTIOUS. Mixture of poor landlord (absentee) and weak / very weak property management. Some good, helpful staff but if you have a major problem (failing drainage, leaks to the downstairs apartment, inability to use any of the kitchen and sometimes the shower) then they engage very poor maintenance firms who even claim there is no problem (despite water falling through the ceiling!)... it took MONTHS to remedy but only one month of rent reduction was agreed. Leaks happened a second time. We asked for rent reduction as no shower to use for a month but it was denied. When tenancy began the kitchen sink was totally blocked and full of waste, the washing machine and dishwasher didn't work, the central heating didn't work and there was dirt under the bed and the window catches broken (that is aside from several other issues including a faulty shower). No compensation was given. In retrospect we shouldn't have accepted the keys but sometimes one has little choice. When then tenancy ended the flat was nearly immaculate but still some deposit was retained e.g. to polish a smudge mark on the shower door and to remedy a tiny mark on a skirting board and a small mark on the already old sofa ... I will give you that the oven wasn't left perfectly but ... in comparison to what we had to put up with when we took the tenancy ... come on! words fail....
Simon · 22 September 2025
Agent replied · 13 April 2026
Dear Simon,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced during the tenancy and understand how frustrating maintenance problems can be. While compensation was provided where possible and the deposit returned in line with the required process, we appreciate that this did not lessen the disruption you faced.
At Complete, we take all feedback seriously and are committed to learning from it to improve how we support tenants and landlords when challenges arise. We wish you the very best for the future.
Kind regards,
The Complete Management Team
★★★★★ 5/5
GoogleSince taking over the Property Management of our London apartment, Thomas Law has been excellent. He is highly efficient, competent and professional.
Sarah · 18 August 2026
★★★★★ 1/5
GoogleBad experience, we have been renting for about 3 & half years from them 1 bed flat in Sutton. They are not a professional agency at all -> ex. Ashleigh Pearson (property manager) was about to view flat, she scheduled visit 3x times and never arrived; no words of apology no phone call, we need to call her and ask if she will be in or not.. total disrespect!!! Upon end of tenancy I need to poke her to schedule inventory check-out -> she was surprised that we leaving even though we gave 2 months notice via email which she acknowledge. Be careful as they are not going to give your deposit back even the flat was sparkling clean with all goods working up to professional standard! I would definitely avoid!!! Please see attach some end of tenancy pics how we left flat ultra clean.
Michal · 22 August 2025
Agent replied · 22 December 2024
Dear Michal,
Thank you for sharing your feedback. We take all reviews seriously and always strive to offer the highest level of service.
We apologise for any inconvenience caused during your tenancy. Regarding the issues raised with the property manager, Ashleigh Pearson, we appreciate your patience. It seems there was some miscommunication in scheduling, and we understand the frustration this caused. We would always aim to provide timely communication, and if there were any cancellations or delays, these should have been communicated well in advance.
Regarding the end of tenancy process, we do acknowledge your notice was received and the check-out was scheduled. The delay in finalising the deposit was due to the landlord's specific requirements, as the property was in the process of being sold. Unfortunately, this led to some back and forth. We understand this can be frustrating, and we appreciate your cooperation in this matter. As part of our standard procedure, when there is a disagreement over the deposit, the matter is taken to an independent adjudicator to ensure fairness.
Again, we thank you for your feedback and hope to ensure that future experiences are more in line with the professional standards we aim for. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Best,
The Complete Management Team
★★★★★ 1/5
GoogleHorrible experience with them while getting your deposit back. It has been nearly 2 months that our tenancy ended with them and still they have not given back my deposit.
Our property manager Jessica has been highly unprofessional just trying to deduct maximum deposit from us. Once we got to an agreement on the cost of deductions, she said that it did not include the labour charges so now you will have to wait further days to get a new quote. What kind of professionalism is this? If you are giving a quote for a repair without mentioning that labour will be extra then it means that it includes all costs.
It seems like that they just want to deduct maximum deposit money so be careful everyone because once you agree to some amount they will come back and say that it is not the correct one and we will add more.
Yumna · 31 May 2023
Agent replied · 30 July 2023
Hello Yumna, we are sorry that you feel this way. We have looked into your situation with Jessica and it seems that your deposit deductions are based on the independent check out report. In this report the particular issues highlighted are common practise to be the tenants liability. The Property Manager has been in communication at all times and also takes instruction from the Landlord on all proposed deductions. If you would like to further discuss this issue, please do not hesitate to contact us directly.
★★★★★ 2/5
GoogleMy experience with Jessica Avalos as an estate agent was extremely disappointing. Her lack of communication and poor service left me feeling unsupported and frustrated. Her responses were consistently last-minute, causing unnecessary stress and uncertainty. Additionally, her overall level of service was subpar, with delays and misunderstandings. I would not recommend Jessica as an estate agent due to her lack of professionalism and accountability.
Due to Jessica's shortcomings, I was left without a flat to move into, causing significant inconvenience and financial strain. As someone who had recently relocated from another country, this was an incredibly stressful situation that could have been avoided with proper communication and diligent service.
Noga · 31 May 2023
Agent replied · 30 July 2023
Hello Noga, we are sorry to hear of your situation. Rest assured we are reviewing the complaint and you will be communicated with directly on a resolution. If there is anything else please don't hesitate to contact us at marketing@complete-ltd.com.
★★★★★ 5/5
GoogleHad a great experience with Complete. Ryan was super helpful the whole two years I rented the flat.
Macarena · 8 August 2026
★★★★★ 5/5
GoogleAshleigh Pearson is a model employee of Complete. She always makes sure my enquiries are responded to promptly, professionally, and with a heart. That makes all the difference when sometimes things aren't clear, especially as I live far away from the UK these days. Totally dependable, she's a real asset - please pay her more and/or promote her!
Stewart · 22 August 2025
★★★★★ 1/5
GoogleWe were robbed.
Rarely I bother posting negative reviews on Google as I find it a waste of my own time and effort, but I do it, because I'm still in pain after being simply scammed by this company.
The service provided was very poor, but nowadays it hard to expect much better anyway, but it's impossible for me to believe all the positive reviews, while there always will be some people happy, it still would be a vast minority, so I will boldly claim that these reviews are fake. I don't have hard evidence for that, but I speculate that if it took them so much time during 3 years, every single time to address any damages at the property and they were very often so unprofessional with any dealings with us, very often impossible to reach; so I'd never could believe, so many real people could have an experience so vastly opposed to ours.
Now back to my point, which is the scam. If you, despite reading this review or because you're reading it too late, decide to go ahead and rent a property from them, please don't use THEIR deposit scheme, as you will voluntarily agree to their future decision and won't have a chance to challenge it. Complete, together with the deposit scheme, took away a huge chunk our deposit, mainly for a gas bill and professional cleaning, though their ridiculous claims for damages (water stain on the sofa) and missing items (a plastic mop at the end of 3 years long tenency), were rejected, even if only to try to pretend not being biased.
So we've been robbed for nearly £500 for a gas bill, that appeared only after we already left a property from some company that we never heard of before, backdating for over a year of tenency. Deposit scheme company, conveniently rejected our refusal to pay, but didn't address the above at all.
Over £300 was stolen for, allegedly, professional cleaning, after the contract didn't specify need for professional cleaning only cleanliness to a standard met at the check in to property. After we spend days cleaning the property to the standard actually higher than when we've first rented it. There was discolorations on the toilet and on the sofa (for which complete tried to charge us twice, once for cleaning and once for damages), which could easily be attributed to natural wear and tear, but the deposit scheme company, again didn't agree and conveniently didn't address how it is not so. We could have paid over £100 for "professional" cleaning with a receipt stating that it's a professional cleaning, but because we did it once before and the cleaning was highly unsatisfactory we decided to clean ourselves to a better standard, which unfortunately wasn't appreciated, neither by the landlord of 26 Emerald House in Croydon, nor by the greedy types from Complete Prime, who knowing their relationship with the deposit scheme, quickly smelled blood and went after it. The receipt for £320 was issued by a cleaning company that Complete admits have a good relationship with and which they even recommended is to use. We actually did try to use their services, but conveniently they said the didn't cover Croydon, despite Complete Prime knowing them so well and recommending them. Clearly they take a part in the scam and one can only wander how many people they scammed. Complete and the landlord, also initially tried to add to their scam, by trying to blame us and claim money for damages to window that were already there when we first moved in, giving up only after we found this evidence, otherwise we'd have to pay.
To sum up, I can publicly say with clean conscience, that vast majority of complete agents have never even heard of a meaning of a word "integrity" or "honesty", same goes for the landlord. It takes me lot of time to write, despite the fact I will never get our money back and that most of complete's future victims either won't read it or read it to late, but it's still, in my powerlessness, only thing I can do and would give me some satisfaction to know that some day at some point, at least one potential client will change their mind upon reading this review.
Krzysztof Chyliński.
Krzysztof · 30 July 2022
Agent replied · 30 July 2023
We are very sorry to hear that you have had this experience and while we can’t provide detailed commentary on all the areas mentioned in your complaint due to confidentiality however kindly see the following which will hopefully provide you with more clarity.
The deposit scheme we use is a Government approved deposit scheme. Deposit protection service protects deposits for tenancies in England and Wales and by law Complete must comply as the deposit needs to be protected by a Government approved scheme. Where there is a dispute between the landlord and tenant this then going to adjudication to decide on the final deductions.
In regard to the Heating and Hot Water charge, it is the tenant’s liability to pay for usage of utilities. However we do accept that there can be delay with billing which is conducted by third party companies who manage the communal supply. These charges are still due, albeit it at a later date sometimes.
We understand that you may not feel that Complete treated you fairly however Complete has done our due diligence in accordance with the law to ensure that all parties involved were treated justly as per the assured shorthold tenancy.
Kindest regards,
Complete
★★★★★ 1/5
GoogleWorse agency I have experienced in my life. They don’t have any co ordination with their staff. Even if you try to contact to the higher level they will not allow you to reach them. So you can be harassed easily by the staff and there is no way to complain against them. Will not recommend anyone specifically for London branch
Farhana · 13 October 2025
Agent replied · 13 April 2026
Dear Fahana,
We are concerned to read your comments and would like to understand more about your experience.
As we’re unable to identify you from the information provided, please contact us at reception@complete-ltd.com with further details so that we can investigate and respond directly.
We take all feedback seriously and remain committed to providing a high standard of service.
Kind regards,
The Complete Management Team
★★★★★ 4/5
GoogleClaudia was helpful and professional
Akorede · 17 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
