Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleJessica needs training on how to deal with people over the phone. she didn't bother to qualify me and her lack on interest put me of using this company and I would avoid them at all cost. if my conversation with Jessica went differently I would of reconsidered my budget. Better agency's out there who will give you the time of day and will love doing business with you. my advice as a sales manger, train staff to win business not lose them.
Ilias · 3 February 2021
Agent replied
Dear Ilias,
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and applicants in most instances.
We are very keen to work with you and if you’re still happy for us to help you find your new home, we can arrange for one of our other lettings consultants to assist you.
Kindest regards,
Complete Prime Residential
★★★★★ 1/5
GoogleTheir employees are consistently rude and unhelpful. They rarely provide solutions to problems, and when questions are asked, they seem completely unwilling to assist. Even when you send emails or report issues through their website, you don’t receive a response for months. When calling for faster resolution, you're met with unprofessional behavior and rude responses, yet the problems remain unresolved.
Lavin · 22 August 2025
Agent replied · 9 December 2024
Good day Lavin,
Thank you for sharing your feedback. We take all comments seriously and remain committed to providing professional and efficient service to all tenants.
I understand you recently raised concerns regarding your hot water and heating bills and the absence of meter readings on the inventory report. Our team has been working to address these matters and provide clarity.
If there are any outstanding issues or if you feel any aspect of your query remains unresolved, we encourage you to contact us directly. We are here to assist and ensure matters are addressed promptly.
We value your feedback as it helps us improve, and we are happy to discuss this further should you wish.
Best regards,
The Complete Management Team
★★★★★ 4/5
GoogleEditing a very negative review i left in 2016.
After few years of very poor service and management of our flat (we're tenants), since some time we have the pleasure to have Sky Mansfield as our property manager, and I must say she's been very helpful and efficient in any issues we had since she arrived.
My first few years dealing with Complete were definitely a 1 star review, but now I'm happy to change to a good 4 start only thanks to Sky and how helpful she's been in many occasions.
Maurizio · 20 June 2020
Agent replied · 19 June 2024
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. We take all possible steps to ensure our tenant queries are resolved as quickly as possible. Whilst we only manage particular flats rather than communal areas themselves, we continue to liaise with developers and block managers in order for us to be able to resolve these issues.
We are very keen to work with you to appease your concerns, and a member of our team will contact you to try and resolve the outstanding issues shortly.
★★★★★ 1/5
GoogleThe worst experience in my life with any agency or any institution.
Many problems before I moved in. Problem from my side always was the most important and one thing which they repeated was that I will loose flat if i do not something...When I was needed them to do something quickly... no, never.
However we finally moved in. Thank for that. But it's almost two weeks after and none of any issued was fixed this time. Main door are opened by fob key. It's HORRIBLE for two people to live with one key!!! still nothing. I have to deal with this alone. There is main procedure for fob for this building which they dont know... I don't have a water in the shower from two weeks. Nothing happened!!!! I beggin them that water is important and the fob...nothing. Since I moved in they dont care. They really dont care about tenant.
I was thinking that agency will be secure and safe solution. That I could trust them more that private person. Now I have completely different opinion.
Monika
Monika · 28 July 2019
Agent replied
Dear Monika,
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. Although these issues appear beyond our control, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 5/5
GoogleAt Neat Solutions LTD, we work really closely with partner Complete Prime Residential, and we have had the pleasure of collaborating with Angela and team for a long time. It has been an outstanding experience, and we cannot speak highly enough about their professionalism and efficiency.
They consistently exhibit excellent communication and organization skills. Their responsiveness to maintenance requests and attention to detail have significantly contributed to the smooth operation of our collaborative projects. It's evident that they prioritize the well-being of the residents and the overall upkeep of the properties under their management.
Highly recommended.
Tineka · 24 January 2024
★★★★★ 1/5
GoogleI was hoping to give less than a star but no option. I had the misfortune of getting in touch with this managing property for an apartment in Stevenage. In order to get the apartment I had managed to offer them more then the asking price. This property had been under some construction but no mention of what kind of hell I was gonna go through in the next few months. Moved in and dishwasher broken, ceiling started to leak in the 3rd week and had to call the manager to arrange for proper clean as piss stains on the mattress with complete unprofessional clean. After a month then construction company put covering on the outside of windows and view was lost,after 2 more weeks they told us that steel panels need to be put into every room. So complete boxed in situation with no windows. You would expect the letting agency to have the decency to tell you this before getting the contract. They hardly had the decency to inform after 2 months what works would be doing by the construction company. This had completely impacted my life and peace. Tried to get in touch with the manager on daily basis but always in meetings. Wrote multiple emails but no response of compensation. I have had previous experiences with letting agency but this is some different sort of unprofessional and racketeering. In my desperation to get their attention I have withhold paying the rent now and resorted to writing a review here. Given these companies run on marketing rather than customer help I will keep an updated thread here so I can let some people keep safe and far away from doing any sort of business with this absolute garbage of a company. Will share names in my next update.
Moin · 2 November 2024
Agent replied · 9 November 2024
Dear Moin,
Thank you very much for sharing your feedback. We genuinely apologise for your experience and want to assure you that we take your concerns seriously.
We understand how frustrating it can be to face ongoing issues since your move-in, and we regret any inconvenience this has caused you. While we aim for transparency and clear communication, it appears we fell short in this instance. Please know that we did inform you of the ongoing construction efforts before your tenancy began, including the presence of scaffolding and the planned installations.
In relation to the specific issues you have encountered, we are truly sorry for the inconvenience caused by the broken dishwasher and the leak from the flat above. We arranged for repairs as promptly as possible, and we appreciate your patience as we worked with the contractors and the leaseholder.
Your well-being is of utmost importance to us. We recognise your health concerns and have arranged for a dehumidifier to be installed in your flat to improve air quality during this transitional period. We will keep you updated on any developments, including our discussions with the landlord regarding a potential rent reduction due to the ongoing construction.
We sincerely value your comfort and satisfaction and are committed to resolving these issues promptly. Please do not hesitate to reach out directly if you have any further questions or require assistance.
Thank you for your understanding, and we will continue to keep you informed as we move forward.
Best regards,
The Complete Management Team
★★★★★ 5/5
GoogleHuge shoutout to Reni Rupprecht and Jordache Laryea! Their professionalism, patience, and dedication made all the difference in helping me secure a new tenant, even in a tough market. Grateful for their hard work and commitment!
Chris · 22 August 2025
★★★★★ 1/5
GoogleTERRIBLE service. I DO NOT RECCOMMEND. Extremely unprofessional behaviour. Expect a very painful tenancy with nothing ever being fixed or even more painful end of your tenancy when they will try to take a large chunk of your deposit. The employees at Complete simply do not care about their tenants. Your first red flag will be that you will never even get the phone number of the agent or property manager you are working with, but you constantly have to call their reception. They simply do not want to be bothered.
K · 22 August 2024
Agent replied · 24 August 2024
Dear K Do,
Thank you for taking the time to share your feedback. We're sorry to hear about your negative experience and that our service did not meet your expectations. All deposits taken are registered and paid into an appropriate deposit scheme which is legislated by the UK government. This scheme ensures tenants have peace of mind that their deposit release is handled fairly if you feel this has not been the case with yours, please reach out to us directly so we can review the situation in detail and resolve any discrepancies. We apologise for any frustration our communication structure may have caused. Please note that all property managers can be directly reached through the phone numbers provided in the signatures of their emails.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your trust in Complete.
Kind regards,
The Complete Team
★★★★★ 5/5
GoogleAshleigh was always very helpful the last couple of years during our time renting a property through Complete. Always very responsive and helpful with every issue we had. Supportive and acting fast.
Dóra · 22 August 2025
★★★★★ 5/5
GoogleVery professional service and guided me through the sales process which went smoother than I had expected. Good support from the team during my ownership. Thanks Reni and team for the help.
Chris · 22 August 2025
★★★★★ 5/5
GoogleComplete has been my Property Management company for almost 10 years now and I have found their services to be excellent!
I currently work with Jordache Larry’s and Mardoche Garcia - and both have been very responsive, proactive and overall excellent with the support that I receive. Whether it is finding a new tenant on the expiry of the previous contact or any niggling issues with the apartment itself - I have had only good things to say about them and the support they’ve offered..!
Anand · 22 August 2025
★★★★★ 5/5
GoogleI have been very happy with Complete Ltd throughout my tenancy, from moving in to moving out. Their team is professional, friendly, and reliable, with clear processes and great communication.
When I moved in, Reni Rupprecht helped me with my tenancy application. She guided me through the process from start to finish and addressed a request I had, following up with the landlord to ensure everything was handled. Thomas Wade, my property manager at the time, was quick and efficient in addressing any issues during the tenancy.
More recently, Ashleigh Pearson took over as my property manager. She was consistently available and helpful, ensuring everything ran smoothly during the rest of my tenancy. The move-out process was straightforward and efficient thanks to her professionalism and attention to detail.
Complete Ltd operates with discipline and integrity, and I have found them to be trustworthy throughout. I would recommend them to anyone looking for a well-organised and supportive estate agent.
Em · 22 August 2025
★★★★★ 1/5
GoogleVery bad as a company i never seen in UK since i birth the company like that and agent like you do. Agent are too Rude never asnwer polite, never on time for anything
No recomended this dont rent or buy any property guys
Ermir · 22 August 2025
Agent replied · 13 April 2026
We’re very sorry to read your comments and want to better understand the issues you’ve raised. At the moment, we’re unable to find any record of your details or interaction with our team, which makes it difficult for us to investigate properly.
If you could get in touch with us directly at reception@complete-ltd.com and share a little more information (such as the property address or the agent you spoke with), we’d really appreciate the chance to look into this further.
We take all feedback seriously and would like the opportunity to address your concerns.
Kind regards,
The Complete Team
★★★★★ 1/5
GoogleAvoid at all costs. They constantly came up with excuses to try and charge us more than we were supposed to pay. The property manager changed almost every week, and communication was a complete mess. Do yourself a favor and avoid! You're welcome
Elena · 22 August 2025
Agent replied · 22 October 2024
Dear Elena,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations.
There was a brief delay in processing the deposit release while we awaited final confirmation from the landlord, but as soon as that was resolved, the deposit was returned within a month of your move-out. We also reviewed and adjusted any deductions based on the evidence provided.
We appreciate your patience throughout and regret any inconvenience caused.
Kind regards,
The Complete Team
★★★★★ 4/5
GoogleAshleigh has been very responsive and helpful throughout the time I have been with Complete. She is very competent and it was a pleasure working with her.
Soraya · 22 August 2025
★★★★★ 5/5
GoogleMany thanks to Safiyya El-Moumane for helping me with a reference process. It was an urgent matter and she helped me get it sort it straight away.
Cristiana · 22 August 2025
★★★★★ 5/5
GoogleEdit 10/12/22 to add: our Property Manager, Ashleigh Pearson was excellent. Always responsive to emails and working with us to rectify any issues promptly. Ashleigh is a gem of a property manager and we really appreciated her support and professionalism.
Original post: My partner and I have had a good experience with our letting agent, Jessica Avalos. Jessica was responsive to our emails, and was able to answer all our questions during the inspection.
Jessica also quickly resolved a last minute issue (caused by the landlord, not Complete) so we could move in as planned. Thanks Jessica for all your assistance.
Lisa · 1 January 2023
★★★★★ 5/5
GoogleJodie has been an excellent property manager. While we've only been dealing with her for about a year now, she has been super responsive and efficient. We now know that when we bring an issue to her attention, she will be on top of it, even if it takes some time. That wasn't always the case with our property manager, but we have been very happy with the way Jodie is handling our rental.
Eissa · 31 May 2023
★★★★★ 5/5
GoogleReally pleased with Complete Prime Residential. They have so far demonstrated that the customer service and care is at the forefront of their business.
Letting Agent Zoe was amazing from the very start, scheduling my viewing, showing the property, supporting referencing process and answering all my questions promptly. I was really comfortable through the whole process as Zoe reassured that all offers will be submitted to the landlord at the same time to provide a fair service to all potential tenants. This was really refreshing to see in this, currently very high property demand period. Thank you Zoe!
I had a property manager Molly allocated in advance and she has been great with communicating all the necessary information, inventory report and offering help where needed. Thank you Molly!
Helena · 2 November 2022
★★★★★ 5/5
GoogleWe're super happy with our new place! Our sales and letting agent, Zoe was really friendly, efficient and was an excellent communicator. She even gave us priceless advice about our new neighbourhood and properties in general Our Property Manager, Ashleigh is awesome too. She has been attentive and really helpful with organising all of the maintenance repairs for the flat. She’s is always friendly and responsive. We’ve had no problems during the process of getting our new flat! Would definetely recommend using Complete as an agent.
Cagney · 3 October 2022
★★★★★ 5/5
GoogleComplete Prime Residential has been by far the best renting company I have ever dealt with in London. Their responsiveness was fantastic, they fixed most of the issues in our place within 1 or 2 days maximum, and they have always been willing to help and understand our tenants needs. Jessica was our Property Manager and she did a terrific job, always present and always available to answer our questions. At the end of the tenancy she even helped to negotiate the best possible deal with the final deposit payment, the only reason we left after 2 years of staying in a incredible apartment near London Bridge was because we decided to buy house. Very high recommended agency, you will never go wrong with them!
Stefano · 3 October 2022
★★★★★ 5/5
GoogleHad a really good experience with Katie and Ben from complete sorting out our tenancy.
Ben was very helpful and nothing was too much trouble. He sorted us a viewing last minute and also sorted out cleaners and mattress delivery at short notice.
Ben has been very professional with quick and effective communication. Ben was able to process our referencing as urgent to allow us to move in quickly on our preferred move in date at short notice. Ben is a credit to the team. Thank you for everything.
Would definitely recommend Complete to other tenants.
Letitia and Tom
Letitia · 3 September 2022
★★★★★ 5/5
GoogleComplete has been managing a number of properties for me in London for over 10 years. A key requirement for me is that the properties are managed together, with one manager, and Complete provides this. I have generally been impressed with all my property managers, and Ashleigh Pearson, who has recently taken over has been very professional and helpful. The lettings team including Zoe, have also been very helpful.
Steven · 22 August 2025
★★★★★ 1/5
GoogleVery unprofessional agency, horrible ,,management team"(Ashleigh Pearson). Poor contact, dismissive approach, be aware that at the end of your tenancy they will want to take advantage of you so go strightaway via deposit protection scheme!
Anna · 22 August 2025
Agent replied · 22 December 2024
Dear Anna,
We sincerely apologise for any unprofessional service you may have experienced. Please rest assured that we take your complaint seriously and have conducted an internal investigation. If we have not already done so, a member of our team will be reaching out to you directly to address these issues.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
The Complete Management Team
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