Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely Appalling. No one was there to let me in on the very first day. The lady said she had other business to attend so I had to collect a key from someone else. Later on I discover that she hasnt even left me the full key set and had to buy my another fob card independently from the concierge of the building. Moreover, the flat I moved in is full of faults from AC, Oven, heater, cooler, electricity.. everything is more less in a fault condition and have been following up with my point of contact at the agency for 1 month!!!! And STILL haven't been bestowed with a proper reply. Shameless, and completely disgusting support. I think my next call to action now is to go directly to the landlord or raise a claim against these guys as they have been utterly unprofessional.NegativeResponsiveness, Quality, Professionalism, Value
Abdullah · 23 October 2020
Agent replied
Dear Abdullah,
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. It appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. Although we are unable to go into detail regarding the issues highlighted above, please be assured that your property manager is liaising with your landlord to resolve these issues as soon as possible. A member of our Property Management Team will contact you shortly to discuss your complaint.
Kindest regards,
Complete
★★★★★ 5/5
GoogleHaving used services of Complete for many years and when you come across an outstanding Property manager it’s a must to write a review. Ashleigh Pearson is highly efficient, diligent individual with high work ethic, she is an excellent communicator and is an absolute pleasure to work with.
Ada · 2 March 2023
★★★★★ 5/5
GoogleI'd like to thank George for his help and support as our property manager.! Our experience with Complete was below par until George came on board. He was knowledgeable, attentive and always kept us in the loop - his colleagues should take a leaf out of his book. I would only recommend this company if you are lucky enough to have George as your property manager.
Daniel · 29 January 2020
★★★★★ 1/5
GoogleMe and my wifes properties are with complete ... these guys are a COMPLETE waste of time, they know nothing about the property market they do not answer phones at all.. the head of property managment joana is incompitent to do her job i will be taking my properties elsewhere to be managed properly! They make a mess then do not take responsibility ... real scam artists also other landlords please read your contracts they seem to think its ok to take a commision of maintenance! None of the property managers have any expierience ... think wise pay the same and just go to foxtons or savills! I cannot wait to move all of my properties to foxtons!
GARM · 21 August 2020
Agent replied
Dear GARM Szn,
Upon further investigation into your complaint, we have been unable to locate your details and associated details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike.
Kindest regards,
Complete
★★★★★ 5/5
Google-- update --
Over a year now and all my interactions with Joana my property manager have been great!
--
I had a great experience with Complete. Reni was super helpful and the the entire application process was online and easy to use.
Joana my property manager was very responsive to issues with the flat and she works swiftly to solved them.
Great job!
Raz · 30 July 2020
★★★★★ 5/5
GoogleI would to thank Jody Micallef, who's our property manager, for all her help and support. She has been very responsive, not only when we require support, but also reminding us of any developments/updates regarding the property (e.g. security) and other things such our tenancy that is due to end. She sorted the renewal so quickly and kept us up-to-date throughout. Many thanks from GL
GL · 8 February 2020
★★★★★ 5/5
GoogleI would like to thank Alina for her attention to detail, fast response and help during my tenancy. I have a lovely flat that doesn't cause problems, but in the small things that have arisen, she has been so helpful and responsive regarding any maintenance issues and is willing to resolve the issues immediately. Im glad she is my point of contact, wouldn't want anyone else!
Nicole · 4 September 2019
★★★★★ 3/5
GoogleAlthough all issues do seem to get resolved, there is a lag between issues being reported and maintenance being carried out. Afsara Malik is fairly quick to respond to most emails however I have had to chase her a few times regarding an issue with our windows or reimbursement promised by complete resulting in us waiting for over a month for a resolution in some instances.
Cissy · 28 July 2019
★★★★★ 1/5
GoogleThe worst agent i have ever seen and contact is Safiyya
Ensuela · 13 August 2025
Agent replied · 13 April 2026
Dear Ensuela,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would like to understand more about the situation you've described.
Unfortunately, we are unable to locate your name or details in our records, and our team member Safiyya is unaware of any interaction that may relate to your review. At Complete, we take client satisfaction seriously and are committed to resolving any concerns where possible.
Please could you contact us directly at reception@complete-ltd.com with more information so we can look into this further?
Kind regards,
The Complete Team
★★★★★ 4/5
GoogleAshleigh Pearson has been my dedicated property manager for less than 6 months, however she is always proactive and updating me. She is a credit to the company and have always found her helpful with all my issues with my flat.PositiveResponsiveness, Professionalism
Irfan · 20 June 2023
★★★★★ 1/5
GooglePlease stay away, this the worst company they just need the money ..very poor customer service. 2 guys entering the property without even getting my permission and the lettings team did not even get my approval for doing this. just came in with there own keys which was really shocking. me and my wife were asleep and it was so frightening. LIED ABOUT THE COUNCIL TAX BAND, CAR PARKING, ON GOING BUILDING WORK.
Nahida hussian, Emma Konstantinou they will always have an answer for everything but not fix the problem at your property. you will get update with new property managers for your property often so far its the 3rd. please be aware the croydon property emerald house, has poor insulation and it is extremely cold, you will end up using your heater 24/7 which is going to cost you more than the EPC rating and the point is it doesn't stay warm even if you use the heater. . STAY AWAY FROM THE WORST COMPANY. HIDDEN CHARGES. NO DIGNITY.
Show · 16 September 2019
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings and tenanting process.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 1/5
GoogleUpdate: 2 months ago since I posted this review, got 1 e-mail and they promised to take action. And ofcourse....that was the last thing we heared, nothing happened again......
NEVER rent a place via this agency! They don’t do any maintenance or repairs. They don’t even respond to your emails 😞after 5 months in our flat they haven’t repaired a single thing (they just came by and acknowledged that we were right and that it needed to be repaired). We pay them a high rent but get nothing in return. VERY disappointing service!
Heidi · 31 July 2019
Agent replied
Dear Heidi,
We are very sorry to hear that you have had a negative experience.
At Complete, we pride ourselves on exceptional service standards and we have a wealth of happy tenants and landlords as a result.
We are very keen to work with you to resolve your issue, so a member of our Senior team will contact you directly to see how we can help.
★★★★★ 1/5
GoogleThe worst property manager i've ever had. I was a tenant at one of their managed flats and their management and communications with the landlord was abysmal.
1. I didn't have hot water in the flat for over a month, I had to chase with so many emails.
2. The flat was not cleaned before I moved in, broken light fixtures, broken drain, dirty walls and floors
3. They only provided me 1 set of keys cut for a 2 bedroom flat and forced me to pay to have another set cut
4. At the initial inventory they didn't realize there was mildew and mold behind one of the bookcases in the living room, I alerted it to them when I first moved in by sending a picture via email. A year later when I moved out they blamed me for it and are attempting to take some of my deposit because of it
5. The lanlord provided cheap and deplorable chairs for the living room. I complained to the property manager that these chairs were not good condition and a contractor came to see them and said they were not quality chairs - yet at checkout when I was moving out they are claiming I damaged the chairs.
Overall a poor experience from the property manager and the lanlord as their communication is horrible.
Hubert · 28 July 2019
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. It appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
★★★★★ 1/5
GoogleRenters look elsewhere! Complete seem to operate an anti customer service policy for anyone renting property through them. Don't be fooled by the glossy interior designed to get you to sign the tenancy agreement. When you move in you'll realise the build quality will be sub standard and Complete will not actively help you when things inevitably break or stop working. Their policy seeks to benefit only the developers and their landlords whom they have sold the property to and guaranteed high yields their investments. If you're a landlord these guys are no doubt a great option because they will never contact you or hold you accountable for any work or issue with the property. If you are thinking of renting a property with Complete I cannot stress how important it is that you look elsewhere. Unless you enjoy being treated like scum that is. Complete Prime are bad news and I hope that this review will help you with your decision to choose the right rental property with a different agency.
Oliver · 28 July 2019
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 1/5
GoogleBeware ! Worst Letting Agency!! poor service, never reply back on time or call back. They even don't pay deposit back after even 10 times follow up. Let me explain in details.
I was tenant at Nova house slough property managed this agency (Property Manager - Rebecca Snow). I've checked out on 23 Dec 2016 and even till today they have not paid back deposit . I've called them 10 times , Every time reception will note down details, will assure call back from Property Manager. She never calls back or sends email communication. Be aware!! They are good till agreement done then worst.
Arjun · 28 July 2019
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 1/5
GoogleWorst kind of letting agents we've dealt with. So incompetent and irresponsible. We've been living in a cold flat from past 3 months and the agency is just sitting on this issue. Instead of getting it resolved they told us there are no issues with the heating. We were informed of the wrong council tax band at the time of signing the contract. The property manager is unapproachable that every time we send her an email, we have to give a call to her to let her know that there is an email from us, sitting in her inbox waiting for her response. She never has any concrete reply for any of the issues that have been reported so far. We're throwing our hard earned money at the higher electricity bills and ludicrously high council tax bill because of Complete's unprofessional behaviour and inadequate knowledge.
Pooja · 28 July 2019
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 1/5
GoogleComplete is very focused on it’s target (making money). The process of viewing, negotiation and signing is very efficient but after that they don’t care. The don’t seem to know the word maintainable and the poor Chinese owners who probably don’t even realise their property is rapidly devaluating as small repairs don’t get fixed and turn into big repairs. After 6 months the key maintainance they found during their own inspection has not even been fixed. Don’t rent from them and certainly don’t let them let your property!!
Joost · 28 July 2019
Agent replied
Deat Joost,
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our clients and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this. We're not able to identify you, so please do call the office and we will do our best to resolve these issues promptly.
★★★★★ 1/5
GoogleComplete... Sham. Our 2 years with them ended with a bill for getting a reference from them at £30 per Tennant (even though the landlord chose to sell the property and gave us notice), a couple of maintenance visits without our permission to access to the building, and generally made to feel like we nothing more than a cash cow rather than people. Deposit chasing lasted months until we were met with a redecorating bill for wear and tear. It doesn't have to be like this.
Ben · 28 July 2019
Agent replied
Dear Ben,
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this. Please do call the office and we will do our best to resolve these issues promptly.
★★★★★ 1/5
GoogleVery bad service from Viktoria Kostolna. Messaged multiple times to sort a problem as a previous tenant when incorrectly charged £150+. Refuses to reply to emails, when i call office to speak to her she gets colleagues to say she is busy or says she will ring back but doesnt. Not sympathetic at all and no genuine care for tenants/ex tenants. Totally unprofessional.
Dan · 2 December 2022
Agent replied · 30 July 2023
Hello Dan, we are sorry to hear that you are dissatisfied with the service. Looking into your case, we understand that there has been a dispute due to rental arrears causing a delay in payment resolution. Rest assured the situation is being handled in accordance with protocol. Do feel free to contact us with further feedback as we take complaints very seriously.
★★★★★ 1/5
GooglePlease stay away, this the worst company they just need the money ..very poor customer service. 2 guys entering the property without even getting my permission and the lettings team did not even get my approval for doing this. just came in with there own keys which was really shocking. me and my wife were asleep and it was so frightening. LIED ABOUT THE COUNCIL TAX BAND, CAR PARKING, ON GOING BUILDING WORK.
Nahida hussian, Emma Konstantinou they will always have an answer for everything but not fix the problem at your property. you will get update with new property managers for your property often so far its the 3rd. please be aware the croydon property emerald house, has poor insulation and it is extremely cold, you will end up using your heater 24/7 which is going to cost you more than the EPC rating and the point is it doesn't stay warm even if you use the heater. . STAY AWAY FROM THE WORST COMPANY. HIDDEN CHARGES. NO DIGNITY.
Show · 5 June 2019
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings and tenanting process.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 1/5
Google2 Years with the agent, everytime there's an issue with my apartment, they take so long to fix it. Fire alarms were non-functional for several days (which is highly dangerous) and worst case so far is 2 weeks still waiting for a faulty lift to be fixed...Lastly, it feels like each week someone is Out-of-office so the response time has been very slow as well
Andhika · 30 July 2022
Agent replied · 30 July 2023
Dear Andhika
We are very sorry to hear that you have had this experience. However, the issues you have listed as faulty are beyond our control, in this instance all we can do is apologise on behalf of the building management services of your development for your inconvenience. Complete only manages maintenance issues experienced inside your apartment and not the communal areas of the building. You will need to contact your building manager as we do not service nor do we control the repair of fire alarms and/ or lifts.
We are very keen to work with you to resolve this, please do call the office for further advice.
Kindest regards,
Complete
★★★★★ 5/5
GoogleMy experience with Complete in the UK has been very positive. Ryan Coucill has been my property manager in Manchester for close to two years and he has been consistently professional, efficient and proactive. Being in a different timezone, it is all the more important to have a great property manager and Ryan has done a superb job - would highly recommend!
Angela · 28 July 2019
★★★★★ 1/5
GoogleRenters look elsewhere! Complete seem to operate an anti customer service policy for anyone renting property through them. Don't be fooled by the glossy interior designed to get you to sign the tenancy agreement. When you move in you'll realise the build quality will be sub standard and Complete will not actively help you when things inevitably break or stop working. Their policy seeks to benefit only the developers and their landlords whom they have sold the property to and guaranteed high yields their investments. If you're a landlord these guys are no doubt a great option because they will never contact you or hold you accountable for any work or issue with the property. If you are thinking of renting a property with Complete I cannot stress how important it is that you look elsewhere. Unless you enjoy being treated like scum that is. Complete Prime are bad news and I hope that this review will help you with your decision to choose the right rental property with a different agency.
Oz · 31 July 2017
Agent replied · 30 July 2023
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
★★★★★ 1/5
GoogleDo look for a different letting agent for a similar type of property as Complete Prime Residential has the worst customer service we ever had to deal with.
They care about you until you sign the agreement and pay the money and that's it, you get to chase them after when you need anything. Failings start from inability to spell names etc on the tenancy agreements several times in a row and ends of you having to do their job of getting an extra key/fob when they ignore the number of tenants on agreement, chasing after inventory reports and your own deposit. Oh, and also correcting their mistakes where they forget the fees you already paid and try to charge you again.
Good luck in getting anything fixed at the apartment when needed.
So my advice is to stay away from them and find another letting agent.
Lina · 31 July 2017
Agent replied
We are very sorry to hear that you have had this experience.
At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
Complete.
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