Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI give property manager Adam Carter 5 stars for his outstanding customer service. Our initial experience with complete was off to a rocky start having dealt with the initial agent with not having the property ready however once we were past onto Adam we had a much better experience dealing with complete. Adam is always a pleasure to deal with and no task seems to out of his reach to handle. We are so pleased to have Adam as our property manager and we look forward to building a strong relationship with him.
Anne · 8 July 2016
★★★★★ 5/5
GoogleI give property manager Adam Carter 5 stars for his outstanding customer service. Our initial experience with complete was off to a rocky start having dealt with the initial agent with not having the property ready however once we were past onto Adam we had a much better experience dealing with complete. Adam is always a pleasure to deal with and no task seems to out of his reach to handle. We are so pleased to have Adam as our property manager and we look forward to building a strong relationship with him.
Melissa · 1 July 2016
★★★★★ 5/5
GoogleAngela and the team at Complete did a fantastic job looking after us since we moved in 9 months ago.
Replies were always prompt and any issue was rapidly addressed and resolved.
As a tenant, I'd be happy to have Complete as a managing agent in the future.
Luca · 1 November 2023
★★★★★ 1/5
GoogleAbysmal service. Shocked by the conduct by the employees from the director to the lettings-agent. They are known to entrap you by misinforming you about details in the property when viewing and leave you without any choice when you sign. Lies, deceit and unresponsiveness when convenient. Be aware please!
Mariana · 22 August 2024
Agent replied · 19 June 2024
Good day Mariana,
We deeply regret to hear about your negative experience. Ensuring transparency and responsiveness are paramount to us. We have looked into your issue and understand that our team has maintained communication with you throughout your journey with us. We apologise for any inconvenience caused and are committed to addressing any outstanding issues and improving our services based on your feedback.
The Complete Team
★★★★★ 5/5
GoogleBen Pearson was a great property manager during our ~18m tenancy. He attended to our requests as soon as possible and made sure any issues we had were fixed in a timely manner.
Nicolas · 22 August 2024
★★★★★ 5/5
GoogleAshleigh, who was our property manager has been on hand to assist with our queries during our tenancy and has dealt with these promptly and effectively, always keeping us updated throughout. Our end of tenancy checkout was simple and the speedy return of our deposit was rounded off our experience with Complete nicely. Many thanks Ashleigh. Jack
Jack · 31 January 2023
★★★★★ 1/5
GoogleI was promised the property will be professionally cleaned prior to moving in. It was not done so. It’s been a week and the cleaner has still not yet been scheduled in. Kitchen cabinets are hanging loose and shower/sink not functional. No sense of urgency being actioned. The letting agents do not speak with respect. A lot of room for improvement. Very disappointing
Zeta · 1 November 2023
Agent replied · 31 December 2023
Hello Zeta,
Thank you for bringing your concerns to our attention and allowing us the opportunity to address them.
Regarding the cleanliness of the unit before your move-in, it appears that the image you shared shows an area behind the kickboard in the kitchen. This part is designed to be attached to the kitchen cabinet's wall, and it is not a surface cleaned during our standard cleaning procedures. However, we do take your concern seriously and are committed to addressing it. Your demands have been reviewed and accepted by the landlord. We have scheduled the necessary work with a contractor to resolve these issues.
We appreciate your patience and understanding as we work to clean and fix the issue. If you have any more questions or need further assistance, please do not hesitate to contact us. Your comfort and satisfaction as our tenant are important to us.
Sincerely,
The Complete Team
★★★★★ 1/5
GoogleI had the worst experience. I was with them for 2 years and I had multiple property managers & all had poor communication. I spent an entire year with my apartments ceiling caving in, with no efforts to help us. & when it came to moving out …
Nusaibah · 22 August 2024
Agent replied · 24 March 2024
Dear Nusaibah,
Thank you for sharing your concerns, and we are sorry to hear about your … More
★★★★★ 5/5
GoogleMy experience with Complete has been great and they have made the process of signing up to a new lease and exiting extremely easy.
I must give special thanks to Mai Webster who has been amazing throughout the process, from answering all of my queries with grace and efficiency, arranging an early mutual break of our lease to releasing our deposit without any issues - a very rare occurrence in residential lettings.
Max · 30 July 2020
★★★★★ 5/5
GoogleAshleigh is amazing!!!!!
Cameron · 22 August 2025
★★★★★ 1/5
GoogleTERRIBLE! Firstly, they put us through the worst service, never provided a 100% furnished property even though we paid for it. Numerous problems out of which some were never fixed and some were half done only after repetative phone calls and mails. After all this, they're still holding on to the deposit since over a month of moving out even though we've come to an agreement that only the dining table needs a replacement. So many calls and mails left unattended about the same. First, they tried to deduct money of our deposit total, then the property manager was on annual leave, then they said she left, while the new one doesn't even respond to mails and gives excuses on calls, one of which is "the landlord is not replying to us". Now, having to take this up legally if they're still not going to get back, so annoying. Save yourself the trouble else you're going to spend your entire time just chasing them and being highly frustrated from not getting any response.NegativeResponsiveness, Quality, Professionalism, Value
Nikita · 10 December 2021
Agent replied
Hi Nikita,
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this, please do contact our office to discuss this further.
Kindest regards,
Complete
★★★★★ 5/5
GoogleJordache was very helpful throughout the whole process.
Dan · 31 May 2025
★★★★★ 1/5
GoogleAs other individuals have said, I would give 0 stars if possible. Complete is an incredibly unprofessional agency. Their response time is unacceptably long, you have to chase them numerous times to get a response, they are uncooperative, unwilling to help, and make promises they do not deliver against (e.g. one year down the line they have still not repaired things in the property that were broken when moving in). As we are now moving out, they have to no surprise detracted a significant amount from our deposit without responding with an outline as to why. I cannot encourage you enough to choose another agency to work with and rent through. It's been an incredibly disappointing experience and has made our stay all but pleasant and smooth.NegativeResponsiveness, Quality, Professionalism, Value
Klara · 25 August 2021
Agent replied
Hi Klara
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control.
We are very keen to work with you to resolve this, please do contact our office to discuss this further.
Kindest regards,
Complete
★★★★★ 1/5
GoogleDisgusting customer service. I have just tried to book a viewing with a lady and she was obnoxious, unhelpful and very rude. I was explaining that we were unable to travel down at the time she wanted because we live over 3 hours away and we have to arrange with work. I asked if we could view in the next couple of days or a virtual viewing. Her response was arrogant and rude and she basically said no because we couldn't make her timings. She hung up. Safe to say we will not be putting our trust in this company. Terrible attitude from this lady who clearly should not be working with customers.NegativeResponsiveness, Quality, Professionalism, Value
Lisa · 25 August 2021
Agent replied
Hello Lisa,
Thank you for your feedback, all of our phone calls are recorded in order to review our employees to ensure the best customer service has been provided. Based on your feedback we have since reviewed the call and there is no evidence of what you have described above and we believe that our Letting’s Consultant attempted to provide you with various options to view the property as well as explained the process by which we work. Since then Complete has also ensured that the Letting’s Consultant has further contacted you to rectify the miscommunication and we believe we have now satisfied your complaint.
Complete
★★★★★ 5/5
GoogleExcellent client services from Andrew J; since being appointed as our letting agent last year, he has taken every effort to resolve any problems quickly and efficiently. Thank you!
Morgan · 13 February 2026
★★★★★ 5/5
GoogleA professional real estate company. I have been dealing with Complete Limited for more than three years , so far happy for the level of service I received. Zayna Mirza is the agent who is looking after my unit , she is a professional, cooperative and responsive to all of my questions and inquiries! Complete Limited is the right choice to manage your assets!PositiveProfessionalism
Ali · 20 June 2021
★★★★★ 5/5
GoogleWorking with Emmelene is always pleasure. She is professional and caring property manager. Recently I had couple of issues in my flat, and I can relay on her, she put lots of effort to solve our problems quickly.
I had ongoing problem with pigeons on balcony and now we will have installed spikes. Thank you Emmelene
Monika · 30 July 2022
★★★★★ 5/5
GoogleWe would like to recommend Jody Micallef as a fantastic agent to deal with at Complete. She is courteous and helpful and always takes the time to respond to issues as they arise, keeping us updated regularly on all matters including the changing requirements surrounding the recent COVID-19 virus pandemic. She is very professional in her job and we are thankful to have her as our agent
Ann · 30 July 2020
★★★★★ 5/5
GoogleWe would like to recommend Jody Micallef as a fantastic agent to deal with at Complete. She is courteous and helpful and always takes the time to respond to issues as they arise, keeping us updated regularly on all matters including the changing requirements surrounding the recent COVID-19 virus pandemic. She is very professional in her job and we are thankful to have her as our agent
A · 25 May 2020
★★★★★ 4/5
GoogleBig shoutout to Complete Prime Residential Limited for helping us secure our new place! The letting team has been fantastic, though I’ll have to take off a star for their replies being fashionably late 😂 Nevertheless, we’re thrilled and can’t wait to start our tenancy. …
Salar · 22 August 2025
★★★★★ 5/5
GoogleAshleigh has been my property manager for some time now and has proved to be highly responsive and efficient throughout. I would highly recommend her!
Jonathan · 22 August 2024
★★★★★ 5/5
GoogleI’ve rented at a number of places in Manchester and can say that my experience with Complete was the best.
Shamira and Kate were super helpful and kind throughout our tenancy. Responded effectively to all our enquires and ensured a smooth end of tenancy allowing us to get our full deposit back.
Thank you
Harry · 30 July 2022
★★★★★ 3/5
GoogleAlthough all issues do seem to get resolved, there is a lag between issues being reported and maintenance being carried out. Afsara Malik is fairly quick to respond to most emails however I have had to chase her a few times regarding an issue with our windows or reimbursement promised by complete resulting in us waiting for over a month for a resolution in some instances.
Cissy · 25 March 2020
★★★★★ 1/5
GoogleAbsolutely Appalling. No one was there to let me in on the very first day. The lady said she had other business to attend so I had to collect a key from someone else. Later on I discover that she hasnt even left me the full key set and had to buy my another fob card independently from the concierge of the building. Moreover, the flat I moved in is full of faults from AC, Oven, heater, cooler, electricity.. everything is more less in a fault condition and have been following up with my point of contact at the agency for 1 month!!!! And STILL haven't been bestowed with a proper reply. Shameless, and completely disgusting support. I think my next call to action now is to go directly to the landlord or raise a claim against these guys as they have been utterly unprofessional.NegativeResponsiveness, Quality, Professionalism, Value
Abdullah · 23 October 2020
Agent replied
Dear Abdullah,
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. It appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. Although we are unable to go into detail regarding the issues highlighted above, please be assured that your property manager is liaising with your landlord to resolve these issues as soon as possible. A member of our Property Management Team will contact you shortly to discuss your complaint.
Kindest regards,
Complete
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