Trusted Agent profile · London · Greater London
Verified
★★★★★
535 reviews across 2 platforms
52-53 Margaret Street, London, Greater London, W1W 8SQ
Complete Prime Residential's office in London, Greater London, at 52-53 Margaret Street, is rated 4.0 out of 5 across 535 reviews on two platforms, including 534 Google reviews rated 4.0.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Complete for Tenants Complete are global experts in residential lettings and property management. We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Finding your property We manage an extensive portfolio in 13 major global markets and have access to a wealth of properties in the right areas and in the right condition. Our lettings experts work with you to understand your requirements and match you to the right properties and avoid wasting time with those that would be unsuitable. All our properties are marketed across major property portals and updated daily to ensure you have the most up to date information on availability. Securing your property As lettings and property management experts our teams are well placed to guide you through the process of securing your potential new home and will work with you through the lettings application process, including referencing, negotiating your offer, arranging payments and completion of your tenancy agreement. Complete will always ensure that you are aware of your legal obligations and entitlements under the tenancy. Maintaining your property Complete manage thousands of properties internationally. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries and resolving your property maintenance issues around the clock. For more information, and to view our available properties, visit www.complete-ltd.com
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExcellent and professional manner from Kirsty Rothery who supported us when we were told the landlord wanted to have the flat back for personal use. Always attentive and supportive and made sure our process of moving out was comfortable and fair. Outstanding!
5/5
GoogleVery pro active and responsive service so far from my new property manager Ashleigh. Recent experience with the sales and letting team has also been excellent. Thanks to you all.
5/5
GoogleBen and Shamira have been so helpful during my experience. I would really recommend. So helpful and kind!
5/5
GoogleI Have Currently Just Re-Assigned My Lease With Complete LTD For My New Flat In Greenwich I Have To Say Terry Was very Good At Keeping Me Updated Through Out The Process And Also Making Sure I Had All The Relevant Information Would Recommend If Going To Buy or Sell...!! Unsure About The Comments Below Maybe They Expected To Much! Michelle
5/5
GoogleMy husband,my daughter and myself we are very happy with Jody Micallef the property manager.She's always ready to assist us with any queries and really helpful with any questions and even on the phone she's great.I hope to know her personally for the next inspection and she remain our property manager. Thank you so much. Amalay and Nadess
1/5
GoogleTerrible Agency - Unresponsive, Negligent, Incompetent. Will never assist you in resolving any issues you have, will ignore all of your correspondence. Do Not Use.
Dear Charles, Upon further investigation into your complaint, we have been unable to locate your details and associated details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Kindest regards, Complete
5/5
GoogleSpecial mention to our property manager Safiyya. She has delivered a consistent service and has been very understanding and prompt to our needs. Thank you for your hard work and professionalism.
5/5
GoogleJoana has been very helpful with continuous updates and close follow ups. Thank you
4/5
GoogleThe staff has been very helpful, prompt and friendly especially Afsara Malik
1/5
GoogleVery very very rude the most rude agents I have ever spoken to!!!! Refused to show a flat based on the fact that we have a baby!
Dear Natasha, We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. Please do call the office and we will do our best to resolve these issues promptly.
1/5
GoogleVery very very rude the most rude agents I have ever spoken to!!!! Refused to show a flat based on the fact that we have a baby!
Dear Natasha, We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. Please do call the office and we will do our best to resolve these issues promptly.
5/5
GoogleI lived at a property managed by Complete for 7 years and had a great experience. Would highly recommend. In particular I'd like to mention Jessica Jewel, who couldn't have been more helpful responsive and all round a pleasure to deal with.
5/5
GoogleComplete have been managing my property for several years now and have been fantastic! As a landlord who lives in Australia, it’s great to know that I have a property manager (Jessica) who is responsive and acts quickly. Thanks for the peace of mind team!
5/5
GoogleEverything went smoothly. From initial viewing to contract completion.
1/5
GoogleAweful. High staff turn over. Never get things fixed. Let's get together and sue them. Maybe your list of issues is as long as ours....
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. We're not able to identify you, so please do call the office and we will do our best to resolve these issues promptly.
5/5
GoogleCiaran has been very helpful all along the process.
5/5
GoogleMy wife and I have been very happy with the service provided to us by Harriette at Complete. She is very pleasant but professional, efficient, a good, prompt communicator and she is supportive of our needs. I could add that the same applies to the rental team at Complete as well.
5/5
GoogleI'm extremely pleased with Zoe McDonald's exceptional expertise! Her remarkable ability to actively listen and her extensive knowledge about the property were truly noteworthy. The experience was incredibly smooth and flawless.
1/5
GoogleAwful agency. Beware! Do NOT let from them. They protect themselves and do not care about your tenancy rights or comfort. Choose another agency!
Hi Susan, We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings and tenanting process. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
5/5
GoogleThe whole process with Complete was really easy, simple and fast. The online platform makes the whole move stress free. Reni first showed me an apartment and was really helpful and good at communicating from start to end. I would recommend Complete, I was surprised by the ease and quickness of finding a place with them.
5/5
GoogleMy experience with Complete has been very good, mostly due to the person looking after my property - George Georgalli. He is very attentive, professional and always replies swiftly to my queries. He is a credit to the company and has made my life much easier since manging my property. Thank you for all your help.
5/5
GoogleWe have had very positive experiences throughout our time at Quay Central in terms of the management. Shamira has always responded to our queries promptly and efficiently and we have found her so reliable and dependable. We cannot thank her enough. I
5/5
GoogleWe have had a great experience with Complete for the past two and a half years. Maintenance issues have been dealt with and any questions during the tenancy have been promptly answered.
5/5
GoogleElise has been fantastic.
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