5/5
GoogleI would like to take the opportunity to thank my Property Manager, Viktoria Kostolna. She has been extremely responsive and professional in the Management of my property. It gives me great peace of mind.
Trusted Agent profile · London · Greater London
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Complete Prime Residential London reviews
★★★★★
535 reviews across 2 platforms
52-53 Margaret Street, London, Greater London, W1W 8SQ
Complete Prime Residential's office in London, Greater London, at 52-53 Margaret Street, is rated 4.0 out of 5 across 535 reviews on two platforms, including 534 Google reviews rated 4.0.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Complete Prime Residential London
Complete for Tenants Complete are global experts in residential lettings and property management. We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Finding your property We manage an extensive portfolio in 13 major global markets and have access to a wealth of properties in the right areas and in the right condition. Our lettings experts work with you to understand your requirements and match you to the right properties and avoid wasting time with those that would be unsuitable. All our properties are marketed across major property portals and updated daily to ensure you have the most up to date information on availability. Securing your property As lettings and property management experts our teams are well placed to guide you through the process of securing your potential new home and will work with you through the lettings application process, including referencing, negotiating your offer, arranging payments and completion of your tenancy agreement. Complete will always ensure that you are aware of your legal obligations and entitlements under the tenancy. Maintaining your property Complete manage thousands of properties internationally. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries and resolving your property maintenance issues around the clock. For more information, and to view our available properties, visit www.complete-ltd.com
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAshley from Complete Prime has been managing my property for quite some time. She has always been responsible and helpful. She shows professional attitude.
1/5
GoogleTerrible company with a huge staff turnover. They just do not respond to issues or problems whatsoever. Avoid at all costs.
Agent replied
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. We're not able to identify you, so please do call the office and we will do our best to resolve these issues promptly.
1/5
GoogleAbsolutly rubbish !! Your automatique reply is still the same for everyone who doesn't rate your more than 2 stars ! It's the exact reflect of the service provided in this company !! No consideration for individual people!
5/5
GoogleComplete Prime Residential and my property manager (Joana Ferreira) have been very responsive when I had any issues with the flat. She had a calm, competent approach to matters such as lease renewal and could always be reached at short notice. I hope my next let is managed as professionally..
5/5
GoogleZayna Mirza - Her enthusiasm, extensive knowledge and positive attitude makes her a pleasure to work with, she is a big asset to both employers & employees
4/5
GoogleGreat work. They responded immediately the complaint was made and followed up with the contractor to get the work done.
5/5
GoogleWe have been with Complete with almost a year now, with Terence as our property manager. The few queries we have had he has dealt with very quick and professionally and always responds fast. So far we have had no issues and look forward to renewing with them.
5/5
GoogleThe only property manager that has been proactive at getting situations sorted out. Complete should be proud that they have an amazing, strong and team member. An asset to any business.
1/5
GoogleVery unreliable agency. I would recommend to be very careful when you deal with them
Agent replied
Dear Patricia, We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. Please do call the office and we will do our best to resolve these issues promptly. Kind regards, Complete.
5/5
GoogleReally great property managers. Jodie specifically has helped me a lot since the day I moved in, always very prompt, kind and caring. 100% recommend.
5/5
GooglePrompt and passionate response and helpful customer service. Thanks @Molly for your dedication and help throughout my rental period.
5/5
GoogleI was away for a family emergency and accidentally left my keys in another country. When I returned, the property manager, Michael Arze, responded to my email immediately and was extremely helpful with sorting out a new set of keys for me at exactly that moment.
4/5
GoogleAshleigh Pearson has only been our property manager for a short time but deals with any queries within a super quick time frame.
5/5
GoogleI have been letting out my property for couple of years now, and could not have done so without Complete's excellent professional assistance. My property manager, Alina Stancila, is always helpful and responsive, and has assisted me through more than one difficult issue. Highly recommended.
5/5
GoogleOur property manager (Jody) has always provided us with great customer care and service. Whenever we had any problems with the property we are currently renting she has been been very helpful and eager to resolve the issues.
5/5
GoogleVery prompt, professional and assuring service by Monique Smythers who manages my property. She has been ever present in taking care and updating me on the status and condition of the property - including managing the tenants well and keeping them happy! 10/10.
5/5
GoogleAlina Stancila at Complete has been looking after my flat in central London for some time now, and I could not ask for a better manager. She prompt, reliable, and handles any unexpected issues with a minimum of stress to me. Highly recommended.
5/5
GoogleComplete were a pleasure to deal with during our rental experience. They were always responsive, efficient, and went over and above to ensure out successful and issue free tenancyPositiveResponsiveness, Professionalism
5/5
GoogleThe level of service I have had from Complete over the years has been extremely good, most recently with Alina Stancila, who has been brilliant in handling some unforeseen dramas, like a major water leak in the apartment and the ensuing clean-up.
5/5
GoogleJodie at Complete Prime Residential has always provided fast and informative responses. She is a great property manager!
1/5
GooglePoor quality of service and unprofessional staff.
Agent replied
Dear Daulet, Upon further investigation into your complaint, we have been unable to locate your details and associated tenancy details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Kindest regards, Complete
5/5
GoogleZoe, from Sales and Lettings, was super friendly and such a pleasure to speak with, regardless of the outcome we are super grateful for her help.
5/5
GoogleWe were a tenants. This agency is really great. They are very responsive and quickly fix all the issues. We were really sad that we had to change agency because of moving.
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