5/5
GoogleOur agent Adam Carter was highly professional, responded quickly to our requests and always made sure we received a high quality of service when we needed any repairs.
Trusted Agent profile · London · Greater London
Verified
Complete Prime Residential London reviews
★★★★★
535 reviews across 2 platforms
52-53 Margaret Street, London, Greater London, W1W 8SQ
Complete Prime Residential's office in London, Greater London, at 52-53 Margaret Street, is rated 4.0 out of 5 across 535 reviews on two platforms, including 534 Google reviews rated 4.0.
Want Complete Prime Residential to help?
Tell us what you need and we'll pass your enquiry to Complete Prime Residential and up to three other top-rated agents near London.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Complete Prime Residential London
Complete for Tenants Complete are global experts in residential lettings and property management. We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Finding your property We manage an extensive portfolio in 13 major global markets and have access to a wealth of properties in the right areas and in the right condition. Our lettings experts work with you to understand your requirements and match you to the right properties and avoid wasting time with those that would be unsuitable. All our properties are marketed across major property portals and updated daily to ensure you have the most up to date information on availability. Securing your property As lettings and property management experts our teams are well placed to guide you through the process of securing your potential new home and will work with you through the lettings application process, including referencing, negotiating your offer, arranging payments and completion of your tenancy agreement. Complete will always ensure that you are aware of your legal obligations and entitlements under the tenancy. Maintaining your property Complete manage thousands of properties internationally. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries and resolving your property maintenance issues around the clock. For more information, and to view our available properties, visit www.complete-ltd.com
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThe company itself is very responsive and tries to automate tasks such as setting up your bills when you first move in to submitting requests for maintenance which I appreciate as I’d previously had to deal with multiple long email chains to get things sorted. Molly in particular, who is our property manager, is super responsive and always helpful!
1/5
GoogleVery bad company learn from my mistakes property managers are lazy and do not take your calls you might aswell manage yourself none of the staff are helpfull ... worst agency ive dealt with by far. Landlords and tenants STAY AWAY.
Agent replied
Dear Razz, Upon further investigation into your complaint, we have been unable to locate your details and associated details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Kindest regards, Complete
5/5
GoogleJody Micallef is a responsive and attentive property manager. I had experience with a few of them from Complete and Jody is the best.
1/5
GoogleVery bad company learn from my mistakes property managers are lazy and do not take your calls you might aswell manage yourself none of the staff are helpfull ... worst agency ive dealt with by far. Landlords and tenants STAY AWAY.
Agent replied
Dear Razz, Upon further investigation into your complaint, we have been unable to locate your details and associated details on our systems. We are very keen to resolve this issue with you please contact our office on +44 (0)20 3551 9900, to discuss your complaint further. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Kindest regards, Complete
4/5
GoogleAshleigh Pearson, as our Property Manager, has proactively supported us since her appointment and we found her to be very helpful whenever we have raised queries. Please keep up the good work.
4/5
GoogleI have found Complete very helpful so far - in particular, our property manager Joana Ferreira is very responsive compared to other agents I have dealt with.
5/5
GoogleOnsite have recently become an approved contractor with Complete and Sasha Gray-Crosby the Property Management Administrator has been very professional in getting us set up and running.
4/5
GoogleI have found Complete very helpful so far - in particular, our property manager Joana Ferreira is very responsive compared to other agents I have dealt with.
2/5
GoogleGood process for property viewings and signing letting agreement. Terrible at managing the property later on. The apartment block is managed by another company and Complete doesn't seem to care about how the building is managed and how residents are treated. Poor customer service!
Agent replied
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
4/5
GoogleAdam is very responsive and always returns my emails and calls and is on the ball when it comes to understanding the customer's point of view.
5/5
GoogleGreat service received from the agent, Terence Lane has been very professional and reactive in managing the few issues I had with the property. Thank you
5/5
GoogleComplete are a pleasure to deal with. Joana has been a fantastic contact to deal with and I wish her all the best with her promotion.
5/5
GoogleOur property manager Joana Ferreira has been extremely helpful with respect to efficiently resolving any sort of issue we have had during our 8 month tenancy
4/5
GoogleWe were very satisfied with Complete and especially our property manager Joana Ferreira who was perfect in all senses during our stay with Complete, always professional and helpful. I'm not giving Complete 5 stars since, despite Joana's amazing work, some of their conditions such as the fee for references mentioned in another comment seem a bit unfair, and we had a few minor issues during the renting process itself until Joana took over.
5/5
GoogleJessica was very efficient and the move went very smoothly.
5/5
GoogleComplete has been responsive and efficient. Madi has been very helpful and dealt with a number of issues so we could move in smoothly.
5/5
GoogleMy first time renting from an agency and I was a bit worried because of all the terrible stories I had heard from friends but my experience with Complete Prime team was great. They made my check-in a very smooth one, attended to all my issues during my stay promptly and check-out was also without stress. Thank you!
5/5
GoogleHighly recommended. All my dealings with staff have been positive. Elise is my property manager, and she is very helpful and kind.
5/5
GoogleI've used Complete for properties in 2 countries over the past 10 years and have been very happy with their ability to manage and rent the properties. Molly Hayes in the London office is super attentive, professional, reliable and courteous - she provides peace of mind with respect to the property.
5/5
GoogleEasy and efficient! I never thought finding a London Flat could be stress free, but my partner and I had a very smooth experience with Complete Prime Residential. Zoe McDonald was Sales and Lettings Consultant, and she facilitated every step with fast and friendly guidance and quick responses to all of our questions. Thoroughly recommend!
4/5
GoogleViktoria has shown good initiative surrounding a developing challenge over the Complex she manages in which I hold a Unit. She is quick to raise issues that require my attention and has been a driving force in efforts to correct mismanagement matters by the Landlord. Thnbaks Viktoria. it has not been an easy time!
5/5
GoogleTerence has been a good port of call since becoming our property manager. Communication has been efficient and issues have been dealt with promptly.
5/5
GoogleShamira has been excellent to work with, so friendly and made the whole process very smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want Complete Prime Residential to help?
Tell us what you need and we'll pass your enquiry to Complete Prime Residential and up to three other top-rated agents near London.
