1/5
GoogleThe worst agent i have ever seen and contact is Safiyya
Agent replied · 16 April 2026
Dear Ensuela, Thank you for taking the time to share your feedback. We're sorry to hear about … More
Trusted Agent profile · London
Complete Prime Residential Ltd London reviews
★★★★★
566 reviews across 3 platforms
First Floor, 40-42 Charterhouse Street, London, EC1M 6JN
Complete Prime Residential Ltd's office in London, at First Floor, is rated 4.2 out of 5 across 566 reviews on three platforms, including 419 Google reviews rated 4.1.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThank you Safiyya
Safiyya was brilliant, managed to get the fridge fixed in two days! Very happy with how responsive the company is, highly recommended.
5/5
GoogleJessica was incredibly supportive and communicative during the whole process, from finding the flat to making sure references are complete and keys are delivered. Professional services that support both the tenant and the landlord in a fair manner, would highly recommend!
1/5
GooglePlease stay away, this the worst company they just need the money ..very poor customer service. 2 guys entering the property without even getting my permission and the lettings team did not even get my approval for doing this. just came in with there own keys which was really shocking. me and my wife were asleep and it was so frightening. LIED ABOUT THE COUNCIL TAX BAND, CAR PARKING, ON GOING BUILDING WORK. Nahida hussian, Emma Konstantinou they will always have an answer for everything but not fix the problem at your property. you will get update with new property managers for your property often so far its the 3rd. please be aware the croydon property emerald house, has poor insulation and it is extremely cold, you will end up using your heater 24/7 which is going to cost you more than the EPC rating and the point is it doesn't stay warm even if you use the heater. . STAY AWAY FROM THE WORST COMPANY. HIDDEN CHARGES. NO DIGNITY.
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings and tenanting process. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
1/5
GoogleComplete... Sham. Our 2 years with them ended with a bill for getting a reference from them at £30 per Tennant (even though the landlord chose to sell the property and gave us notice), a couple of maintenance visits without our permission to access to the building, and generally made to feel like we nothing more than a cash cow rather than people. Deposit chasing lasted months until we were met with a redecorating bill for wear and tear. It doesn't have to be like this.
Agent replied · 11 June 2024
Dear Ben, We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. Please do call the office and we will do our best to resolve these issues promptly.
1/5
GoogleComplete is very focused on it’s target (making money). The process of viewing, negotiation and signing is very efficient but after that they don’t care. The don’t seem to know the word maintainable and the poor Chinese owners who probably don’t even realise their property is rapidly devaluating as small repairs don’t get fixed and turn into big repairs. After 6 months the key maintainance they found during their own inspection has not even been fixed. Don’t rent from them and certainly don’t let them let your property!!
Agent replied · 11 June 2024
Deat Joost, We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our clients and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this. We're not able to identify you, so please do call the office and we will do our best to resolve these issues promptly.
5/5
GoogleI have used Complete since 2012 to purchase, manage and finally sell the property in London. Complete managed the property for 13 years and it was a relatively smooth experience despite having a high turnover of property manager at one …
5/5
TrustpilotWonderful company to rent from
Wonderful company to rent from. Always happy to help. Quickly get things sorted when needed. I had a couple of property managers in my 3 years in this place and I must say that the most helpful was Safiyya El-Moumane, anything I asked of them they helped me out within a day (if they could) and made this whole process easy so thank you. Would highly recommend complete!
5/5
GoogleBen Pearson was a great property manager during our ~18m tenancy. He attended to our requests as soon as possible and made sure any issues we had were fixed in a timely manner.
5/5
TrustpilotThank you Chrystalla
Thank you Chrystalla, your hard work and effort have made my experience a very smooth process with a great outcome. Very much appreciated, Daniel.
5/5
Trustpilot7 Years with Complete and Ryan Coucill
I have been with Complete Ltd for 7 years and have generally received very good service during this period for my Manchester properties. I would particularly like to commend Ryan Coucill who has always been very efficient in his dealings with me - certainly the best of the property managers I have dealt with at Complete. I would also like to thank the regional manager, Nicola Smith, for her ongoing help in dealing with a difficult situation which necessitated the eviction of a tenant. Costs at Complete are rather high by industry standards, but the service level is commensurate with these costs.
4/5
GoogleI would like to thank and commend Jody for her responsiveness, communication, proactiveness and professionalism. As overseas landlords, we have not always had the best experiences with Property Managers, and certainly the service we have received since Jody took over our account has been fantastic ... Thank you Jody and hope you will be working with us long term !
1/5
GoogleDo look for a different letting agent for a similar type of property as Complete Prime Residential has the worst customer service we ever had to deal with. They care about you until you sign the agreement and pay the money and that's it, you get to chase them after when you need anything. Failings start from inability to spell names etc on the tenancy agreements several times in a row and ends of you having to do their job of getting an extra key/fob when they ignore the number of tenants on agreement, chasing after inventory reports and your own deposit. Oh, and also correcting their mistakes where they forget the fees you already paid and try to charge you again. Good luck in getting anything fixed at the apartment when needed. So my advice is to stay away from them and find another letting agent.
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
1/5
GoogleWorst kind of letting agents we've dealt with. So incompetent and irresponsible. We've been living in a cold flat from past 3 months and the agency is just sitting on this issue. Instead of getting it resolved they told us there are no issues with the heating. We were informed of the wrong council tax band at the time of signing the contract. The property manager is unapproachable that every time we send her an email, we have to give a call to her to let her know that there is an email from us, sitting in her inbox waiting for her response. She never has any concrete reply for any of the issues that have been reported so far. We're throwing our hard earned money at the higher electricity bills and ludicrously high council tax bill because of Complete's unprofessional behaviour and inadequate knowledge.
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
5/5
GoogleMy experience with Complete in the UK has been very positive. Ryan Coucill has been my property manager in Manchester for close to two years and he has been consistently professional, efficient and proactive. Being in a different timezone, it is all the more important to have a great property manager and Ryan has done a superb job - would highly recommend!
1/5
Google2 Years with the agent, everytime there's an issue with my apartment, they take so long to fix it. Fire alarms were non-functional for several days (which is highly dangerous) and worst case so far is 2 weeks still waiting for a faulty lift to be fixed...Lastly, it feels like each week someone is Out-of-office so the response time has been very slow as well
Agent replied · 11 June 2024
Dear Andhika We are very sorry to hear that you have had this experience. However, the issues you have listed as faulty are beyond our control, in this instance all we can do is apologise on behalf of the building management services of your development for your inconvenience. Complete only manages maintenance issues experienced inside your apartment and not the communal areas of the building. You will need to contact your building manager as we do not service nor do we control the repair of fire alarms and/ or lifts. We are very keen to work with you to resolve this, please do call the office for further advice. Kindest regards, Complete
1/5
GoogleRenters look elsewhere! Complete seem to operate an anti customer service policy for anyone renting property through them. Don't be fooled by the glossy interior designed to get you to sign the tenancy agreement. When you move in you'll realise the build quality will be sub standard and Complete will not actively help you when things inevitably break or stop working. Their policy seeks to benefit only the developers and their landlords whom they have sold the property to and guaranteed high yields their investments. If you're a landlord these guys are no doubt a great option because they will never contact you or hold you accountable for any work or issue with the property. If you are thinking of renting a property with Complete I cannot stress how important it is that you look elsewhere. Unless you enjoy being treated like scum that is. Complete Prime are bad news and I hope that this review will help you with your decision to choose the right rental property with a different agency.
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants and in most instances, this is usually because matters are simply beyond our control. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
1/5
GoogleBeware ! Worst Letting Agency!! poor service, never reply back on time or call back. They even don't pay deposit back after even 10 times follow up. Let me explain in details. I was tenant at Nova house slough property managed this agency (Property Manager - Rebecca Snow). I've checked out on 23 Dec 2016 and even till today they have not paid back deposit . I've called them 10 times , Every time reception will note down details, will assure call back from Property Manager. She never calls back or sends email communication. Be aware!! They are good till agreement done then worst.
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly. Complete.
4/5
GoogleViktoria has been of great assistance since she took over managing our property. There have been some issues - not of her making - and she has always done her best to help us resolve them. Thank you
5/5
Trustpilot5 Stars for Shamira
Shamira is always willing to help and cooperate with the proper need , she is Always friendly and respectful ..... Surely can trust her implicitly in taking care of the property
5/5
GoogleI've been a tenant with Complete for over 5 years. The support and quality of management has been phenomenal. Support platforms leveraged by Complete make it really easy to raise maintenance requests and support on matters relating to the property. Property managers themselves are really responsive, approachable and provide clarity where there may be initial ambiguity. Really appreciate all your support Safiyaa as mine and Hajar's property manager during the final period of my tenancy. The clarity you provided, patience in responding to queries and overall responsiveness has been excellent.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe worst property manager i've ever had. I was a tenant at one of their managed flats and their management and communications with the landlord was abysmal. 1. I didn't have hot water in the flat for over a month, I had to chase with so many emails. 2. The flat was not cleaned before I moved in, broken light fixtures, broken drain, dirty walls and floors 3. They only provided me 1 set of keys cut for a 2 bedroom flat and forced me to pay to have another set cut 4. At the initial inventory they didn't realize there was mildew and mold behind one of the bookcases in the living room, I alerted it to them when I first moved in by sending a picture via email. A year later when I moved out they blamed me for it and are attempting to take some of my deposit because of it 5. The lanlord provided cheap and deplorable chairs for the living room. I complained to the property manager that these chairs were not good condition and a contractor came to see them and said they were not quality chairs - yet at checkout when I was moving out they are claiming I damaged the chairs. Overall a poor experience from the property manager and the lanlord as their communication is horrible.
Agent replied · 11 June 2024
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. It appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. We are very keen to work with you to resolve this, and a member of our team will contact you to try and resolve the outstanding issues shortly.
4/5
TrustpilotGood service
Grace Baffour Ata was very quick and efficient in finding me an apartment and moving me in in a short period of time. I would definitely recommend Complete Prime
5/5
GoogleThank you Reni Rupprecht for finding us new tenants. Your professionalism and conscientious work has been appreciated.
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Questions about Complete Prime Residential Ltd London
How many reviews does Complete Prime Residential Ltd London have?
Complete Prime Residential Ltd's London office has 566 reviews across three platforms: 419 on Google, 1 on Facebook, 146 on Trustpilot.
What is Complete Prime Residential Ltd London's rating?
Complete Prime Residential Ltd London is rated 4.2 out of 5 across all 566 reviews, and 4.1 out of 5 on Google from 419 reviews.
Where is Complete Prime Residential Ltd's London office?
Complete Prime Residential Ltd London, First Floor, 40-42 Charterhouse Street, London, EC1M 6JN.
