Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad service from Viktoria Kostolna. Messaged multiple times to sort a problem as a previous tenant when incorrectly charged £150+. Refuses to reply to emails, when i call office to speak to her she gets colleagues to say she is busy or says she will ring back but doesnt. Not sympathetic at all and no genuine care for tenants/ex tenants. Totally unprofessional.
Dan · 10 June 2023
Agent replied · 11 June 2024
Hello Dan, we are sorry to hear that you are dissatisfied with the service. Looking into your case, we understand that there has been a dispute due to rental arrears causing a delay in payment resolution. Rest assured the situation is being handled in accordance with protocol. Do feel free to contact us with further feedback as we take complaints very seriously.
★★★★★ 5/5
TrustpilotRenting with Shamira
We currently rent through complete and I couldn’t have a bad word to say about Shamira anytime we contact she is always there to reply and has helped solve any issues we have had quickly. Couldn’t recommend Shamira more
Joe · 20 December 2023
★★★★★ 5/5
GoogleWe would like to recommend Jody Micallef as a fantastic agent to deal with at Complete. She is courteous and helpful and always takes the time to respond to issues as they arise, keeping us updated regularly on all matters including the changing requirements surrounding the recent COVID-19 virus pandemic. She is very professional in her job and we are thankful to have her as our agent
Ann · 10 June 2020
★★★★★ 1/5
GoogleVery unprofessional agency, horrible ,,management team"(Ashleigh Pearson). Poor contact, dismissive approach, be aware that at the end of your tenancy they will want to take advantage of you so go strightaway via deposit protection scheme!
Anna · 6 December 2024
Agent replied · 22 December 2024
Dear Anna,
We sincerely apologise for any unprofessional service you may have experienced. Please rest assured that we take your complaint seriously and have conducted an internal investigation. If we have not already done so, a member of our team will be reaching out to you directly to address these issues.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
The Complete Management Team
★★★★★ 5/5
GoogleExcellent client services from Andrew J; since being appointed as our letting agent last year, he has taken every effort to resolve any problems quickly and efficiently. Thank you!
Morgan · 21 January 2026
★★★★★ 5/5
GoogleI'd like to thank George for his help and support as our property manager.! Our experience with Complete was below par until George came on board. He was knowledgeable, attentive and always kept us in the loop - his colleagues should take a leaf out of his book. I would only recommend this company if you are lucky enough to have George as your property manager.
Daniel · 10 June 2020
★★★★★ 5/5
GoogleI would like to thank Alina for her attention to detail, fast response and help during my tenancy. I have a lovely flat that doesn't cause problems, but in the small things that have arisen, she has been so helpful and responsive regarding any maintenance issues and is willing to resolve the issues immediately. Im glad she is my point of contact, wouldn't want anyone else!
Nicole · 10 June 2020
★★★★★ 5/5
TrustpilotResponsive service
It has been an easy process with our recent move. Safiyya is responsive and attentive. I would highly recommend
Em · 22 November 2024
★★★★★ 1/5
GoogleGood at sales, awful at management - don't be fooled. We've been at our flat for close to 2 months and not one of the laundry list of items has been fixed. Of the 5 external doors in the property only one is functional - we are open to the elements - the management team has ignored urgent safety issues.
Sebastian · 15 July 2023
Agent replied · 11 June 2024
Hello Mr Spriggs, we apologise for any inconvenience caused from this issue. From chatting to the property managers, they have confirmed that the doors have been fixed in full. The other issues have been attended to, but require authorisation for further works. Please contact your property manager for any other queries or requests you might have.
★★★★★ 5/5
GoogleComplete has been managing a number of properties for me in London for over 10 years. A key requirement for me is that the properties are managed together, with one manager, and Complete provides this. I have generally been impressed with all my property managers, and Ashleigh Pearson, who has recently taken over has been very professional and helpful. The lettings team including Zoe, have also been very helpful.
Steven · 17 October 2024
★★★★★ 4/5
TrustpilotApplication review
My application process was lengthy only because I had issues with my guarantor providing the information given she was in hospital. However, the team was extremely kind, helpful, and understanding, Kirsty, Harry, Shamira, and everyone else that we spoke with. The most frustrating part about the application was the good lord agency, which is difficult to contact since all you can do is text them via the chatbot.Nonetheless, our gratitude mostly goes to Harry. Harry always got the job done. Every time we had an issue, he would follow it up and it would get done in a shorter time. When we had a challenge, he offered us a creative solution. Extremely efficient!
Yvonne · 7 April 2024
★★★★★ 5/5
TrustpilotHarry was absolutely fantastic as my…
Harry was absolutely fantastic as my letting agent. He always answered all of my queries promptly and helped me out the best he could. He was always nothing but professional, friendly and polite!
Hannah · 13 March 2024
★★★★★ 5/5
GooglePositive experience from start to finish. Highly recommend Shamira and the team at Complete Prime Residential. Thank you!
Denise · 25 November 2024
★★★★★ 5/5
TrustpilotComplete has made my experience a…
Complete has made my experience a seamless one. Of all the partners that worked to make this happen, Complete and Chrystalla were by far the most responsive and efficient.
Jill · 29 May 2024
★★★★★ 5/5
GoogleI would to thank Jody Micallef, who's our property manager, for all her help and support. She has been very responsive, not only when we require support, but also reminding us of any developments/updates regarding the property (e.g. security) and other things such our tenancy that is due to end. She sorted the renewal so quickly and kept us up-to-date throughout. Many thanks from GL
GL · 10 June 2020
★★★★★ 5/5
TrustpilotShamira Dar has been exceptional
Shamira Dar has been exceptional in my dealings with Complete over several years now. She is proactive and diligent in looking after our interests. She is responsive and helpful and always profressional. I enjoy working with Shamira.
Ann · 6 December 2023
★★★★★ 5/5
TrustpilotGreat experience renting through Complete
I was at the property for 3 years and the staff at Complete were very professional, very prompt when I needed them to be, and just generally very cooperative and helpful in resolving any issues that came up at the property.
Ahmed · 16 September 2025
★★★★★ 5/5
GoogleI’ve rented at a number of places in Manchester and can say that my experience with Complete was the best.
Shamira and Kate were super helpful and kind throughout our tenancy. Responded effectively to all our enquires and ensured a smooth end of tenancy allowing us to get our full deposit back.
Thank you
Harry · 10 June 2022
★★★★★ 5/5
Google-- update --
Over a year now and all my interactions with Joana my property manager have been great!
--
I had a great experience with Complete. Reni was super helpful and the the entire application process was online and easy to use.
Joana my property manager was very responsive to issues with the flat and she works swiftly to solved them.
Great job!
Raz · 10 June 2020
★★★★★ 5/5
TrustpilotProfessional property management and…
Professional property management and advisory to support the lifecycle of your investments. Have been collaborating with them for the past 8 years without a glitch, allowing me peace of mind from far remote.
Sergio · 28 November 2025
★★★★★ 3/5
GoogleAlthough all issues do seem to get resolved, there is a lag between issues being reported and maintenance being carried out. Afsara Malik is fairly quick to respond to most emails however I have had to chase her a few times regarding an issue with our windows or reimbursement promised by complete resulting in us waiting for over a month for a resolution in some instances.
Cissy · 11 June 2019
★★★★★ 5/5
TrustpilotComplete Manchester - Ryan Coucill
Ryan Coucill has been managing our flat in Manchester for about 5 years. We are very happy with him, he is on top of everything, very responsive and deals with any issues promptly.
AC · 21 January 2024
★★★★★ 4/5
GoogleAshleigh Pearson has been my dedicated property manager for less than 6 months, however she is always proactive and updating me. She is a credit to the company and have always found her helpful with all my issues with my flat.PositiveResponsiveness, Professionalism
Irfan · 10 June 2023
★★★★★ 5/5
GoogleQuick and Supportive Property Manager! Ashleigh is incredibly helpful and responsive. Always receive quick responses from her.
Michelle · 2 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
