Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleGreat during the tenancy. Feelings of entrapment and harassment at the end.
Please enjoy this poem that sums up my experience:
In the realm of housing strife, a tale unfolds,
Complete Prime Residential, a story to be told.
A letting agent, devoid of grace,
Holding tenants captive in a relentless chase.
Beyond the tenancy’s end, they sought to bind,
A web of deceit, integrity left behind.
In the shadows, a quest for wealth they tread,
Extracting coin from tenants, leaving hearts misled.
No shelter for trust, no refuge in their care,
Only profit-driven schemes, a tenant’s despair.
For those caught in their web, a plea I make,
Seek Shelter’s support, a stand you take.
In the realm of justice, let fairness prevail,
Expose the deeds of Complete Prime’s tainted trail.
For tenants deserve respect and sanctuary,
Against such agents, let us unite in solidarity.
George · 11 January 2024
Agent replied · 11 June 2024
Hello George,
Thank you for bringing this to our attention, I believe management has reached out to you personally on this matter.
Having reviewed your complaint, which in large part centres around terminating your tenancy during a fixed term, along with your deposit return, a request for compensation and an error chasing outstanding rent after you vacated.
We apologise for any stress or inconvenience caused during this time.
Kind regards,
The Complete Team
★★★★★ 4/5
TrustpilotTimely Response and Fast Action on Queries/Complaints
Our experience renting with Complete Ltd has been excellent from past one month since we moved in to the new property. Quick responses to our concerns and friendly office staff have made the process smooth. No major issues encountered yet; would recommend to other professionals. Special thanks to Archie Leadbetter - the property manager, for his timely communication and assistance.
Afreen · 2 April 2024
★★★★★ 5/5
TrustpilotExcellent service
As our new property manager Temi Dairo provided prompt and efficient service. He handled our enquiry in a very timeous and professional manner.
Beryl · 9 September 2026
★★★★★ 1/5
GoogleTheir employees are consistently rude and unhelpful. They rarely provide solutions to problems, and when questions are asked, they seem completely unwilling to assist. Even when you send emails or report issues through their website, you don’t receive a response for months. When calling for faster resolution, you're met with unprofessional behavior and rude responses, yet the problems remain unresolved.
Lavin · 18 November 2024
Agent replied · 9 December 2024
Good day Lavin,
Thank you for sharing your feedback. We take all comments seriously and remain committed to providing professional and efficient service to all tenants.
I understand you recently raised concerns regarding your hot water and heating bills and the absence of meter readings on the inventory report. Our team has been working to address these matters and provide clarity.
If there are any outstanding issues or if you feel any aspect of your query remains unresolved, we encourage you to contact us directly. We are here to assist and ensure matters are addressed promptly.
We value your feedback as it helps us improve, and we are happy to discuss this further should you wish.
Best regards,
The Complete Management Team
★★★★★ 1/5
GoogleVery bad as a company i never seen in UK since i birth the company like that and agent like you do. Agent are too Rude never asnwer polite, never on time for anything …
Ermir · 16 September 2025
Agent replied · 16 April 2026
We’re very sorry to read your comments and want to better understand the issues you’ve raised. At the moment, we’re unable to find any record of your details or interaction with our team, which makes it difficult for us to investigate … More
★★★★★ 4/5
Trustpilotprofessional & positive experience
Generally speaking a professional experience and useful, especially for an overseas landlord. One suggestion would be to offer the rent protection as part of their service and not extra (by pricing it in their fee) so the landlords can have one less decision to make, especially in the beginning of their relationship, when less informed. Overall a positive relationship.
George · 28 November 2025
★★★★★ 2/5
GoogleI’ve been renting through Complete Prime Residential Ltd and, unfortunately, my experience has been very disappointing.
It’s been around two months since I first reported an issue with my balcony …
Mohsen · 16 October 2025
Agent replied · 28 December 2025
Dear Mohsen,
We’re sorry for the inconvenience you’ve experienced and appreciate you bringing … More
★★★★★ 1/5
GoogleAmazingly bad service
We rented a complete owned property for just over 2 years.
In that time we had about 5 property managers. This should say all you need to know. Each one not knowing what had gone on before.
Given the fact a week before we thought we were moving in we had to chase them to find out nothing had moved forward and they were waiting on us to send documentation (we were not told).
Throughout the 2 years they were never really there to help you.
After we have left they have tried to keep around 75% of our deposit which is absolutely insane. Missing furniture that never existed in the first place, the most expensive cleaning quote imaginable and £50 to remove a single chair. These are some of the excuses on the quote.
Try and avoid complete properties when possible!!
Jack · 13 September 2023
Agent replied · 11 June 2024
Dear Jack,
Upon reviewing your tenancy records, we discovered that an independent report has confirmed that the property was left in a poor state at the conclusion of your tenancy. One specific issue highlighted in the report was the presence of a mattress that had been placed on the balcony during your occupancy. Regrettably, this placement led to damage to the mattress, and it was subsequently returned to its original position on the bed before you vacated the property. It is important to note that a significant portion of your deposit was allocated to rectify this damage.
We genuinely value your input, and if you would like to discuss this matter in greater detail or require a breakdown of the associated costs, please do not hesitate to contact our office. Our team is readily available to assist you and provide any further clarification or information you may require.
Thank you for bringing this matter to our attention, we strive to address your concerns and improve our services.
Sincerely,
The Complete Team
★★★★★ 4/5
TrustpilotMy Complete agent
My Complete agent, Harry Emsall, is very helpful especially he helped me to claim for content insurance compensation when my flat suffered from water leakage. The process lasted for about 1 year and Harry was very patient to contact with the insurance agent again and again. I feel satisfied that i got the compensation finally
Kai · 25 March 2024
★★★★★ 5/5
GoogleI had a fantastic experience with Complete! Reni was friendly, helpful, organised, and super responsive - often replying to my emails within half an hour. The moving process was very smooth and I absolutely love my new place. Would strongly recommend Reni and Complete for future tenants!
Cora · 17 August 2024
★★★★★ 5/5
TrustpilotSensible. Would use again.
Sensible chaps. Ryan Coucill is very easy to work with. Recommended.
Pryderi · 6 November 2025
★★★★★ 4/5
TrustpilotHad a good experience
Chrystalla is very friendly and she did whatever she could to help us with the property. There was a bit of an issue with the move in date because of third party delay but it was solved as soon as she was back from her holidays.
Sabina · 7 August 2024
★★★★★ 4/5
TrustpilotAgent Chrystalla
My agent Chrystalla was very helpful with my application. Any questions I had she would quickly answer.
Liliana · 22 August 2025
★★★★★ 5/5
TrustpilotExperience with Complete Prime Residential Ltd
Katie has been so proactive, professional & so helpful from the start of my purchase to the end. She has assisted me & gone above necessary to guide & support me through a stressful process of moving home. She is true asset to Complete Prime Residential Ltd. Thank you Katie !
Julia · 3 May 2024
★★★★★ 5/5
GoogleJessica was really helpful during our tenure . We stayed in their property for more than 2 years and we really enjoyed it . Complete Prime were amazing professionals and always helpful whenever we had any issues. Quick response and resolution time was very quick . Also very helpful when we moved out of property. It was very smooth. Thanks lot Jessica and team .
Prashanth · 10 June 2023
★★★★★ 5/5
GoogleMe and my partner were looking for our new home. We have been contact with Reni Rupprecht since summer time and she was always very understanding and helpful.
After we found the perfect place for us Reni always made sure she informed us about the property and the process and after some issues with the previous tenant we finally moved in 3 weeks ago and we could not wish for a better place to live.
I would highly recommend Reni to anyone who is looking for a new home.PositiveResponsiveness, Professionalism
Dóra · 25 August 2021
★★★★★ 5/5
TrustpilotManchester letting agent
We have Rebecca as our letting agent in Manchester and she is brilliant. One couldn’t find a more professional, efficient, hard working property manager. Nothing is too much trouble and she deals with all issues arising in the flat or with our tenant very quickly. I wouldn’t hesitate to recommend Rebecca to manage your flat for you.
Gaylene · 15 December 2023
★★★★★ 1/5
GoogleWe conducted a viewing with Jessica Avalos for a flat at Wandsworth, and we made higher offer than the advertised one. After the viewing, we declared the only technical issue - that my partner is self-employed, BUT on an annual retainer fee, and along with my salary, it can certainly pass the affordability criteria.
After that, she clearly neglected us, because of that technicality, to a point where she never responded again -- even to tell us that our offer got rejected. This was highly unprofessional, even if we did not met the affordability criteria.
After a few days, we made another offer to another property and we passed the professional referencing without any issue.
Bottom line: Please, be better.
Erotokritos · 10 June 2023
Agent replied · 11 June 2024
Hi Erotokritos, we are sorry to hear about your negative experience. Upon checking our records, it has been made apparent that you have ongoing communication with Jessica. Apologies for the recent delay on a verdict for your offer, but we can assure you that there is a typical waiting period for referencing criteria to be reviewed by the landlord. The property is still available and we will update you on the progress with your offer in due course. Please contact our sales consultants directly for assistance.
★★★★★ 1/5
GoogleI enquired about a 3 bed property and asked whether 3 sharers would be able to move in. The lady I spoke to (front desk perhaps?) was one of the rudest people I have ever encountered. She let me know the property does not have the license for 3 sharers (which was perfectly fine). I asked whether the landlord would consider getting a license if we were to cover the cost through offering a higher rental price. She replied with "it's not gonna happen" in the most condescending tone. Would not recommend dealing with them, every other estate agency I've spoken to has tried to make things work by speaking to the landlord or were at the bare minimum friendly.
Sophia · 10 June 2023
Agent replied · 11 June 2024
We are sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. We understand how stressful and frustrating the property search process can be, and we are sorry to hear that the property you were interested in did not have the required license to accommodate sharers. It is solely the landlord’s responsibility to apply and pay for a license which will accommodate sharers, and all of our landlords are aware of this option prior to listing their property for rent.
★★★★★ 5/5
TrustpilotComplete is really good for the tenants…
Complete is really good for the tenants .
Helping n supportive
My property manager safiyya helped us a lot in all through the process.
Sai · 20 July 2026
★★★★★ 1/5
GoogleV unprofessional behaviour from Complete manager Jessica Jimenez. She changed her statement so many times while returning our tenancy deposit. She is trying her best to deduct the money from different ways. Not happy the way they treated end of tenancy. Submitting this review might help other tenants who are living under complete. Please make sure you keep record of everything because they will try and lie every possible way. Specially this lady Jassica v rude and unprofessional lady.
RYDES · 10 June 2023
Agent replied · 11 June 2024
Hi there, we're sorry to hear of your experience - at Complete we strive to provide an excellent service to both our tenants and landlords. In order to investigate this further please do get in touch with your full name so that we may reach a resolution. Contact us at Complete through marketing@complete-ltd.com.
★★★★★ 5/5
TrustpilotChrystalla
Chrystalla made my experience with Complete Ltd so easy. She is so efficient and fast in responses. She helped me throughout the whole process starting from goodlord process to contacting the landlord and collect the keys. She is really nice.
Razan · 3 October 2024
★★★★★ 4/5
GoogleAshleigh has been very responsive and helpful throughout the time I have been with Complete. She is very competent and it was a pleasure working with her.
Soraya · 29 March 2025
★★★★★ 5/5
GoogleMolly and the team at Complete did a fantastic job looking after us for the year we spent in a property managed by them.
Replies were always prompt and the few defects that needed fixing were attended to quickly and effectively.
As a tenant, I'd be happy to have Complete as a managing agent in the future.
Dewald · 13 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
