Trusted Agent profile · London
★★★★★
566 reviews across 3 platforms
First Floor, 40-42 Charterhouse Street, London, EC1M 6JN
Complete Prime Residential Ltd's office in London, at First Floor, is rated 4.2 out of 5 across 566 reviews on three platforms, including 419 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleVery bad as a company i never seen in UK since i birth the company like that and agent like you do. Agent are too Rude never asnwer polite, never on time for anything …
We’re very sorry to read your comments and want to better understand the issues you’ve raised. At the moment, we’re unable to find any record of your details or interaction with our team, which makes it difficult for us to investigate … More
4/5
Trustpilotprofessional & positive experience
Generally speaking a professional experience and useful, especially for an overseas landlord. One suggestion would be to offer the rent protection as part of their service and not extra (by pricing it in their fee) so the landlords can have one less decision to make, especially in the beginning of their relationship, when less informed. Overall a positive relationship.
2/5
GoogleI’ve been renting through Complete Prime Residential Ltd and, unfortunately, my experience has been very disappointing. It’s been around two months since I first reported an issue with my balcony …
Dear Mohsen, We’re sorry for the inconvenience you’ve experienced and appreciate you bringing … More
1/5
GoogleAmazingly bad service We rented a complete owned property for just over 2 years. In that time we had about 5 property managers. This should say all you need to know. Each one not knowing what had gone on before. Given the fact a week before we thought we were moving in we had to chase them to find out nothing had moved forward and they were waiting on us to send documentation (we were not told). Throughout the 2 years they were never really there to help you. After we have left they have tried to keep around 75% of our deposit which is absolutely insane. Missing furniture that never existed in the first place, the most expensive cleaning quote imaginable and £50 to remove a single chair. These are some of the excuses on the quote. Try and avoid complete properties when possible!!
Dear Jack, Upon reviewing your tenancy records, we discovered that an independent report has confirmed that the property was left in a poor state at the conclusion of your tenancy. One specific issue highlighted in the report was the presence of a mattress that had been placed on the balcony during your occupancy. Regrettably, this placement led to damage to the mattress, and it was subsequently returned to its original position on the bed before you vacated the property. It is important to note that a significant portion of your deposit was allocated to rectify this damage. We genuinely value your input, and if you would like to discuss this matter in greater detail or require a breakdown of the associated costs, please do not hesitate to contact our office. Our team is readily available to assist you and provide any further clarification or information you may require. Thank you for bringing this matter to our attention, we strive to address your concerns and improve our services. Sincerely, The Complete Team
4/5
TrustpilotMy Complete agent
My Complete agent, Harry Emsall, is very helpful especially he helped me to claim for content insurance compensation when my flat suffered from water leakage. The process lasted for about 1 year and Harry was very patient to contact with the insurance agent again and again. I feel satisfied that i got the compensation finally
5/5
GoogleI had a fantastic experience with Complete! Reni was friendly, helpful, organised, and super responsive - often replying to my emails within half an hour. The moving process was very smooth and I absolutely love my new place. Would strongly recommend Reni and Complete for future tenants!
4/5
TrustpilotAgent Chrystalla
My agent Chrystalla was very helpful with my application. Any questions I had she would quickly answer.
4/5
TrustpilotHad a good experience
Chrystalla is very friendly and she did whatever she could to help us with the property. There was a bit of an issue with the move in date because of third party delay but it was solved as soon as she was back from her holidays.
5/5
TrustpilotExperience with Complete Prime Residential Ltd
Katie has been so proactive, professional & so helpful from the start of my purchase to the end. She has assisted me & gone above necessary to guide & support me through a stressful process of moving home. She is true asset to Complete Prime Residential Ltd. Thank you Katie !
5/5
GoogleJessica was really helpful during our tenure . We stayed in their property for more than 2 years and we really enjoyed it . Complete Prime were amazing professionals and always helpful whenever we had any issues. Quick response and resolution time was very quick . Also very helpful when we moved out of property. It was very smooth. Thanks lot Jessica and team .
5/5
GoogleMe and my partner were looking for our new home. We have been contact with Reni Rupprecht since summer time and she was always very understanding and helpful. After we found the perfect place for us Reni always made sure she informed us about the property and the process and after some issues with the previous tenant we finally moved in 3 weeks ago and we could not wish for a better place to live. I would highly recommend Reni to anyone who is looking for a new home.PositiveResponsiveness, Professionalism
5/5
TrustpilotManchester letting agent
We have Rebecca as our letting agent in Manchester and she is brilliant. One couldn’t find a more professional, efficient, hard working property manager. Nothing is too much trouble and she deals with all issues arising in the flat or with our tenant very quickly. I wouldn’t hesitate to recommend Rebecca to manage your flat for you.
1/5
GoogleWe conducted a viewing with Jessica Avalos for a flat at Wandsworth, and we made higher offer than the advertised one. After the viewing, we declared the only technical issue - that my partner is self-employed, BUT on an annual retainer fee, and along with my salary, it can certainly pass the affordability criteria. After that, she clearly neglected us, because of that technicality, to a point where she never responded again -- even to tell us that our offer got rejected. This was highly unprofessional, even if we did not met the affordability criteria. After a few days, we made another offer to another property and we passed the professional referencing without any issue. Bottom line: Please, be better.
Hi Erotokritos, we are sorry to hear about your negative experience. Upon checking our records, it has been made apparent that you have ongoing communication with Jessica. Apologies for the recent delay on a verdict for your offer, but we can assure you that there is a typical waiting period for referencing criteria to be reviewed by the landlord. The property is still available and we will update you on the progress with your offer in due course. Please contact our sales consultants directly for assistance.
1/5
GoogleI enquired about a 3 bed property and asked whether 3 sharers would be able to move in. The lady I spoke to (front desk perhaps?) was one of the rudest people I have ever encountered. She let me know the property does not have the license for 3 sharers (which was perfectly fine). I asked whether the landlord would consider getting a license if we were to cover the cost through offering a higher rental price. She replied with "it's not gonna happen" in the most condescending tone. Would not recommend dealing with them, every other estate agency I've spoken to has tried to make things work by speaking to the landlord or were at the bare minimum friendly.
We are sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients. We understand how stressful and frustrating the property search process can be, and we are sorry to hear that the property you were interested in did not have the required license to accommodate sharers. It is solely the landlord’s responsibility to apply and pay for a license which will accommodate sharers, and all of our landlords are aware of this option prior to listing their property for rent.
5/5
TrustpilotChrystalla
Chrystalla made my experience with Complete Ltd so easy. She is so efficient and fast in responses. She helped me throughout the whole process starting from goodlord process to contacting the landlord and collect the keys. She is really nice.
1/5
GoogleV unprofessional behaviour from Complete manager Jessica Jimenez. She changed her statement so many times while returning our tenancy deposit. She is trying her best to deduct the money from different ways. Not happy the way they treated end of tenancy. Submitting this review might help other tenants who are living under complete. Please make sure you keep record of everything because they will try and lie every possible way. Specially this lady Jassica v rude and unprofessional lady.
Hi there, we're sorry to hear of your experience - at Complete we strive to provide an excellent service to both our tenants and landlords. In order to investigate this further please do get in touch with your full name so that we may reach a resolution. Contact us at Complete through marketing@complete-ltd.com.
4/5
GoogleAshleigh has been very responsive and helpful throughout the time I have been with Complete. She is very competent and it was a pleasure working with her.
5/5
GoogleMolly and the team at Complete did a fantastic job looking after us for the year we spent in a property managed by them. Replies were always prompt and the few defects that needed fixing were attended to quickly and effectively. As a tenant, I'd be happy to have Complete as a managing agent in the future.
5/5
TrustpilotSafiyya is helpful and quick to…
Safiyya is helpful and quick to respond, a pleasure to deal with.
5/5
GoogleI have been very happy with Complete Ltd throughout my tenancy, from moving in to moving out. Their team is professional, friendly, and reliable, with clear processes and great communication. When I moved in, Reni Rupprecht helped me with my tenancy application. She guided me through the process from start to finish and addressed a request I had, following up with the landlord to ensure everything was handled. Thomas Wade, my property manager at the time, was quick and efficient in addressing any issues during the tenancy. More recently, Ashleigh Pearson took over as my property manager. She was consistently available and helpful, ensuring everything ran smoothly during the rest of my tenancy. The move-out process was straightforward and efficient thanks to her professionalism and attention to detail. Complete Ltd operates with discipline and integrity, and I have found them to be trustworthy throughout. I would recommend them to anyone looking for a well-organised and supportive estate agent.
5/5
GoogleI have been with "complete" for over 4 years now and they manage my flat, the service has been mixed throughout with good and some bads, until recently where Viktoria lead the move of the new tenants. Viktoria managed the whole move to a great standard and more importantly got all checks and work done, so the new tenants had a nice newly painted flat to move into. Highly recommend Viktoria.
5/5
TrustpilotConfusion at the last minute meant that…
Confusion at the last minute meant that our application was almost delayed however, Chrystalla Kaila was very helpful in listening to my frustrations and sorting the issue promptly. She has been great throughout the process with her speedy replies and helpful emails. Thanks again!
5/5
TrustpilotJodie has been a fantastic property…
Jodie has been a fantastic property manager. Her response time is incredibly quick, and she efficiently handles any queries or issues I have. She consistently went above and beyond to ensure everything ran smoothly. Highly recommend Complete Prime Residential.
5/5
Google(1) I would like to thank Jody, who is a very capable and responsive property manager. Jody has resolved outstanding concerns that were left unactioned by her predecessors for 3 months within a couple of days of reaching out to her. Jody is demonstrates a high degree of professionalism and is very quick to offer solutions. Many thanks Jody! We recently had an issue with hot water at the development. Jody Micallef, the property manager, as always, ensured a quick resolution despite having to chase the facilities management company. Jody is one of the most efficient and professional people I have met, and always goes out of her way to help with any issues. Thank you again Jody for saving the day! (2)I have had a great experience with Complete. In particular I would like to appreciate and thank Renae who was the extremely helpful and was very generous with her time for all my many questions. She always has an answer and solution! Thanks to Renae, moving was a stress free experience!! (3) Jan 2020 - Jody is an extremely driven and highly motivated professional who always aims for the best standards. She is also very helpful and knowledgeable, and is always ready to support with queries. She is also extremely prompt and efficient in dealing with any tenancy issues (such as the hot water/heating not working etc). I feel very lucky to have Jody for my property manager.
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Complete Prime Residential Ltd's London office has 566 reviews across three platforms: 419 on Google, 1 on Facebook, 146 on Trustpilot.
Complete Prime Residential Ltd London is rated 4.2 out of 5 across all 566 reviews, and 4.1 out of 5 on Google from 419 reviews.
Complete Prime Residential Ltd London, First Floor, 40-42 Charterhouse Street, London, EC1M 6JN.
