5/5
GoogleI’m writing this for sales Matt Dharshi, he’s not like other irresponsible agents, he remains responsive after I moved in and makes me feel secure when encountering problems.
Trusted Agent profile · London
Cluttons London reviews
★★★★★
248 reviews across 3 platforms
23 Albion Street, London, W2 2AS
Cluttons's office in London, at 23 Albion Street, is rated 4.3 out of 5 across 248 reviews on three platforms, including 134 Google reviews rated 4.9.
134
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
106
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleBest experience i’ve had with an estate agent in London. They made the experience very seamless and clear throughout the way. Matt in particular was very kind, he guided me through the entire process and answered all my questions.
5/5
GoogleI have been looking for properties to invest in for the past 3 months and dealt with Sally she is very professional and honest, the best experience I have had in a long time with agents in London and mostly W2.
5/5
GoogleWould highly recommend Gemma Coleman at Cluttons who is an amazing organiser and truly helpful professional.
5/5
GoogleWe had a great experience with Cluttons - they are very efficient and responsive. Gemma, Matt and Will have been extremely kind and helpful throughout the process!
1/5
TrustpilotEcho almost all the other reviews - urge you to avoid!
First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.
1/5
TrustpilotTerrible management of the properties
Terrible management of the propertiesCluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.
5/5
GoogleLibby and Gemma are a team of extremely competent professionals: they were reactive, organised, problem solving and strong communicators. They helped me find a house in a particularly complex housing market in London and served as great intermediary with the landlord. On top of their professionalism, they are both extremely nice people and proved to be trusted partners in my search. I would recommend them to anyone looking for serious real estate agents.
1/5
TrustpilotAvoid at all costs
I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!
1/5
TrustpilotThe worst.
When you think of a horrible estate agency, it's Cluttons.From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say. When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice! And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all. I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!
1/5
TrustpilotWorst Sales Experience Ever
Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!
5/5
GoogleI was very impressed with Callum Hornes professionalism and welcoming approach. He made himself available at all times of the day which helped with my busy schedule. I would highly recommend seeking his advice/services . Im look foward to continuing working with Callum in the future. 5 Stars !!
Agent replied · 15 June 2024
Hi Finlay, Thank you for your kind review. We will be more than Happy to help in the future.
5/5
GoogleVery positive experience of buying through Cluttons Hyde Park. Chris Mulbry was knowledgeable and responsive and remained helpful and impartial throughout in what was a somewhat unorthodox sale. Would not hesitate to recommend.
1/5
TrustpilotPoor after sales service
Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!
5/5
GoogleI went through Cluttons to look for a new flat. I would definitely use again and recommend to a mate. Callum Horne was a great help and gave me useful advice.
5/5
GoogleHad the pleasure to be serviced by Matt and Aaron. Both are wonderful agents, easy to deal with them and professional!
5/5
GoogleReally great service - worked with Callum Horne who provided honest advice and far exceeded expectations to ensure we left happy with the right property for us. Would highly recommend!
5/5
GoogleAfter spending weeks searching for an apartment in central London and talking to probably all real state agents in the market, I finally found Francesca Mant from Cluttons. She and her colleagues, did an outstanding job in finding me something according to my expectations. They were extremely supportive and flexible from the beginning all the way through.
4/5
GoogleGemma and Madeline from Cluttons were very supportive and responsive, great process overall. The external referencing check took a long time doing unnessecary steps
5/5
GoogleMatt Dharshi advice, very good service and walkthrough process from the aparment viewing until I entered my new rented place.
1/5
TrustpilotCluttons Appalling Management of Leasehold Properties
Cluttons manage my leasehold property. They are crass, unaccountable, rude and incompetent. Repairs do not get done, they counteract with false accusations of transgressions by leaseholders and are unprofessional and vindictive. One my fellow leaseholders is being hounded for complaining about them. Huge staff turnover and deal with different employees every month. For your own peace of mind, avoid any dealing with them.
1/5
FacebookAvoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of service should not be acceptable when dealing with high end (or any kind) properties in London, even less so considering the fees we pay them!!
5/5
GoogleMatt had great communication & was easy to work with. Updated me on everything promptly during the process
5/5
TrustpilotQuick and professional services.
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