5/5
TrustpilotMatt is extremely professional and very…
Matt is extremely professional and very hard worker.
Trusted Agent profile · London
Cluttons London reviews
★★★★★
248 reviews across 3 platforms
23 Albion Street, London, W2 2AS
Cluttons's office in London, at 23 Albion Street, is rated 4.3 out of 5 across 248 reviews on three platforms, including 134 Google reviews rated 4.9.
134
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
106
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCowboys to avoid
Please, please if you are taking the time to read these reviews because you’re considering any interaction or business with this underhanded cowboy company take heed! From soaring, unjustified or explained management fees, to being uncontactable, not assessing pressing issues and charging for maintenance issues that don’t exist and a disappearing sinking fund, our list of problems due to their mismanagement is huge. When we have asked for an audit of their expenditure of OUR money they say they audit themselves! Do not get involved with anything that gives them access to bill you.
1/5
FacebookOur large blocks of flats Carlton Gate W9 Residents is extremely unfortunate to be run by Cluttons for past 20 + years. They are mismanaging it an every way. Stay away!
5/5
TrustpilotMatt is the best agent!
Matt is the best agent!! 4real
5/5
GoogleBoth Libby and Gemma were excellent in helping us with our recent move back to Central London. They guided us smoothly through the whole letting process offering support and advice and always at the end of the phone when needed. Thank you very much.
5/5
TrustpilotExcellent local service
I have used Cluttons Islington to both manage a rental property and help in the sale of the property. Chris, James, Hamish and the whole team have been incredibly helpful over many years of work together. They provide a personal service and invest extra effort to help resolve any issues. Highly recommended to all.
5/5
GoogleFound my apartment through Cluttons. Everyone was extremely efficient and responsive. Excellent communication and the actual move went very smoothly too. Both Gemmas were particularly helpful with any questions etc. Couldn't be happier!
5/5
TrustpilotCluttons found us a flat
Cluttons found us a flat - I enjoyed living there for a year. A special mention needs to be given to Matt and Brook - Thank you for the service.
5/5
GoogleI used Cluttons to sell our flat in Marylebone. I tried three companies and was the most impressed with The Cluttons Hyde Park branch. It took a while to sell, but not because of Cluttons. They worked really hard to sell the flat and were excellent communicators throughout. Verity helped the entire way. She was just the right fit for us and was amazing to us, showing us a positive and empathic attitude without being unrealistic. We remained on the same wavelength throughout and she was a delight to work with, constantly updating us without me having to chase. I would highly recommend Cluttons and Verity in particular.
5/5
TrustpilotGreat experience with Matt D
After nearly a decade renting in expensive, competitive UK property markets, I can honestly say I have never had an easier rental/application experience than with Matt D at Cluttons!
5/5
GoogleWhen moving into London from Oxfordshire I had used a variety of property agents, however Cluttons were by far superior. Callum Horne was not only fast but also reliable at sending over documentation and properties to look at. Very happy with the process and efficiency of himself and the company.
5/5
GoogleGemma Dalzell-Brown is fab!
5/5
GoogleMatt is very friendly, talkative, professional and passionate about his work.
5/5
GoogleCluttons was very professional to work with. They were very timely in their responses, and worked very well to create an agreement and solution that worked for all parties. I would recommend their agency.
5/5
GoogleMatt is very friendly, talkative, professional and passionate about his work.
5/5
GoogleAaron was a very responsive and friendly estate agent!
1/5
GoogleThe response is slow and the agency does not admit the problem they have. The reference company they use is not professional. First time they fail my reference with unknown reason. When I ask the reference report, they come back to me and they said they need more verification. It seems they did not check for the first time and they do not know why they fail me first time. But how can they fail my reference firstly without enough checking. And the agency refuse to refund my holding deposit.NegativeResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotPoor & expensive management service
Entirely avoidable management service from Cluttons. Very slow to respond and not proactive in dealing with issues. Repairs through Cluttons’ network is extremely expensive. They don’t have tenants’ or landlords’ interest in mind - never once have I proactively received proper explanations for high costs or alternative quotes (unless I asked). Massive conflict of interest as Cluttons receives commissions from the contractors for works done - they are incentivised to over-charge. Of all the big agencies, Cluttons falls the most short in service.Quick follow-up:- the kickback for Cluttons on repairs is 12.5% (reiterating the conflict of interest). Took over a week for them to get back to me- I have written in to the head office, and while they have acknowledged the feedback, they have not responded to any of the points I have raised.
5/5
GoogleAs a landlord, I can confirm that Cluttons provide an excellent service. They go out of their way to address any issues and keep me informed at all times. Highly recommended!
4/5
TrustpilotA good experience with Cluttons
We moved into our rented property just over a week ago. Unfortunately, there were some initial teething issues, but Cluttons responded quickly to our concerns and resolved the issues. Upon arrival, the boiler was out of service, leaving us without heating for a couple of days. We reported these issues to the agency via email, and in less than 24 hours, we were contacted by a contractor to arrange an inspection/repair. The contractors brought portable radiators to tide us over, and Cluttons has also offered a rental reduction to compensate.Before moving in, the agency maintained good communication with us and responded promptly to our queries. Overall, we are happy with our experience (much better than other agencies)!
5/5
GoogleSuper proffesional stuff. I've been looking for a property couple of months ago and I was working with Sally during my property search. She was one of the most caring and helpful members. Special thanks to Sally and cluttons family for their kind consideration.
1/5
TrustpilotTenants, Avoid.
When we moved in to the property, none of the promised cleaning and repairs had been done. Our dish washer remained broken from the day of our viewing until the day we moved out a year later. In fact they fixed it 3 days before our contract ended by which point we had vacated the property. And now they are showing the same level of unprofessionalism with our deposit. We moved out 50 days ago and had a formal inventory check in and check out organised by Cluttons. We paid for a professional cleaning company to clean the place (even though it was already cleaner than the day we moved in). We even had them come back and rectify any items the inventory clerk raised. After numerous unanswered phone calls and emails we have finally been told that our deposit will be returned to us in full. This was 7 days ago. We have repeatedly asked them to give us an indication of the date we are likely to receive it and have been ignored. We are still waiting... Our overall experience has been dreadful. Renting in London has never been easy and they have only made it harder.
5/5
TrustpilotSuper fast help to fix a problem with a…
Super fast help to fix a problem with a boiler through one of Cluttons associate partners Rosy.
5/5
GoogleFrancesca and Gemma were extremely helpful and efficient throughout the whole property rental process. Would definitely recommend!
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