Trusted Agent profile · London
★★★★★
316 reviews across 3 platforms
36 Horselydown Lane, London, SE1 2LN
Part of Cluttons, see every office.
Cluttons's office in London, at 36 Horselydown Lane, is rated 4.4 out of 5 across 316 reviews on three platforms, including 206 Google reviews rated 4.7.
206
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
108
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWe purchased a flat through Cluttons…
We purchased a flat through Cluttons Tower Bridge and received excellent guidance and support. We are first time buyers in the UK and benefitted greatly from the excellent communication from the agent, Bryn Jenkins.
5/5
GoogleI had a great experience working with Alex to secure my flat. Falon was also instrumental in the whole process, and made things very easy for us. Thank you both!
5/5
TrustpilotThank you
Thank you Brooke D. and the team for being so helpful and answering my questions.
5/5
TrustpilotAvailability
Matt has been always available and made me aware straight away of new properties.
5/5
GoogleI recently had the pleasure of working with Falon Nicholls, the Office Coordinator at Cluttons, during the new lease process for my property. Falon's exceptional management and coordination skills made the entire experience incredibly smooth and hassle-free. Falon demonstrated a remarkable ability to stay ahead of requirements, ensuring a proactive and efficient leasing process. Her helpful and accommodating approach made a significant impact, eliminating any potential difficulties. I would like to extend my sincere appreciation to Falon for her professionalism and dedication. It was a pleasure working with someone who consistently goes above and beyond. I highly recommend Cluttons and commend Falon Nicholls for her outstanding service.
5/5
GoogleI was looking to rent a flat and Sanyah and her team helped me to do is in short time. The viewing was well organise and punctual. I really appreciate all the efforts they've putted to make the entire process so smooth.
5/5
GoogleVery good experience! Brooke was particularly helpful in making the rental process as smooth as possible. Grateful to be all settled in my new home!
5/5
GoogleMatt facilitated an exceptionally efficient and seamless process throughout our new tenancy agreement and he was very helpful. For both tenants and landlords seeking professional property management, I highly recommend Cluttons based on our outstanding experience.
5/5
TrustpilotAbsolutely fabulous
Absolutely amazing. I liaised with Brooke at Tower Bridge. She was fantastic and really helpful and very proactive. I have dealt with so many agencies in the past, but in the future I only want to deal with Cluttons.
1/5
TrustpilotDodgy tenancy terms
Tenants who rent via this agent beware. Cluttons by default put a clause in tenancy agreement which obliges tenant to hire professional deep clean other wise they will deduct cleaning cost from deposit. However, it was obvious that before my move in the property was not professionally cleaned before. Basically they are just putting the burden of cleaning the property on tenant's shoulder. Had to go on TDS and dispute for the cleaning charge.Pay extra attention on tenancy agreement when renting with this agency.
5/5
TrustpilotVery smooth London rental
Very smooth working with them on a rental in London from beginning to end.
5/5
TrustpilotMatt Dharshi it’s an amazing real state…
Matt Dharshi it’s an amazing real state agent. He quickly follows up, provide answers and guides you throughout the process - going above and beyond to help you find the perfect accommodation. Best in London and 100% recommended.
5/5
Trustpilotgreat experience
I had a great experience with this agency. The managers are helpful, always in touch and make follow ups regularly
5/5
TrustpilotOur second sale through Cluttons
We recently sold a second property through Cluttons Tower Bridge. Coincidentally we bought this property through Cluttons 17 years ago. The agents were very helpful with a difficult buyer and went above and beyond to make sure the deal went through. If we wanted to buy another property in the area we would definitely go back to Cluttons.
5/5
TrustpilotJustice was great!
Great service! Justice helped me a lot and was professional, patient, and easy to work with. I’m very happy with the experience and would recommend.
5/5
GoogleBrooke was a great help throughout a smooth onboarding process - definitely recommend!
5/5
GoogleGeorge and his team were incredibly proactive and professional in assisting us with our sale. During what has been a particularly trying time to sell, and not being local it was great we had an agent that we both trusted and knew had our interests in mind.
1/5
TrustpilotAvoid them at all costs!!!
I have never experienced such utter chaos. Cluttons have absolutely no idea how to manage a tea party, let alone a property. They lost check-in documentation, they didn’t respond to multiple repair requests, and your point-of-contact changes on a monthly basis!Absolutely impossible to reach anyone over the phone. Their high staff turnover is a clear indication of the chaos internally! Avoid them at all costs!
5/5
TrustpilotMatt is extremely professional and very…
Matt is extremely professional and very hard worker.
1/5
TrustpilotCowboys to avoid
Please, please if you are taking the time to read these reviews because you’re considering any interaction or business with this underhanded cowboy company take heed! From soaring, unjustified or explained management fees, to being uncontactable, not assessing pressing issues and charging for maintenance issues that don’t exist and a disappearing sinking fund, our list of problems due to their mismanagement is huge. When we have asked for an audit of their expenditure of OUR money they say they audit themselves! Do not get involved with anything that gives them access to bill you.
1/5
FacebookOur large blocks of flats Carlton Gate W9 Residents is extremely unfortunate to be run by Cluttons for past 20 + years. They are mismanaging it an every way. Stay away!
5/5
TrustpilotMatt is the best agent!
Matt is the best agent!! 4real
5/5
TrustpilotExcellent local service
I have used Cluttons Islington to both manage a rental property and help in the sale of the property. Chris, James, Hamish and the whole team have been incredibly helpful over many years of work together. They provide a personal service and invest extra effort to help resolve any issues. Highly recommended to all.
5/5
TrustpilotCluttons found us a flat
Cluttons found us a flat - I enjoyed living there for a year. A special mention needs to be given to Matt and Brook - Thank you for the service.
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