5/5
GoogleRebecca was very helpful and friendly during the whole process. She is very professional and always accessible.
Trusted Agent profile · London
Cluttons London reviews
★★★★★
316 reviews across 3 platforms
36 Horselydown Lane, London, SE1 2LN
Cluttons's office in London, at 36 Horselydown Lane, is rated 4.4 out of 5 across 316 reviews on three platforms, including 206 Google reviews rated 4.7.
206
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
108
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotEcho almost all the other reviews - urge you to avoid!
First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.
1/5
TrustpilotTerrible management of the properties
Terrible management of the propertiesCluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.
5/5
GoogleThe Cluttons team helped me buy my first property back in 2007 and I haven't gone elsewhere since because I trust them and their market knowledge. Their advice is excellent and, although not always what I want to hear, I know that is it right. The property and market guidance from James and George has proved to be right on many an occasion.
5/5
GoogleGreat experience selling my flat through Cluttons. For me the agent’s knowledge of the area and its buildings was of huge value throughout the sales process. Thanks especially goes to George for his professionalism and expertise.
5/5
GoogleCluttons were great in helping me find a flat. George Barker was helpful, considerate and added a lot of value in driving the process forward.
1/5
TrustpilotAvoid at all costs
I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!
5/5
GoogleI had a great experience with George at Cluttons Tower Bridge. He helped me both buy and sell my property in Shad Thames and was a great help throughout. Very good communication, clear and helpful. I would definitely recommend.
1/5
TrustpilotThe worst.
When you think of a horrible estate agency, it's Cluttons.From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say. When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice! And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all. I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!
5/5
GoogleAlex Chapalain (and the Cluttons team) has been incredibly helpful throughout the buying process. I'd been searching for a while when he proactively reached out with a property that exactly matched what I was looking for. He was very knowledgeable about the property, prepared all the info in advanced and was prompt & clear in his communication from start to finish.
1/5
TrustpilotWorst Sales Experience Ever
Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!
5/5
GoogleHad a great experience with Bhavika, she was punctual, friendly, and gave a clear, informative tour of the flat. Made the whole process easy!
1/5
TrustpilotPoor after sales service
Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!
5/5
GoogleWe worked with Cluttons during our home search, and Brooke assisted us. She was attentive throughout the process, answered all our questions, and was extremely helpful. We had a smooth and successful rental experience. Thank you for your effort and time Brooke :)
5/5
GoogleBryn and George did a great job with the sale of our flat. They're quick to respond and react. And are open to ideas and suggestions. They know the area extremely well and are by far the best agent locally. It was a pleasure working with them.
1/5
GoogleAvoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of service should not be acceptable when dealing with high end (or any kind) properties in London, even less so considering the fees we pay them!!
1/5
TrustpilotCluttons Appalling Management of Leasehold Properties
Cluttons manage my leasehold property. They are crass, unaccountable, rude and incompetent. Repairs do not get done, they counteract with false accusations of transgressions by leaseholders and are unprofessional and vindictive. One my fellow leaseholders is being hounded for complaining about them. Huge staff turnover and deal with different employees every month. For your own peace of mind, avoid any dealing with them.
1/5
FacebookAvoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of service should not be acceptable when dealing with high end (or any kind) properties in London, even less so considering the fees we pay them!!
5/5
GoogleProfessionals and efficient. Cluttons helped me to find the perfect apartment for me and my partner. In no time, I had all the documents ready to be signed. The viewing was well organise and punctual. I really appreciate all the efforts they've putted to make the entire process so smooth. I totally recommend working with them.
5/5
GoogleGeorge and the rest of Cluttons team were very helpful when we were purchasing our property. He was always quick to respond and would chase other people if it was something he couldn't answer or resolve himself. The process was as smooth as it possibly could have been, and they were patient whenever we were running late or there was a delay on our end.
5/5
GoogleWe recently sold a flat in Shad Thames and were very impressed with the effort George and the sales team put in to make this happen. The feedback following a viewing was always prompt and helpful. Cluttons were a joy to work with so I would recommend them.
5/5
TrustpilotQuick and professional services.
5/5
GoogleAmazing customer service! Thank you George and Leora for incredible professionalism, responsiveness and care!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGeorge Barker at Cluttons…
George Barker at Cluttons is a pleasure to work with. He is incredibly responsive, professional and excellent at sales progression. I wouldn’t hesitate to recommend him.
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