5/5
TrustpilotDeal with problems enthusiastically
Matthew Dharshi is a very responsible rental agent. He responded promptly and always patiently helped me solve my rental problems. Thank you.
Trusted Agent profile Β· London
Cluttons London reviews
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290 reviews across 3 platforms
36 Horselydown Lane, London, SE1 2LN
Cluttons's office in London, at 36 Horselydown Lane, is rated 4.4 out of 5 across 290 reviews on three platforms, including 180 Google reviews rated 4.7.
180
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
108
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI just bought and sold through Cluttons Tower Bridge, working with Bryn Jenkins and George Barker. They were exceptional, Bryn kept on top of both transactions and helped to smooth the way. They were both a real pleasure to work with. Very highly recommend. Thank you!
4/5
GoogleMatt was very friendly and welcoming when showing us around the 2 properties. He had a very good knowledge of the local area and was quick to follow up on the additional information we requested.
5/5
GoogleCluttons valued our property in early November 2022, Alex Chapelain secured an acceptable offer by the end of that month and we completed the sale in March. Alex was very responsive and helpful throughout, which reduced stress levels all round. All in all we had a good result and an excellent process - Alex is very skilled at managing around potential stumbling blocks. We are very satisfied with Cluttonsβ service.
5/5
GoogleA new tenant from one of the properties rented out by Cluttons. Staffs are accommodating especially Ms. Mariana Gomez-Torres. She's very promt, diligent, supportive and made sure that all your quiries and concerns are dealt with accordingly. With your help made the process run smoothly. A person like her is an asset to the company. Thank you very much Ms. Mariana.
5/5
GoogleBrooke was great in supporting us in our recent search for a 2 bed rental flat. She was constantly available throughout the process for any queries that we had helpful and knew exactly what we were looking for which helped us find somewhere really quickly that we love. Thanks Brooke!
5/5
TrustpilotThe team at Cluttons is amazing andβ¦
The team at Cluttons is amazing and found me the perfect studio! Special thanks to Rebecca for her help.I highly recommend this agency. I feel so at home living here, and they provide excellent service whenever I need anything :)
5/5
GoogleBrooke is so nice, always ready to help and responds promptly. We wanted to connect with the tenants to inquire about second-hand items, and Brooke was very willing to assist. Thanks to her help, we successfully made the connection. We truly appreciate the consideration and support!
5/5
GoogleLucinda has been amazing in helping us find a property. She was quick to call back for viewings & has been incredibly patient with all my questions! No request is too small and even at 6pm on a Friday evening, she's still making time for us! Could not recommend her & Cluttons enough. Especially given the incredibly fast paced London rental market. Thank you π
5/5
TrustpilotThank you for the experience
Iβve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my questions in such a helpful way. I usually get a bit nervous going into branches but she was so lovely and welcoming that I felt completely at ease.
5/5
GoogleMy experience with Cluttons was smooth and we all work together to make things happen as planned. Thank you Brooke Darwood for being on the top of all steps of my renting process. I'm happily settled now. Thank you also Cluttons team. Ebert
5/5
TrustpilotA very professional and personalβ¦
A very professional and personal service from Verity and the team at Hyde Park. Itβs refreshing to work with an agent who listens to the landlord as well as providing sound advice and solid representation. Strongly recommended.
5/5
TrustpilotExcellent service
Matthew Dharshi went above and beyond to help secure us our rental property. Highly recommended.
5/5
GoogleI bought my Shad Thames flat with Cluttons in 2005, rented it with them as managing agents 2011-2023 and sold it through them in 2023. The sale was handled by Alex Chapalain, who was responsive, empathetic and pragmatic in making sure we got the deal done. I recommend the professionalism and responsiveness of the Cluttons Tower Bridge team, and in particular Alex.
1/5
GoogleFine whilst we lived there, a nightmare when trying to move out. Firstly, will make up reasons to get money back from the deposit - which we didn't bother contesting much. But then will fail to pay back the deposit and LIE to you that they have processed it constantly. It has now been 3 months and we are now having to pursue legal proceedings just to get money back. A awful company and experience. See trustpilot for a similarly consistent experience by many.
Agent replied Β· 12 June 2024
Hello, we are disappointed to hear your comments and we would be happy to discuss this further with you. Our email address is customerfeedback@cluttons.com. In the meantime, we have completed a review of your feedback and can confirm that Cluttons have complied with all legal and regulatory requirements in relation to the matter. We are currently in the process of liaising with the landlord.
1/5
GoogleCluttons seems to have an issue with returning deposits. More than five weeks after moving out they have yet to return mine, and are not responding to e-mails or returning calls. A friend of mine had the exact same experience and had to open a dispute with the deposit protection service to get his deposit back. Do not trust Google Maps reviews - on Trustpilot they have a 1.9/5 star rating with a flurry of similar stories. I will not be renting through them again. Update: I tried sending an e-mail to the address they provided below, but there is no response. I still didn't get my deposit back.
Agent replied Β· 12 June 2024
Hello, We are disappointed to hear your comments and we would be happy to discuss this further with you. Our email address is customerfeedback@cluttons.com. In the meantime, we have completed a review of your feedback and can confirm that Cluttons have complied with all legal and regulatory requirements in relation to the matter. We are currently in the process of liaising with the landlord.
5/5
GoogleVery happy to have worked with Bryn Jenkins from Cluttons Tower Bridge on my flat searching. Bryn was very professional, was always in contact and provided excellent support from the start of flat searching to closing the deal. Would recommend!
5/5
GoogleReally wanted to submit a positive review here. I rent a property through Cluttons. Everything has been seamless from the initial viewings to signing docs, transferring funds, referencing etc. Had no issues whatsoever. Everyone I have dealt with has been super professional and given a high level of service. They have found me an amazing property and Iβm so happy. So just wanted to put that out there in case you are put off by the negative comments. They are no representative at all.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBhavika was great. Very responsive and helpful throughout the entire lettings process. Gave us all the information and was upfront so no surprises.
5/5
GoogleI recently sold my apartment in Shad Thames through Cluttons Tower Bridge branch. The guidance and service I received was truly first-class. George from the Sales team provided excellent advice on optimal pricing and marketing, and was then able to whip up interest and secure a serious buyer incredibly quickly despite challenging market conditions. Moreover, the service I received throughout the sales process itself was genuinely outstanding - I couldn't have asked for more! From beginning-to-end the whole sales process was executed flawlessly, so hats off to Cluttons and George. I can wholeheartedly recommend them to anyone who's looking to sell a property in the area. 5-stars.
5/5
TrustpilotGood experience as a buyer
I have completed a purchase of a nearby property through Cluttons Tower Bridge. George has been professional and helpful throughout the process, helped to broker negotiations and responsive regarding various queries. Great service overall.
5/5
TrustpilotBig thanks to Brooke Darwood forβ¦
Big thanks to Brooke Darwood for helping my boyfriend get his flat sorted so quickly and smoothly! Super helpful and made the whole process really easy. Highly recommend! Exceptional service from start to finish.
4/5
GoogleLoved working with Bhavika, very responsive to queries and gets the work done efficiently and timely. No issues and no need to chase to get the work done at all!
Agent replied Β· 9 September 2025
Hi Vanshika - thank you for your kind words about Bhavika! We're pleased to hear she delivered the responsive and efficient service that Cluttons strives for. We hope to work with you again in future.
5/5
TrustpilotMatt is very helpful agency
Matt was super friendly, patient and helpful, made everything easy!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Cluttons London
How many reviews does Cluttons London have?
Cluttons's London office has 290 reviews across three platforms: 180 on Google, 2 on Facebook (across the whole business), 108 on Trustpilot (across the whole business).
What is Cluttons London's rating?
Cluttons London is rated 4.4 out of 5 across all 290 reviews, and 4.7 out of 5 on Google from 180 reviews.
Where is Cluttons's London office?
Cluttons London, 36 Horselydown Lane, London, SE1 2LN.
