1/5
GoogleOur Livesmart scheme has been ruined by the lack of maintenance by Clarion and we pay for services that we don't receive. Clarion have allowed a once "flagship" scheme go to ruin due to greed.
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,217 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,217 reviews on two platforms, including 657 Google reviews rated 1.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAngela resolved my issue very quickly…
Angela resolved my issue very quickly and professionally, great service
Agent replied · 12 June 2024
Hi Ashley - Thank you very much for letting us know that Angela was able to help and resolved your issue very quickly - Great news! Kind regards, Kate.
5/5
TrustpilotA gutter repair
Every one I went through to book a repair was very helpful, thank you
Agent replied · 24 August 2024
Hello Christine, thank you for your review, so glad we could be of assistance to you. Kind regards, Carol
4/5
TrustpilotSatisfied with the way the caller…
Satisfied with the way the caller handled my call today
Agent replied · 24 August 2024
Good Afternoon KevinThank you for leaving a great review for Clarion. We are so pleased to hear that you was satisfied with how your call was handled today.Hope you have a lovely day.Kind RegardsNatalie
5/5
TrustpilotAmazing services thank you ever so much…
Amazing services thank you ever so much Nicola!!Quick response quick sorting documents out very helpful!!!! 5 stars ⭐️ Nicola Dienelt!Thanks again!!!
Agent replied · 24 August 2024
Good afternoon Gintare and thank you for taking the time to leave a five star review - I will pass this over to Nicola and her team straight away and, I'm sure, she will be delighted to see how she was able to help so thanks again. Kind regards, Kate.
5/5
TrustpilotHelpful
Helpful, polite and efficient. Thank You.
Agent replied · 12 June 2024
Good afternoon Kelly, thank you for your review. I am so pleased that you have found our online team to be effective. I hope that you will continue to use this service in the future, should you need to contact us. Kind regards, Carol
5/5
TrustpilotOnline chat worked well no waiting…
Online chat worked well no waiting question answered right away.
Agent replied · 12 June 2024
Good afternoon Paul, thank you for your review of the online team. I am pleased to know that this was quick and easy for you. I hope that you will consider using this service in future. Kind regards, Carol
4/5
TrustpilotDespite constant chasing
Despite constant chasing, live chat do their best to assist you.
Agent replied · 24 August 2024
Good Morning KevinThank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the service offered by our webchat team. We do hope you enjoy using our webchat service again in future.Kind RegardsNatalie
5/5
TrustpilotI wanted to find out something that I…
I wanted to find out something that I noticed while I was out and I found that answer from the staff
Agent replied · 12 June 2024
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that you was able to find the answer to your query whilst you was on the go. Another perk to our webchat service!Have a great day.Kind RegardsNatalie
5/5
TrustpilotExcellent advisor
My repair was reported in a very friendly and timely manner
Agent replied · 12 June 2024
Thank you Di for letting us know that your chat went so well today - Kind regards, Kate.
5/5
TrustpilotMy problem was dealt with quickly and…
My problem was dealt with quickly and fully explained.Very pleased with the result
Agent replied · 12 June 2024
Hi Merle, thank you for your kind review. So glad we continue to be of service to you. Kind regards, Carol
5/5
TrustpilotSpeedy Gonzales
The agent handled the case brilliantly, no dilly dallying about! Done! Happy 😃!
Agent replied · 19 June 2024
Hi Jermaine, thank you for your review. I am so pleased that you were happy with our online service. Kind regards, Carol
1/5
Googletreat you like a moron, take over two years to get a survey, then when their fault, threaten you with legal action!
5/5
TrustpilotProfessional conversation with…
Professional conversation with Priscilla. I think she did everything to resolve my issue.
Agent replied · 12 June 2024
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that Priscilla was so professional when handling your enquiry. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
5/5
TrustpilotOnline chat with Debbie who answered…all my questions. She was very helpful
Online chat with Debbie who answered all my questions regarding a possible mutual exchange
Agent replied · 12 June 2024
Good morning Elaine and thank you for taking the time to let us know how your online chat went - It's good to hear that Debbie was able to help with your possible mutual exchange - Great news! Kind regards, Kate.
1/5
GoogleThey do not care about dealing with issue properly, they don't care if a neighbours causing issue
5/5
TrustpilotSorted my issue out with no problems…
Sorted my issue out with no problems and was very helpful
Agent replied · 12 June 2024
So pleased to hear we was able to assist you Ann Marie, I do hope you continue to use our web chat service for any enquiries you may have. Kind regards, Emma
5/5
TrustpilotVery good customer services were…
Very good customer services were provided, and my query was resolved professionally.
Agent replied · 24 August 2024
Hi Muzammil, That's great to hear, so pleased your query was resolved. Thank you for your review.Kind regards Emma
5/5
Trustpilotmy problem was dealt efficiently and I…
my problem was dealt efficiently and I got all the information I needed
Agent replied · 12 June 2024
Hi Merle and thanks for letting us know that your enquiry was dealt with efficiently today and the five-star review too - Kind regards, Kate.
5/5
GoogleNever a problem dealing with pauline my housing officer. She always fixes everything including a rent reduction for me. I had an issue with leaking taps and pauline and mickey sorted it asap. Thanks.
5/5
TrustpilotQuery dealt with quickly and everything…
Query dealt with quickly and everything explained to me. Many thanks for your help.
Agent replied · 24 August 2024
Good AfternoonThank you for leaving a great review for Clarion. We are so pleased to hear that everything was sorted for you today. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
5/5
Trustpilot5stars and more can’t recommend more…
5stars and more can’t recommend more highly!!! Thanks ever so much Nickola Dienelt once again!!! Love my new place! 🙏🖤
Agent replied · 24 August 2024
Good morning Gintare and thanks again for a great review - I will certainly pass this on to Nickola and the team and it's great to hear that you love your new home. Kind regards, Kate.
5/5
TrustpilotVery polite and helpful and dealt with…
Very polite and helpful and dealt with issue efficiently and arranged new appointment straight away.
Agent replied · 24 August 2024
Good MorningThank you for leaving a great review for Clarion. We are so pleased to hear that you are happy with the service that you have been receiving. We do hope that you continue to enjoy using our webchat service.Kind RegardsNatalie
5/5
TrustpilotThe advisor was very helpful
The advisor was very helpful, and sorted my enquiry.
Agent replied · 12 June 2024
Good morning Dawn, thank you for leaving a review for our online team. It's good to read that they have been helpful and resolved your query. I hope that you will continue to use this service should you need to contact us in future. Kind regards, Carol
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