1/5
GoogleHouse to many creeps with mental health issues and employee the same,
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,211 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,211 reviews on two platforms, including 657 Google reviews rated 1.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotPolite
Polite, helpful and efficient. Brilliant!
Agent replied · 12 June 2024
Hi Nicola - Thanks for the positive review after chatting to us today and, I know, the team will really appreciate you taking the time to let them know how they did so thanks again - Kind regards, Kate.
5/5
Trustpilotonline very easy to use plus pick your…
online very easy to use plus pick your own day
Agent replied · 24 August 2024
Good Afternoon Thank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the online repairs service you received. We do hope you continue to use this service in future.Kind RegardsNatalie
1/5
GoogleHave properties sitting rotting when there are people homeless or needing bigger or smaller properties!. 4 properties in one road!. Its disgusting!. To top it off get told its an IT issue!. Surely you should have back up or staff that can get out of office and off there bitts to check properties out!!!..
5/5
TrustpilotI had a query
I had a query, which they are helping me with. Very prompt replies and polite.
Agent replied · 24 August 2024
Good morning Ms T and thanks for leaving us a five-star review - It's great to hear that we were able to help you with your query - Best wishes.
1/5
GoogleTerrible Housing Association 1. Takes months to do repairs 2. Difficult to contact. Phone line always busy. No email 3. Do not take care of communal areas
5/5
TrustpilotMade my day a little better
Quick and efficient and helped me right away thank you!
Agent replied · 24 August 2024
Good Morning KateThank you for leaving a great review for Clarion. We are so pleased that you was so happy with the service you received today. We do hope you continue to have a wonderful day.Kind RegardsNatalie
5/5
TrustpilotThe advisor was very helpful and…
The advisor was very helpful and provided the information I requested.
Agent replied · 24 August 2024
Hello Fiona and thank you for such a lovely review after your webchat today. I am happy to hear that the team were able to help and inform you in response to your query. Appreciate you taking the time to share your thoughts with us. Kind regards, Pris
1/5
GoogleThe worst housing association to be involved with.poor communication and worst service ever.4 weeks now I'm still waiting for a response to an email
5/5
TrustpilotExplained my issues and booked the work…
Explained my issues and booked the work in quickly.
Agent replied · 12 June 2024
Good Morning MadelynThank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the assistance you received today. We do hope that you enjoy using our online platform in future.Kind RegardsNatalie
5/5
TrustpilotNicole gave great service
Nicole gave great service. Thank you.
Agent replied · 12 June 2024
Good afternoon - Thank you so much for taking the time to leave a review about your webchat, glad Nicole was able to help advise you. I'll be sure to share your comments with her! We really appreciate your feedback and hope you continue to use the live chat feature in the future! Thanks once again and best wishes, Pris
1/5
GoogleAm not happy in regards to my mutual exchange am classed as a priority and no communication from my case worker disgraceful
1/5
GoogleUsless and disrespectful pathetic company avoid at all costs
5/5
TrustpilotOnline chat was very useful
Online chat was very useful, the lady helping me was very friendly and helpful.
Agent replied · 24 August 2024
Good Afternoon Sophie, Thank you for you 5 Star review! Glad to hear our online chat is a useful service for you and that the advisors were able to help you. Appreciate your feedback - Best wishes and thanks again.
5/5
TrustpilotGood job
Good job, accurate and for time!
Agent replied · 24 August 2024
Good MorningThank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the repair that you recently raised online. Kind RegardsNatalie
5/5
TrustpilotThe service John provided was accurate…
The service John provided was accurate and prompt. Thank you
Agent replied · 24 August 2024
Hi Eva, how good to hear that John was able to assist you today - I will send this over to John and the team now so thanks again - Kate.
5/5
TrustpilotDebbie rearrange my appointment very…
Debbie rearrange my appointment very quickly
Agent replied · 12 June 2024
Good MorningThank you for leaving a great review for Clarion. We are really pleased to hear that Debbie was able to assist you with rearranging your appointment. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
5/5
TrustpilotVery polite showed ID and introduced…
Very polite showed ID and introduced himself
Agent replied · 12 June 2024
Good Morning SamThank you for leaving a great review for Clarion. We are so pleased to hear that you are happy with the recent repair carried out in your home. We do hope you enjoy using our online repairs service in future.Kind RegardsNatalie
5/5
Trustpilotjob repair
had a good chat my problem was sorted while online
Agent replied · 12 June 2024
Hi Andrew - Thank you for taking the time to leave a 5 star review. Its really great to hear that our webchat team could help you sort your problem. I'm glad we could offer a resolution for you today. Thank you again Andrew and I'll be sure to let the team know. Kind regards, Pris
5/5
TrustpilotPolite
Polite Understood the problemPleasant Patience
Agent replied · 12 June 2024
Good afternoon Shareme. Thank you for leaving a great review for Clarion! We are so pleased to hear how you found your webchat with us. We do hope you enjoy using our webchat service in future - Kind Regards, Pris
5/5
TrustpilotVery nice ladie
Very nice ladie. Helpful. Got my answer
Agent replied · 12 June 2024
Good afternoon Kristina and it's good to hear that your enquiry was resolved with my colleague on webchat today - Many thanks, Kate.
5/5
TrustpilotVery helpful
Very helpful, understanding
Agent replied · 24 August 2024
Good Morning AlexThank you for leaving a great review for Clarion. We are so pleased to hear that the agent that you spoke with was so helpful and understanding. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
1/5
GoogleDriver You saw me working in the car parking. Why did you block the exit?
Agent replied · 24 August 2024
Hi Andrius, if you'd like to discuss this with someone, please email reviews@myclarionhousing.com with details, including your full name and address, and we'll be in touch.
1/5
TrustpilotThe agent left the chat
The agent left the chat, without dealing with my enquiry.
Agent replied · 24 August 2024
Good afternoon Dannielle and thank you for taking the time to leave a review today after using webchat. Please accept our apologies that your webchat appeared to have been cut short, it appears there may have been some connectivity issues. If you do have additional queries, please do contact us again and we will be happy to assist. Once again please accept our apologies for the service you received this afternoon - Kind regards, Pris
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