Clarion Housing Lettings reviews

★★★★★ 1/5

Trustpilot

Terrible Staff

From 2022-2024 we experienced terrible anti social behaviour which involved stalking, physical and verbal abuse. People injecting outside our door and someone in a balaclava coming to our door, my car also got written off. This was so traumatic it made us ill and Clarion paid for Court proceedings and moved us. We were told he wouldn’t attend our new property but he did several times. Yesterday we were told he wouldn’t attend again. He hadn’t told his manager he had this job this morning and attended again. Laughing that camera maliciously enjoying our pain.

Chloe · 18 September 2026

★★★★★ 1/5

Trustpilot

4 year old complaint and still getting absolutely nowhere with Clarion!

I contacted Clarion about a noise issue 4 years ago. It’s a long story but to cut it short, Clarion did little to investigate. I had to put in an official complaint, get the council’s Environmental Health Department and my local MP involved, and eventually had to take it to the Ombudsman, because Clarion handled everything so badly. The Ombudsman found in my favour and gave them instructions on how to resolve this.

FedUp · 23 September 2026

★★★★★ 5/5

Trustpilot

Nichola was incredibly helpful on live…

Nichola was incredibly helpful on live chat, was kind and compassionate about my situation, I could not have asked for a better experience.

Emmy · 14 September 2026

★★★★★ 1/5

Google

Horrible service. Ive been wothout heating and hot water for a week. I have a diabled child i care for and the solution was to leave me with a portable heater and no hot water until the boiler can be replaced. There is mould growing on the walls which im having to clean all the time and cant leave my windows open because its freezing. Ill be raising this further. Whats worse is that when u call them they just dont care. No heating or hot water for over a week for a house with a severely disabled 4 year old is shocking to say the least.

Usman · 16 March 2026

★★★★★ 4/5

Trustpilot

Cliona

Cliona is a lovely person to speak to, knows her information and helps the best she can highly recommend her.

Billie-Jo · 8 September 2026

★★★★★ 5/5

Trustpilot

Thank you to the customer service team…

Thank you to the customer service team John was very understanding professional and helpful great customer service skills

Kareen · 11 September 2026

★★★★★ 5/5

Trustpilot

Samantha was very helpful

Samantha was very helpful, I didn't have to wait long and she sorted my enquiry very quickly.

Charlie · 17 September 2026

★★★★★ 5/5

Trustpilot

Very helpful!

Nichola was friendly helpful and knowledgeable, a pleasure to speak with. Thank you for yous assistance

T · 14 September 2026

★★★★★ 1/5

Google

I live in a one-year-old high-rise in London managed by Clarion Housing and have experienced many issues within just a year: 1. Communication mostly one-way: I email and usually get only generic acknowledgements. 2. Lifts failed frequently, often weekly. 3. Windows not cleaned for over a year despite paying a service charge to clean quarterly. 4. Multiple heating failures; responses delayed for days. 5. Teams chats mocked me and complained that I kept raising concerns. 6. I was threatened with legal action for “excessive” contact, which felt retaliatory. 7. CORE form sent to government contained made-up data about me and my tenancy; still not corrected. 8. My email address was marked as spam the day after I raised a discrimination complaint. 9. Fire-door remedials shown as “completed” in Clarion’s system even though no works occurred. 10. Person-Centred Fire Risk Assessment still not completed despite promises. 11. Advice to test fire alarms weekly led to multiple building-wide evacuations, especially hard for disabled residents in a 32-storey block; despite apologies and a promise to correct, the wrong notice remained. 12. Sharing of the Fire Risk Assessment delayed for months. 13. Sign-up papers state smoke and carbon monoxide alarms were tested, but they were not. 14. My request for email communication was often ignored; phone calls were made despite my disability. 15. Safeguarding referral sent to the wrong local authority. 16. Clarion’s own lawyer advised breaches of the Equality Act 2010, Data Protection Act 2018 and UK GDPR. 17. I was recorded as deaf, which is incorrect. 18. Numerous errors in my tenancy records, including the tenancy type. 19. Incorrect advice about the building’s water supplier. 20. Access to BuildingLink app not provided for a year, cutting me off from key health, safety and management updates. 21. CCTV fitted in post room and chute room, yet Clarion said they could not access their own recordings, resulting in parcels being stolen and fly-tipping in the chute room. 22. Access to electricity meters to get meter readings delayed for over a month. 23. Subject Access Requests were often delayed and incomplete. 24. After moving into the flat, I began reporting an issue that I can hear noises such as dishes, cutlery, cupboards, the microwave, and voices on a daily and nightly basis. I reported this as a defect, as it is unlikely that the sound insulation meets the standards expected of a modern new-build property. 25. The complaint response incorrectly stated that an acoustic test had been carried out in my home following my concerns. 26. A 10-second “subjective” noise test concluded there was no issue; later admitted rushed and inaccurate, yet still relied upon. 27. Internal messages urged pushing that the property is “fit for purpose” and that the problem was me, before any investigation. 28. Three staff attended my home with a hostile approach despite my known social phobia. 29. Noise monitoring equipment was installed but was not recording properly. 30. A promised reset of equipment visit never occurred. 31. Instead, they pushed to collect the device and ignored the promised reset. 32. A second installation of noise monitoring equipment was attempted without reasonable adjustments. 33. I was promised a Noise App link but never received it. 34. The ASB case was closed after an incomplete investigation that mixed up events and facts. 35. Promised carpeting installation was never followed up. 36. After case closure my health deteriorated severely, leading to A&E, an Urgent Treatment Centre visit and two ambulance attendances. 37. No updates followed after I sent new video evidence and diary sheets. 38. My Mental Health Team and GP urged urgent action on the noise issue; there was no follow-up. 39. Another resident reported similar problems; each of us was told we were the only one, which appears to isolate tenants. 40. A survey finally happened after a year and confirmed my concerns, after prolonged gaslighting. 41. I feel I have been subjected to victimisation.

Patrick · 26 November 2025

★★★★★ 5/5

Trustpilot

Nichola was very helpful and listened…

Nichola was very helpful and listened to my problem

Tyrone · 14 September 2026

★★★★★ 1/5

Trustpilot

Extremely upsetting experience after my mum passed away

I contacted this company after my mum sadly passed away to deal with the tenancy of her property. I understand that there are processes that need to be followed when someone dies, and I was more than willing to do everything I could to help bring the tenancy to an end as quickly as possible.

Lisa · 10 September 2026

★★★★★ 4/5

Trustpilot

Operator was very helpful,polite and…

Operator was very helpful,polite and professional

Kimberly · 14 September 2026

★★★★★ 5/5

Trustpilot

Quirey was dealt with

Carol · 23 September 2026

★★★★★ 1/5

Trustpilot

Disgusting disgrace of a housing association

So let me get this straight you allow the degenerates to break all housing contracts rules repeatedly and do absolutely nothing about it. People smoke drugs in the communal hallway you’re response is to ring 101 and get a crime reference number, people who have dogs and bark 24-7 who have been complaining about by numerous residents you’re response is to ring rspca who won’t do anything they even said they won’t unless the dog is being mistreated and then you say ring the council who then say we need to record on a app to noise but how can you when the residents are in there 70-90s not all people have iPhones. But why when you are aware of the noise and disturbance by numerous people reporting it why is it always the residence job to do what you should be doing you’re housing officers are the most lazy and incompetent people I have ever had to deal with. There is one resident who has been raided by police numerous times had windows smashed numerous times and has been arrested numerous times has had numerous anti social activities and now has dog barking 24/7 and lives next to vulnerable elderly residents who have lived here for 50+ years you have done absolutely nothing to help them you are a disgusting disgrace and you should not be allowed to run a housing association. You pass the blame on to other entities or the law abiding residents to do you’re job you do not enforce anything unless it’s to do with rent surprise surprise only care about money not the well-being of residents. I can not wait until I give all my evidence I have been collecting for the past 5 years and give it to the ombudsman and take you to court and sue the hell out of you.YOU WILL REGRET THIS.

Jack · 22 August 2024

★★★★★ 1/5

Trustpilot

I live on the 6th floor of a 14 floor…

I live on the 6th floor of a 14 floor building with BOTH lifts currently not working. I have a 3 year old child, a 1 year old baby and a 13kg pram that I need to balance and hold whilst I go up those stairs! The first lift broke down 2 weeks ago and now today the second lift has given up on us. Someone has been sent just to inform us that they’ll return on Monday to fix the lift, as they don’t provide a weekend service? So now during this heat, I’ll be trapped in doors unless I can arrange somewhere else to stay with my kids because the walk up and down the stairs isn’t an option! Extremely disappointed with this service, as this should be seen as an emergency by Clarion! There’s crackheads in the building as it is, so the idea of the staircase isn’t ideal for any normal human.

Lina · 3 August 2024

★★★★★ 5/5

Trustpilot

I used the Clarion chat

I used the Clarion chat today and the service was fantastic. After messaging with a bot I was put through Jill, after evaluating my problem I was put through to John. After a couple of questions he put my repair through to be be booked. While John was looking at another situation I had, I was called by the repair company to book in my repair! Then back with John and he added a note to a current repair. Great service.

Nicola · 22 July 2024

★★★★★ 1/5

Trustpilot

Once again having to put another review…

Edit: I havnt received the invite yet Once again having to put another review as it seems it’s the only time something is done!!! Last one was to do with the bathroom floor and the repairs/mould in my kids room eventually got done just for the floor to give in again a few weeks later and the wall in bedroom coming apart and instead of new insulation put in it was blue tissue paper! Been going on since October , keep getting told they will get back to me , a complaint was made , havnt heard anything , now I need to raise/add on due to finding mould in the big cupboard which for told was sorted and has ruined boxes for ornaments which now they will have lost value as there damaged. The bathroom absolutely stinks, my kids shouldn’t have to live in a home like this! I just want to move out of this place as it’s now effecting my effect physically as well as mentally! Blame is just getting passed across or when I do speak to someone it’s like oh they only have just got back to me which is convenient. Lights still wasn’t replaced either , the front door is still not been replaced as there’s gaps etc all round it, which we got told it’s going to be done due to it being a risk. This whole flat needs works done and not a rush job as it just happens again!

Kerry · 22 July 2024

★★★★★ 1/5

Trustpilot

Incompetent at every level

30 days since I made a complaint and they have not responded. Last review i wrote,they responded on here that they had messaged me for further information. This was a lie, something they seem to do frequently. The true definition of a slumlord. They can't even follow their own complaints procedure. They are incompetent at every level that matters but very good at being dishonest. If there was a prize for incompetence, they would win in every category. There is no accountability at all. They want people to live in slum conditions as long as the rent is being paid, they don't care.

Melissa · 19 July 2024

★★★★★ 5/5

Trustpilot

Online Chat Service

clarion's online chat service is os much more quicker and efficient than calling in. Chat operators are always very knowledgable and ready to help. Today, although he was unable to resolve the issue, Adam handled my query quickly and professionally to the best of his ability and gave me all the reassurance needed that my query will be dealt with within a particular timeframe. I was very happy with the way the chat and my query was handled and will probably use the online chat service more in future after this positive experience. Thanks Adam :)

Shenel · 1 July 2024

★★★★★ 1/5

Trustpilot

Claring putting costs over care

I arranged in January for Clarion to look at installing extra sockets in a house for a severely disabled elderly man. There were extension leads everywhere in his lounge and they have carried out little improvements in since 1950. Five months after an inspection I chased up and was told they would not help and to contact the OT's. They could have told me this in January and with the long wait for a OT this means a long delay. I was disappointed that a company as big as Clarion should care so little for a elderly vulnerable tenant.

Brian · 26 June 2024

★★★★★ 5/5

Trustpilot

My 5*experience with Denny who worked…

My 5*experience with Denny who worked in my house finished yesterday, I forgot when he started, cant give exactly the date, his very polite and friendly, I could not express how comforting he's words were to me Regarding my situation.He solved my house problem that was making me sick physically and mentally. I'm glad that he puts his efforts in the work he has done. He has a high level of professionalism and are very dedicated to completing the job, and he cleaned up after the completing the job. I cannot put into words how helpful he was. Thank you Denny and thank you clarion for having such an excellent representative.Thank you Denny 😊.Asia begum

Asia · 16 June 2024

★★★★★ 5/5

Trustpilot

My 5* experience with Julie from the…

My 5* experience with Julie from the Tenancy team. I could not express how comforting her words were to me regarding my situation. She solved a problem that was making me sick mentally and I will forever be in debt of her act of kindness. She did everything in her capacity to assist me with my housing matter and stayed with me until the end. I cannot put into words how helpful she has been. Thank you Julie and thank you clarion for having such an excellent representative. Thanks, Razia

Shagufta · 15 June 2024

★★★★★ 5/5

Trustpilot

I recently had some work done in my…

I recently had some work done in my house by Brian Toulon and I couldn't be happier with the results. From start to finish, Brian was incredibly helpful and polite. He demonstrated a high level of professionalism, ensuring that every detail was addressed and that the final product exceeded my expectations.His attention to detail and dedication to doing the job right were evident throughout the entire process. Brian was polite and respectful.I highly recommend Brain for any home improvement project/ works . His skills, professionalism, and friendly nature make him a standout in his field.Thank you

Tara · 13 June 2024

★★★★★ 4/5

Trustpilot

Agent was helpful and efficient…

Agent was helpful and efficient (Khayc). Booked on my repair and told me what was happening at every step. Text was sent confirming the appointment time for repair. Only thing that could have been better was if the repair was sooner and I had tried to log the repair on the website 3 times and it wouldn’t connect to your servers and I tried to call but was a long wait time. Web chat was great tho

Lucy · 5 July 2024