Clarion Housing Lettings reviews

★★★★★ 1/5

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ARK pest control

About 11 months ago clarion sent ARK pest control to dump 6 poison bait stations outside the open spaces behind a block near me. Those bait stations are still there. And another Pest controller has told me under regulations the bait stations aren't supposed to be left out that long. Anyway. I had a row with one of the housing officers last may I pointed out we are surrounded by woodland and forestry area there isn't a rat infestation at all because of the makeup of the area your bound to see the odd rodent. I contacted my local MP about this he got a reply back from clarion Via email telling lies that the bait stations are used for monitoring purposes only. This isn't true I've seen ark coming around here every 2 weeks with a white bucket they wear gloves. Secondly clarion mentioned the stuff that is used is non toxic to wildlife animals. That's another lie it causes secondary poison if a dead rodent is eaten by a fox or a owl or picked up by a cat .thirdly Clarion said ARK inspect the areas to remove the dead rodents another lie I've witnessed ark driving off after filling up the bait stations with more poison. It's disgusting. And clarion housing wonder why I don't like them very much ? Plus we had issues with fly tipping around the open spaces people dumping mattresses and lots of other rubbish . That itself will attract rats. I did report it and nothing was done to have the areas cleared using bait stations isn't the answer If housing associations are going destroy wildlife habitat for housing developments then what do they expect? If a rat or mouse enters someone's garden or where the bins are ? We don't own the planet. Wildlife animals were here long before humans came along building over green belt woodland countryside and farmland pushing them out their territory. No wonder a lot of wildlife end up in places where they shouldn't be. Please keep that in mind before getting Pest control involved using poison and air rifles . It's cruel. These companies don't care they make blood money out of it. pest control should be called licence to kill There is humane ways of dealing with rodents without killing them. . By blocking entries so they won't be able to get inside a building if Clarion adopted this method. Then it's a win .

Pink · 23 April 2024

★★★★★ 1/5

Trustpilot

Continuous leak from neighbours bathroom into mine

I have a leak from the bathroom of the flat above into my bathroom that I have consistently reported over the last two weeks. I haven't spoken to a single person at Clarion who has been helpful, they have sent 4 different people out and every time nothing is done. Today the operative who turned up said it needed a full days work (he arrived at 1pm). My neighbours flat where the leak is coming from is 80 years old and they need reassurance it's going to be dealt with asap, as do I as it's my flat where there is a continuous flow of water coming in.

Joanna · 23 December 2025

★★★★★ 5/5

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Susuana Lambo

After a complete night mare with several workers from clarion, Susuana contacted me with regards to a guttering problem and my fencing issue I had. I had several of the team from planning to repairs contact me and send operatives to my property. several appointments no one arrived and the appointments were rescheduled again several times operatives arrived but could not do the job as the report given wasn’t correct. Once Susuana was on the case, after a few little bumps she worked so very hard and got both the jobs done! She is a credit to clarion because i have found that several of the workers just fob you off, but she worked so hard and and made sure the jobs were completed! Finally! I would like to thank susuana and paso so very much for their hard work!! Well done susuana clarion need MORE workers like YOU AND PASO!!!! Keep up the good work! Your amazing and so helpful!

Nicola · 16 April 2024

★★★★★ 5/5

Trustpilot

Katie was very helpful

Katie was very helpful, polite and made me feel that at least one person at Clarion was sorry about the endless parade of errors this job has been since it started back in October. This "2-day job". I'd add a LOL but I'm not Lolling at all, not after all this time with the window in my living room boarded up. It is making me rather depressed, actually. That and also having to leave the kitchen window open all the time since my cat no longer has her cat flap even though I was assured this would be given priority. The increased bills as a consequence are no fun either.

Steve · 4 March 2024

★★★★★ 4/5

Trustpilot

Jill was very helpful

Jill was very helpful and certainly tried her best to help with issue it’s such a shame that their customer service team are on the whole excellent but let down by the managers/team above them who clearly can’t organise a p up in a brewery but happily let the customer service take the fall out for their shortfalls

Miss · 23 January 2026

★★★★★ 1/5

Trustpilot

Shame on this organisation for it's uncaring backward and cavalier attitude.

Clarion Housing Repairs customer service staff both on the telephone and on the chat service are unable to answer any questions with reference to the attendance of Clarion operatives to EMERGENCY REPAIR call outs.There is no tracking system in place to monitor the location of operatives. Only a 24 hour timeline of attendance by operatives can be given. The advice offered to hapless residents is to stay home and for 24 hours monitor your phone to be advised of the operative's eventual arrival. The result stress and frustration especially of the aged and infirm. Shame on this organisation for it's uncaring backward and cavalier attitude.

James · 30 January 2024

★★★★★ 1/5

Trustpilot

Avoid Forest Gate (Wardens Reach Latimer)

Avoid at all costs, especially Wardens Reach Latimer in Forest Gate.They have already delayed numerous times and the sales progression executive (named Kay) will do whatever they can to feed you delayed or old information.If you're lucky, they'll respond to your emails once a month and if you're even luckier, they'll respond while ignoring half your email.At this rate, I'd be surprised if this is done by the end of the year.

Xin · 13 June 2024

★★★★★ 1/5

Trustpilot

asking a question and help

I first rang for help. Adviser called Kathleen was rude and shouting when I asked a question. So I proceed to use the web chat, took too long to get answer. Waiting to speak to people. The lady could have explained it down the phone, rather than not listening.If Kathleen doesn’t want to help people, she shouldn’t work in customer service. Could have been resolved quicker. If she listened to what I was saying.

M · 29 April 2024

★★★★★ 5/5

Trustpilot

Pedro and Kyle fantastic job

Clarion sent round 2 gentlemen to erect a new fence , I would like to say a huge thank you to the two workmen Pedro and Kyle . . Genuine , Polite , efficient workers , tidy , prompt and very professional . Couldn’t have asked for more pleasant people . I struggle with communicating but Pedro and Kyle made me feel safe and were very kind . Bless there souls . Outstanding . Thank you

Camille · 17 March 2024

★★★★★ 5/5

Trustpilot

I have been a Clarion tenant for the…

I have been a Clarion tenant for the last three years, repairs and maintenance, upkeep have been absolutely appalling, could I say a massive thank you to Denny, who came to My Home after solicitors got involved and he put right all the wrongs, also sorted out other problems that he found whilst doing the jobs.Denny, you are an absolute star. Thank you so much I’m so grateful. You’re a great guy. U work very hard, Can I add that its disgraceful that Clarion workers are sent to properties in permit parking only areas and they are expected to pay for parking tickets that are issued to them while they are in Clarion properties doing work, this has to change. These guys are working just to pay their parking tickets.

Hayley · 20 December 2023

★★★★★ 5/5

Trustpilot

A Thank you to Mark the electrician

Want to say a massive thank you to Mark the electrician job reference WOR100535830 for doing such a brilliant job moving my storage heater for me it means the world will make.it easier for me.in the bedroom now where it's been moved to. Mark is very professional, good at his job and can't thank him enough I shall ask for him if need any eletric work in the future THANK YOU 😃👍

Fiona · 23 May 2024

★★★★★ 5/5

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Jill was lovely and very helpful.

Charley · 1 June 2026

★★★★★ 1/5

Trustpilot

Hole in the ceiling

Hole in the ceiling, black mould in the loft, solar panels not working, leak coming from ceiling, bath panels ripped off and left by operatives, numerous visits, all still unresolved. Housing disrepair solicitor now involved.

KBN · 23 September 2026

★★★★★ 1/5

Trustpilot

Black Mould and Disrepairs…

Still no word from Clarion about our appalling mould issue, our 'wet room' is not fit for purpose. Had two surveyors out from both Clarion and Veritas Solicitors and still nothing has been done. Even contacted EHDC Occupational Health in Pegs Lane two years ago to get a bath put back in because of my chronic back issues but apparently my husband at that time earned too much for us to have it done by the Housing Association. He was made redundant a year ago and now earns the same as me. I've also got a chronic heart condition and have been told by my GP not to attempt to clean the black mould off as it's too dangerous. In the USA people are evacuated from their properties if they have black mould present and the landlords face charges. I've also got an illegal 'Crittle' window which has never been changed. I love our little home and try to keep it nice but both of us are at work full time so that we can continue to pay our rent and poll tax. It's sickening and making me very unwell. Enough is enough.

Donna · 17 October 2023

★★★★★ 5/5

Trustpilot

The caretaker Tony is lovely....

The caretaker Tony is lovely in Merrielands Crescent. Seeing him before going to work makes the day. It's not only his conduct that os lovely but he is hard working and makes sure that the premises kept in good condition. I'm giving 5 star rating because of Tony. Contrary to good work of Tony, Clarion took three months to attend the defect of ventilation in my home.

Sanjeewa · 11 June 2024

★★★★★ 5/5

Trustpilot

Sandra went above and beyond to help me…

Sandra went above and beyond to help me with my rent arrears via live chat by contacting the rent team to help with extra monthly payments to pay it off because I'm not currently well enough to stand where I have signal at home to make phone calls (sofa bound by dizziness & sickness) Honestly thank you both so much you have made my day! 😁

Philly · 27 June 2024

★★★★★ 5/5

Trustpilot

Karol 6th June

I spoke to Karol today 6th June and I can say they had the best customer service I’ve experienced with clarion which is normally awful! I would suggest the other advisories to take note of how the call was dealt with! All information was given accurately to me, and updates on further information that was given to me without me having to prompt them. Thank you Karol

Yazzy · 6 June 2024

★★★★★ 5/5

Trustpilot

Great service from Suzy

After struggling with Clarion for over a year to get my outhouse roof fixed, Susuana Lambo got on the case. From the start she was courteous and attentive, doing everything in her power to get this long running case finally closed. Whilst I don't have a high opinion of Clarion given everything they put my husband and I through, my review is to thank Suzy for her hard work.

Melissa · 16 April 2024

★★★★★ 1/5

Trustpilot

After years of not having a key

After years of the issue. It's now finally being sorted. Very easy to talk and understand problem resolved quickly an they was very helpful and understanding. ((EDIT)), as always been let down take back what I said as told I'd get a call today 21st June by 5pm to take payment of getting new key sorted yet heard nothing all day. Angry is understatement 😑

Jodie · 22 June 2024

★★★★★ 5/5

Trustpilot

Since being offered a property which I…

Since being offered a property which I have been over the moon about! Clarion have been absolutely amazing with me including the online chat staff! I spoke to Nicholas today and he was a lovely guy! Clarion always update me to let me know when the property will be ready to let and puts my mind at ease! I can’t recommend this company enough!

Shannon · 28 June 2024

★★★★★ 5/5

Trustpilot

An outstanding Clarion officer

I would like to say a huge thank you to Chris Harket, Resident Liaison Officer, for being so instrumental in resolving a lengthy repair issue for us, setting things in motion whilst keeping us updated and regularly liaising with us, offering support and advice. He is definitely the Clarion agent I would recommend in case of repair issues, so keep up the good work Chris, thank you!

CustomerLydia · 3 May 2024

★★★★★ 1/5

Trustpilot

BLACK MOULD ( 5 years and still going on untreated)

Clarion still haven't sorted out the repairs to my back and front porches, not the chronic black mould issues in both front porch and bathroom. I've even contacted Housing Disrepairs who sent a surveyor out along with Clarion but nada. Winter is coming, my porches both leak as the wood is rotten. Everybody else had their porches replaced three years ago. Clarion can't use COVID as an excuse anymore. This bloated behemoth is beyond making excuses.

Donna · 12 October 2023

★★★★★ 1/5

Trustpilot

March 2020 visit from Engie

March 2020, I had two men visit my home , from Engie. It was said that I needed a new bath room, toilet , & kitchen . Never heard a word from them again. Despite numerous calls to them & clarion. February this year, I phoned clarion, I had a man come out to look, he phoned his manager, who said yes I was due to have the said above to be renewed. Still not heard a word from you. Yesterday my neighbour tells me he had a visit from the Company you use to do bathrooms & kitchens, but as he told them he doesn’t need either as he has done them his self . Why is it he has a visit to improve the property but I’m still waiting after two years plus ? Lorraine Cantor 3 Penscroft Gdns, WD6 2QZ

Lorraine · 22 June 2023

★★★★★ 5/5

Trustpilot

Just want to say a massive thank you to…

Just want to say a massive thank you to Jess in the repairs team ! I had issue with a leak from property above ! Jess was amazing was very caring and understanding and took on board my issue and kept me informed ! Credit to the team , as I write this my issue is being sorted . Thank you a lot Jess

Sarah · 16 May 2024