Clarion Housing Lettings London reviews

★★★★★ 5/5

Trustpilot

Hollie was brilliant in the online…

Hollie was brilliant in the online customer service contact that we had, she got my repairs booked in and as i am Deaf it was so much easier for me to connect on line via live chat than send in emails and wait ages for replies.Thanks Hollie so much hope clarion appreciate how good you are at your job.

Elizabeth · 28 February 2024

★★★★★ 5/5

Trustpilot

Very helpful, Julia via webchat

Julia was very helpful via webchat, helped me with my online enquiry very swiftly. Gave me great advice and encouragement on who to ask for further advice to help me with my disability. I also have a chronic anxiety speaking on the phone, dealing with the enquiry online helped me immensely.

Kelly · 25 July 2024

★★★★★ 1/5

Google

Truly awful I’ve been left with mould for years and leaks from main stockcock , there bodge jobs have cost me 2 floors and my house to stink of damp and mould, there bodge jobs have ruined my home by home and there offer of compensation was insulting, 3 years of mould still not treated too, taking them to court now Ive have enough of them, matrix solicitors if any one has come to the end of their tether with clarion, there helping me and seem pretty good

Jim · 16 February 2026

★★★★★ 5/5

Google

I usually have an issue with Clarion and their response to issues, but this time round is different. I’d like to say a personal thank you to the GOOD operatives that they do have working in the West London area, gentlemen like Cornell (Plumber), Maurice (Mould Specialist), another plumber that assisted with my shower and also Wayne (Plumber). They’re are a real credit to the company, went the extra mile to ensure the issue was resolved whilst displaying great communication and customer service. I wanted to give them their flowers as Clarion often has a bad reputation.

L · 16 February 2026

★★★★★ 5/5

Trustpilot

The lady Julie was very helpful

Katy · 23 December 2025

★★★★★ 5/5

Trustpilot

Tom was fantastic and helped greatly…

Tom was fantastic and helped greatly with my enquiry. I tried to submit this review on the 15/05 when I spoke to Tom but for some reason, Trust Pilot would not let me do so, hence doing this today. Tom is really helpful and professional. There should be more Toms at Clarion.

Samantha · 17 May 2024

★★★★★ 5/5

Trustpilot

The advisor was helpful and a quick…

The advisor was helpful and a quick response to my inquire and swift action was taken by her/him.

Eulalee · 16 September 2026

★★★★★ 5/5

Trustpilot

We can reach you easly

We can reach you easly. The staff are very helpfull and behaive very friendly. I like your services.

Sermet · 14 September 2026

★★★★★ 5/5

Trustpilot

Julia swiftly responded to an emergency…

Julia swiftly responded to an emergency situation. Very pro active response from Julia at Clarion. Would highly recommend.

B · 11 September 2026

★★★★★ 5/5

Trustpilot

Today I was so low until I spoke to a…

Today I was so low until I spoke to a lovely lady named Jennifer not only did she help me she made me smile something that's not really easy to do .I would like to to thank Jennifer so much for positivity 😇. God bless you xxx

Julie · 31 July 2024

★★★★★ 1/5

Google

Absolutely disgusted they keep making my bookings at 8-11 and the engineer calls and IVE SPECIFICALLY REQUESTED 11-2 DUE TO WORK. Ive already been called into a disciplinary meeting for going to so many appointments and rescheduling and going to others due to your staff being sick or being fired. And i will not put my job at risk for your incompetence! And lose my job and not pay bills and lose my bloody flat!

LOL · 16 March 2026

★★★★★ 4/5

Trustpilot

Terrible company - but Kate was great!

Took two reviews here to get a broken fence post replaced. Kate was very helpful (stars are for her really). But it shouldn't have taken from February to end of May to get sorted, inc. two no shows. Glad it wasn't something more serious. Hopefully won't need to have any further contact with Clarion. Had spent hours on their online chat and phoning was no better.

Oliver · 9 June 2023

★★★★★ 5/5

Trustpilot

Janice

Janice, she was quick getting the issue raised & was fantastic on the chat. Polite, kind, professional.

Veronica · 14 September 2026

★★★★★ 1/5

Trustpilot

Bags

Clarion, you give me bags under my eyes. I only deal with you if I absolutely have to.

Goolugoolu · 7 September 2026

★★★★★ 5/5

Trustpilot

Fast responses

The advisor gave fast responses and my query was dealt with in a professional manner.

Fiona · 23 September 2026

★★★★★ 4/5

Trustpilot

Pedro was a fantastic worker …

Pedro was a fantastic worker he came in he got all the jobs done and there was no problem whatsoever. I recommend Pedro to do all repairs from now on he is a fantastic Clarion worker,very polite very respectful and was really lovely to my kids.

Shammoney · 24 July 2024

★★★★★ 1/5

Google

Giving one star because it is impossible to give 0 stars. How is this company actually allowed to operate in the UK? Clarion housing are financially exploiting their residents and have little regard or care for the fact that people pay high service charges for services that are not rendered, someone needs to sue them. I do not believe that they check /maintain these buildings at all.... They are deeply frustrating to deal with because they are incompetent and do not follow up or deal with complaints..... I made a formal complaint back in February for a faulty lift (water was leaking from the water cupboard into the lift shaft), obviously this could have caused an electrical fault and caused someone huge bodily harm, and if they had actually fixed the leaking water cupboard then it wouldn't have had the chance to leak into the lift... Fast forward months later and the lift and electric gate to the parking area is still out of service...the gate is broken and as a result people fly tip into our parking area making it hard to get in and out with a car past the piles of furniture, the bins are rarely emptied as the bin men don't take fly tipped furniture so rubbish pours out and glass breaks (small children use the area out back as a play area- so not is it only an eyesore but it is dangerous). We pay an extortionate amount of money for service charges that are not fulfilled. On top of this, if the fly tipped junk is actually removed and the gate is fixed an external companies have to be brought in and the residents must split the cost . What is our service charged used for?

Claire · 25 August 2021

★★★★★ 1/5

Google

I wish I could give minus stars for Clarion. Absolute shamble of a housing association. They lack any care for any of their tenants or the homes they live in. All they care about is making sure rent is paid, that is the one and only time they will be in contact with you. Myself and my neighbours have been suffering with leaks and damp for the last 8 years, my daughters had to sleep in a room with a leaking ceiling for most of their childhood. You call them email them etc and they dont respond EVER!! The leak, mould and damp have never been sorted out properly, contractors come and go without having a clue what they are meant to be doing and without the right equipment. I had to complain to the MP just to get a quick wipe and paint job done over the damp however it keeps coming back after a few weeks and now my electrics are not working in the damp rooms. Im actually so stressed out with this housing association its making me ill. There has not been a month since I lived here without having some sort of issue with my home. There is actually waste water dripping into my bathroom from all the above tenants, its absolutely disgusting. Please, if you have a choice to move into a clarion house, DONT DO IT if you value your sanity

Naz · 25 August 2021

★★★★★ 1/5

Google

Dumb Company.. How many times have i sent a delegation form and spoke to them on the phone to confirm delegation to speak on behalf of my non-english speaking parents and yet everytime I call they cant share information or discuss matters but when they call me they seem to tell me everything then??? Dont make sense how a company could be so dumb!! Before this company changed their name it was Circle 33 which also had the worst reputation. By changing a name wont make you any better or wipe out your really bad reputation, your still useless!!

Birol · 19 January 2026

★★★★★ 5/5

Trustpilot

The online chat advisor was very…

The online chat advisor was very helpful and got my issue pushed to an emergency.

Paul · 14 September 2026

★★★★★ 3/5

Trustpilot

When an emergency is not dealt with as such

Experience was not what i expected, not the fault of the person I was spaeking with but rather the policy they need to adhere to. An emergency is just that so 24 hour wait time is ridiculous, within that time frame anything can happen, priority should be given dependant upon the situation and common sense used.

Joy · 18 December 2023

★★★★★ 1/5

Google

Where do I begin, avoid clarion! I have lived in my place for 9 years. A small 2 bed maisonette with outrageous rent charges. It went from 736 to nearly a grand! Years I cried down the phone saying something is wrong, they sent me to court, homeless teams, and eviction letters only to tell me they over charged me rent by 10 thousand pound !! That doesn't touch the sides of the amount of tenencies I have had all at different charges, over grown mould in my home, a dodgy kitchen fitted by United living with a bent window ledge. These homes need to be knocked down or someone else needs to take over! Iv now started with holding my rent as they should have got back to me on the 20th May! Let's see how quick they ring for their money !

Melissa · 4 January 2026

★★★★★ 1/5

Trustpilot

Can you please actually tell me when…

Can you please actually tell me when the drainage issue will be dealt with outside my back door. Has now been five years of waiting. Been passed from clarion to engie. There is a social services allocated amount of money sorted to do the job. Where has the money gone? My husband is disabled and needs to park his mobility scooter outside the door and can't when it floods so much.

Joe · 20 August 2022

★★★★★ 1/5

Trustpilot

Debbie was helpful and done what she…

Debbie was helpful and done what she could …but yet again im left wondering why I pay rent when it comes to repairs and nothing gets done, spend so much time chasing and being told different things and repairs don’t get done!

Faye · 23 August 2024