Trusted Agent profile · London
★★★★★
2,217 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,217 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service by Dominic
Brilliant service by Dominic. Thanks for sorting the issue for me.
Good morning Stuart,Thank you for leaving a five-star review for our agent Dominic, it is great to read your feedback. I will share this with Dominic now, he will be delighted to receive it.Kind regards, Emma
1/5
TrustpilotUseless
Useless. Couldn’t help couldn’t access any info. Complete waste of my time
Good afternoon Katrina - Thanks for taking the time to leave a review and I'm sorry to hear that your enquiry wasn't resolved - Please do reply to the message that I've just sent you if we can help further - Kind regards, Kate.
5/5
TrustpilotQuick and friendly service
Quick and friendly service. Phone lines are often busy so this was a perfect way to book in a repair. Thank you.
Hi Tracy - Thank you for taking the time to leave a review after your webchat today. I am happy to hear that you enjoyed the new service we have. glad to hear its proving useful for our customers. Thank you & kind regards, Pris
1/5
GoogleThis housing is really incompetent and honestly I believe they are not working to ombusman standards
5/5
TrustpilotVery empathetic to my worries
Very empathetic to my worries, listened and understood, although systems are down made me feel more rest assured.
Good Afternoon JennieThank you for your review. We really appreciate the great feedback especially at this difficult time. We also appreciate your patience. We do hope you enjoy using our webchat service in future.Kind RegardsNatalie
1/5
TrustpilotAbsolutely no help what so ever
Absolutely no help what so ever. Keep saying someone will contact me but no one ever does.
Thank you Chrissy for taking the time to let us know how your recent webchat went and I'm sorry to hear you haven't been contacted back - Please reply to the message that I've just sent you (via Trustpilot) so that we can help further - Many thanks, Kate.
5/5
TrustpilotVery helpful advisor
Very helpful advisor, who dealt with my enquiry. Very quick way to contact Clarion.
Hi Dawn,Thank you for your review and for sharing your experience of our web chat service. I do hope you continue to use our web chat service for any enquiries you may have.Kind regards, Emma
5/5
TrustpilotThe agent was friendly and helped me…
The agent was friendly and helped me with my enquiry
Thank you Darren for taking the time to let us know that the live chat team was able to help you today, great news - Kind regards, Kate.
5/5
TrustpilotUsed a live chat to request a repair…
Used a live chat to request a repair and John C was very helpful. Thank you!
Thank you Juno, so pleased to hear you found John C very helpful - I will share your review with John and the online team. Kind regards Emma
5/5
TrustpilotALI IS VERY HELPFUL
ALI IS VERY HELPFUL. DID ANSWER MY QUESTIONS AND SORTED OUT MY REQUEST.
Thank you Jennifer for your five-star review after chatting to Ali today - Ali and the team will really appreciate the positive feedback - Kind regards, Kate.
3/5
TrustpilotVery helpful [Sharn and Charley]
Very helpful [Sharn and Charley], however I'm having to wait for someone to get back to me regarding the front door.
Hello Jo - Thank you for your feedback after using the webchat service today. Its great that both Sharn and Charley were able to provide some support with your query. We hope you hear back soon regarding your front door. Hope you continue to use the service in the future. Kind regards, Pris
5/5
TrustpilotThank you for being so understanding….
Thank you for being so understanding and putting my mind at ease during a difficult time it was so much appreciated.
Good Morning KarenThank you for leaving a great review for Clarion. We are so pleased to hear that your query was thoughtful handled today. We shall ensure your great feedback is passed through to the team.Kind RegardsNatalie
2/5
GoogleMy rating would have been 5 stars if you had ask me this couple of weeks ago but my experience with clarion dealing with an issue of mine has kinda turnt things sour I guess
5/5
TrustpilotRepair enquiry
Great easy to use, quick response and enquiry delt with.
Good afternoon Sarah, thank you for your review. I am glad that our colleagues on live chat were able to assist you. Kind regards, Carol
5/5
Trustpilothe was very helpful and answer my query…
he was very helpful and answer my query regarding a voicemail about rent payments. Excellent
Good morning Jennifer and thanks very much for the five star review after chatting to us, the team will really appreciate the feedback - Kind regards, Kate.
5/5
TrustpilotKatie K was extremely helpful and…
Katie K was extremely helpful and efficient. Answered all of my questions. Deserves 10 stars! Well done Katie
Good Afternoon LisaThank you for leaving a great review for Clarion. We are so pleased to hear that Katie did so well in assisting you. We shall ensure your great feedback is passed on to her.Kind RegardsNatalie
1/5
GoogleAwful haven't come back to me on anything would give a 0 if I could
5/5
TrustpilotPleasant tried to help
Pleasant, tried to help unfortunately need to speak to different department
Good MorningThank you for leaving a great review for Clarion. We are sorry to hear that you was not able to fully resolve your enquiry.We do hope you will enjoy using our webchat service again in future.Kind RegardsNatalie
1/5
TrustpilotWebsite processed my rent payment 3…
Website processed my rent payment 3 times then refused to refund me the overpayment.
Good Afternoon KevThank you for leaving a review for Clarion. We are sorry to hear that you have been experiencing some problems with a rental payment that you made. We would like to look in to your concerns for you. Please can you respond to the email sent to you by Trustpilot requesting further details. Once we receive these we will be in touch to discuss your concerns with you.Kind RegardsNatalie
1/5
GoogleIf I could give no stars I would, the only thing that is important to them is money. Could care less about any of their tenants.
Hi Lettie, sorry to hear about your experience. If you have a specific issue you'd like us to look into, please email reviews@myclarionhousing.com with details, including your full name and address, and someone from our customer services team will be in touch.
5/5
TrustpilotThe person I spoke to was very helpful…
The person I spoke to was very helpful with my enquiry.
Thank you for taking the time to leave positive feedback after chatting to us online - We do hope you will use our webchat again for any future enquiries - Kind regards, Kate.
1/5
GoogleI had a serious water leak from the property above straight onto my electrics told this isn't urgent had to o wait a week still no further forward awful
5/5
TrustpilotFriendly & professional service
Friendly & professional service by Dom for arranging a repair appointment.
Good Morning JunoThank you for leaving a great review for Clarion. We are so pleased to hear that Dom was able to assist you with your repair. We do hope you enjoy using our webchat service again in future.Kind RegardsNatalie
5/5
TrustpilotSARAH is very helpful and assist me…
SARAH is very helpful and assist me with my requests
Hi Jennifer - Thanks for the great five-star review and, I know, Sarah and the team will be delighted to read it - Kind regards and thanks again, Kate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
