Trusted Agent profile · London
★★★★★
2,217 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,217 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWOW 10 out of 10 Clarion. I had a leak in the water tank in the loft. I was lucky enough to get through to Precilla at clarion repairs, she was absolutely amazing, so helpful and understanding. Within 2 hours a member of the response team arrived and diagnosed the problem, he was extremely polite and helpful. Great service Clarion! Well done
5/5
TrustpilotGreat correspondence. Easy to follow instructions. A1 service.
Great correspondence
Good afternoon Fred - It's great to hear that your live chat went well today with easy to follow instructions - Great news! Kind regards, Kate.
3/5
TrustpilotPeople on phone are great just don’t…
People on phone are great just don’t like the way the company work and always waiting for things
Good morning Diane, thank you for your review. I am pleased to read that you find the contact centre team helpful to you. Kind regards, Carol
1/5
GoogleThey do as they please without engaging with tenants and can't answer simple questions such as which parking bays are available even after 3 years of them working on it. When you have queries you'll be provided with different answers by every person you speak to (thats if they do bother to call you back).
1/5
TrustpilotThey need to be honest with tenants as…
They need to be honest with tenants as this will be 4 weeks now and I can’t have my money that owed to me
Good afternoon Diane - Thank you for your review. We apologise for any inconvenience this may have caused any updates will be posted on the website https://www.myclarionhousing.com/. Kind regards, Pris
5/5
TrustpilotRepair enquiry
Quick, polite and all sorted 😊
Good afternoon Lauren, thank you for your review. I am pleased that our online team have been able to help you today. I hope that you will continue to use this facility in the future. Kind regards, Carol
5/5
Trustpilothelpfulness of a ref number
prompt, to the point, helpful and friendly. previously, i haven't received a ref code but having one makes future discussions regarding the same issue easier to discuss.
Good Morning EvaThank you for leaving a great review for Clarion. We are so pleased to hear that you was happy with the service you received today. We do hope you enjoy using our online facilities in future.Kind RegardsNatalie
5/5
TrustpilotClaire C was really helpful today
Claire C was really helpful today. Answering all my questions and advising me on what to do. Thank you for your time.
Good afternoon Tracy and thank you very much for letting us know how well your chat with Claire went - Claire and the team will really appreciate the positive feedback so thanks again - Kind regards, Kate.
5/5
TrustpilotLive chat
I joined a live chat to see if an engineer was on there way. I have been told they are. A good review if the engineer turns up.
Hi Rita and thanks for your positive review after chatting with us today online. Do chat to us again if the engineer fails to arrive and we will, most definitely, see if we can assist. Kind regards, Kate.
5/5
TrustpilotTried to help which I do appreciate
Tried to help which I do appreciate, but I honestly give up, fed up is an understatement
Good afternoon Jennie,Thank you for your review. I am sorry to hear of your frustration - so that we can help, please reply to the Trustpilot message that I have just sent you. Kind regards, Emma
5/5
TrustpilotProblem reported easily
Problem reported easily. Just waiting on the issue being resolved now.
Good morning Daisy - Thanks for taking the time to leave a review after chatting to us yesterday - We do hope your enquiry is resolved as soon as possible - Kind regards, Kate.
5/5
TrustpilotMy repair was dealt with very well and…
My repair was dealt with very well and efficient
Good afternoon Jayne, thank you for leaving your review. I am glad that our online team has been able to help you with your repair. I hope that you will continue to use the online service should you need to speak to us in the future. Kind regards, Carol
5/5
TrustpilotThank you Hollie
Hollie took her time to read what I had said and then followed it through with confirmation.
Good afternoon Sarita, thank you for your review. I am pleased that Hollie was able to help you. I hope that your will use this method of contact should you need to chat with us in the future. Kind regards, Carol
1/5
GoogleI have a broken toilet for 6 months and now a leaking ceiling my water is controlled by downstairs nabour so cannot turn water off for repair unless go to him it's a joke it should not be controlling my water or the flow of water with two tanks for both upstairs and downstairs
5/5
TrustpilotKatherine sorted out our drainage…
Katherine sorted out our drainage problem by directing us to the emergency line. Great service as always
Good morning Stuart,Thank you for your review and for sharing your experience of our web chat service. We are so pleased to hear that Katherine was able to assist you, I will share this review with her now - she will really appreciate your feedback.Kind regards, Emma
1/5
TrustpilotStay away from Clarion Housing!
Not much help really as a company, keen to take your money, but not to do the jobs that need doing! If I could rate as zero then that's what it would get from me.
Hi Andrew, sorry to hear you haven't had a good experience with us. If you have an issue you would like to discuss, please respond to the private message I just sent you with your contact details. Many thanks.
5/5
TrustpilotI had to do online chat
I had to do online chat Was very helpful sorted my problem very quickly Also answers and confirmed my question very helpful
Hi Bates - It's great to hear that our webchat team were able to help you today - Kind regards, Kate.
1/5
GoogleRent increase of 17% when rent increases shouldn't be above the CPI % (plus 1%), this is according to the government issued rent reforms. Dishonest and greedy by Clarion. See URL below. https://www.gov.uk/government/publications/shared-ownership-rents-reform/shared-ownership-rents-reform
5/5
Trustpilotthey response very quickly I'm so happy with service
i spoke with Angela staff of clarion very good and very polite she helped very quick
Good morning Ouafae, thank you for taking the time to leave a review. I am pleased to read that Angela was able to help you and found her to be polite and effective. I hope that you will consider using this method of contact again in the future. Kind regards, Carol
5/5
TrustpilotJohn helped me with what I needed today…
John helped me with what I needed today thank you
Good morning Nataleigh, thank you for leaving your review. I am pleased to know that John has been able to help you. I hope that you will continue to use the online team should you need to speak with us. Kind regards, Carol
5/5
TrustpilotDebbie B was very helpful polite and…
Debbie B was very helpful polite and dealt with my problem to my satisfaction all round great service
Thank you very much Peter for taking the time to leave a five-star review after chatting to my colleague Debbie, so pleased she was able to assist you. Kind regards, Emma
5/5
TrustpilotThey could change an appointment easily…
They could change an appointment easily for me
Good afternoon Jayne,It's good to hear we were able to help and get your appointment rearranged for you - Thanks for taking the time to leave a positive review.Kind regards, Emma
5/5
TrustpilotVery helpful and patient
Very helpful and patient. Thank you very much for your help
Thank you Catherine for taking the time to let us know how your enquiry was dealt with today - We do hope that you will continue to use our live chat for any future queries - Kind regards, Kate.
5/5
Trustpilotvery polite and helpful
The lady I spoke to was lovely and very helpful and polite. Between us we managed to sort out my issue.
Thank you Michelle for taking the time to leave a five-star review after chatting to one of my colleagues on our webchat service - It's great to hear your matter was resolved - Kind regards, Kate.
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