Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotvery polite and helpful
The lady I spoke to was lovely and very helpful and polite. Between us we managed to sort out my issue.
Thank you Michelle for taking the time to leave a five-star review after chatting to one of my colleagues on our webchat service - It's great to hear your matter was resolved - Kind regards, Kate.
1/5
GoogleThe worst housing association in the U.K. if not further a field. Can’t give 0 stars which is their only defence here
5/5
TrustpilotClarion clarifies clearly.
Clear and easy to use website to find what you need. The instructions are easy to follow with a step by step guide.
Good Afternoon SarahThank you for leaving a fantastic review for Clarion. We are so pleased to hear that you found our online repairs system so easy to use. We do hope you enjoy using this in future.Kind RegardsNatalie
1/5
Googleawful - total shambles. 10's and 10's of hours wasted trying to get any sort of reasonable response from C33 or any one in the group of companies. they have been ripping us off for service charges for services not carried out. years and years it goes on with no change. the only thing they do do is collect their payments and threaten collection agencies if you don't pay
1/5
GoogleWorst Housing association you will come across. Clarion Housing never completed any of the issues we've had. They are unethical and unprofessional and have made us suffer multiple times. Absolutely ridiculous
1/5
GoogleAwful. Just utterly utterly awful. Extremely slow to get a repair done, even when it's an emergency, like your toilet spews out sewage every time you flush it. I have no idea what the staff do over there, they don't seem to be doing much work. It's so bad, that, when i emailed them a complaint, they didn't even respond! Seriously, i can't stress how woefully incompetent this organisation is.
5/5
TrustpilotCustomer service has been so supportive…
Customer service has been so supportive and helpful.
Hi Iman - It's great to hear that you found our customer service to be so supportive and helpful - We really appreciate you taking the time to let us know how we did - Kind regards, Kate.
3/5
Googlethey illegally took money out of my bank account that they shouldn't had with the bedroom tax & didn't pay it back - I have a list of repairs from leaks & mould not attending to for going on 4 years
5/5
TrustpilotExcellent customer service from Josh…
Excellent customer service from Josh Hooper this morning. Answered my questions efficiently and quickly. Well done Josh. Here's a star from me 🌟
Hello Lisa - Thank you for such a lovely review! It's great to hear that Josh was able to help and support with your query. Thank you for taking the time to leave a review. Kind regards, Pris
5/5
Trustpilotelectrical fault
i was dealt with very swiftly,and will all be sorted in the next 24 hours.
Good afternoon Linda, thank you for your review. I am pleased that you have found this to be a good service and prompt at dealing with your request. I hope that you will continue to use this method of contact going forward. Kind regards, Carol
1/5
GoogleAwful Awful service, think twice before working with them. If I could give them 0 I would
3/5
TrustpilotBathroom & Kitchen
Get back in touch when you say you will !!
Good morning Lorraine, thanks for your further review - I know that I'm due to give you a call at the end of this month whilst another team has been helping with your issue - I have just contacted the relevant team for an update and I will call you as soon as I have further information - Kind regards, Kate.
5/5
Trustpilotquick,, helpful and polite
quick , polite, and helpful, thank you
Thank you David for taking the time to leave great feedback after chatting to us today - The team will be really pleased to see that they could help - Kind regards, Kate.
5/5
TrustpilotRyan answered quickly and said he would…
Ryan answered quickly and said he would contact the appropriate people to solve my problem
Thank you Paul for sharing your experience with us after speaking to Ryan on our Webchat team, I'll be sure to pass your comments on to Ryan and the team straight away - I sincerely hope your enquiry is resolved as soon as possible - Kind regards, Kate.
5/5
TrustpilotHappy with service
Happy with service, quick and easy
Good morning Lale and thank you very much for taking the time to leave a review - It's great to hear that you found live chat quick and easy and we do hope you will continue using this service for any future enquiries - Kind regards, Kate.
1/5
GoogleWorst Housing association you will come across. Clarion Housing never completed any of the issues we've had. They are unethical and unprofessional and have made us suffer multiple times. Absolutely ridiculous
5/5
TrustpilotI got in touch with you via the chat…
I got in touch with you via the chat line. Ryan who dealt with my query was very helpful and got the matter solved for me.
Hi Carole and thank you for taking the time to leave a five-star review after speaking to Ryan on webchat today, Ryan will be so pleased to read your comments - I hope you will consider using webchat in the future when you need to contact us. Kind regards, Kate.
1/5
GoogleMy tenants has lost the fobs. Its been 5 weeks to get a copy from them. Customer service doesn't know what they do. Every single person i spoke with gives different instructions. Horrible and rude. Filed the complaint and looks like they don't care as well. My tenants safety is compromised due to them Horrible to deal with
5/5
TrustpilotAsk permission for a dog system was not…
Ask permission for a dog system was not working but the advisor make a request on my behalf
Good afternoon Me and thanks for letting us know that your webchat went well - Kind regards, Kate.
5/5
TrustpilotThe agent was very helpful and polite
Katie W was very helpful and polite. She sorted my problem quickly and efficiently. It was a pleasure.
Thank you Servio for the great review after chatting to Katie and, I know, Katie will really appreciate your comments - I will send your review on to the team straight away - Kind regards, Kate.
1/5
GooglePoor communication. As shared ownership, your rent and service charges are increasing every year of a remarkably high speed regardless of what they say. This year (2024) the increase is of 13.34%!
5/5
TrustpilotClaire c was very helpful
Claire c was very helpful and reassuring on my enquiry and provided information to help in the future.
Hi Js - Thank you for taking the time to leave a five-star review after chatting to Claire today - The team will really appreciate the positive feedback - Kind regards, Kate.
5/5
TrustpilotDid everything he could to help with my…
Did everything he could to help with my quirey.
Good afternoon Kerry, thank you for your review. I am pleased that you have received assistance with your query today. I hope that you will continue to use this service should you need to contact us again. Kind regards, Carol
1/5
GoogleLiterally don't care about people 💀 …
Hi Bagel Barron and I'm sorry to hear that you're not happy with Clarion - Please do get in touch if we can help with anything at all by emailing us at reviews@clarionhg.com - Many thanks, Kate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
