Trusted Agent profile · London
★★★★★
2,217 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,217 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
All my questions were answered advisor very helpful
Good afternoon Alex, thank you for your review. I am pleased that you have found our online team to be of assistance to you. I hope that you will continue to use this service in the future. Kind regards, Carol
5/5
TrustpilotHelped with my enquiry
That is great to hear, thanks for taking the time to let us know how your chat went today.Kind regards, Emma
5/5
TrustpilotVery efficient customer service
Thanks for your feedback, we're glad you were happy with our service and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotProblem solved.
Problem solved, friendly operative. Thanks
Good afternoon Amy,It's great to hear that our agent was able to help with your enquiry and we really hope that you continue to use live chat for future queries.Kind regards, Emma
5/5
Googlereported faulty shower on Monday and Andrew ( repairs ) got us booked in for today.andrew was polite, friendly, helpful.cameron came and put new one in not so long ago.he was also polite friendly and helpful.well done them both .glad to have a working shower again!
1/5
GoogleI gave one star because I couldn't give zero. Worst housing association I have ever been with. Biggest regret being moved over to their housing.
Hi Rachel, I'm sorry to read your review. If there is anything we can help you with please get in touch by emailing reviews@clarionhg.com. Kind regards, Jon
5/5
TrustpilotAlthough the problem has not been…
Although the problem has not been solved yet the operator was very helpful.
Thank you Beulah for taking the time to leave great feedback today, I will ensure the team are made aware of your review - Kind regards, Kate.
5/5
TrustpilotJoanna and Tracey very helpful and…
Joanna and Tracey very helpful and professional - have done everything to resolve my reapir as quickly and efficiently as possible. Great!
Good Afternoon Anne-Marie Thank you for leaving a great review for Clarion. We are so pleased to hear that Joanna and Tracey were able to assist you today. We do really appreciate when our customers take the time to leave us such a great review.Kind RegardsNatalie
5/5
TrustpilotVery helpful and quick
Thank you very much Charlotte for taking the time to leave a five-star review after your live chat with us today - It's good to hear that your chat was quick and helpful - Kind regards, Kate.
5/5
TrustpilotMo went above and beyond trying to help…
Mo went above and beyond trying to help today. I’m very grateful for the help and the personal touch. I felt that my worries were considered and taken seriously. Thank you
Hi Gaffgal - Thanks so much for the great feedback after chatting to Mo today and how great to hear that Mo was able to help. The team will love to see your comments and in particular Mo so thanks again! Kate.
1/5
GoogleA shambles of a company, please avoid at all costs if possible, do not buy/rent any property that they manage. Awful customer service from what are incredibly incompetent employees. The Google reviews alone should point to the fact that this company is failing its customers.
1/5
TrustpilotCowboy clarion housing
So I’ve just had it confirmed that the mould in my bedroom is down to me having blinds fitted and they’re causing the air not to circulate WHAT A SILLY SILLY STATEMENT AND IVE GOT IT IN A EMAIL HAHAHA CORRUPT CLARION HOUSING PASSING THE BUCK ONCE AGAIN!!
5/5
TrustpilotHelpful
Helpful, quick and listened.
Good afternoon Bw, thank you for leaving your review. I am pleased to know that our online team have been of help to you today. I hope that you will consider using this facility in the future. Kind regards, Carol
5/5
TrustpilotVery quick and helpful
Good afternoon Darren, thank you for leaving your review. I am pleased to know that our online team have been of help to you today. I hope that you will consider using this facility in the future. Kind regards, Carol
1/5
TrustpilotStill having trouble with clarion lots…
Still having trouble with clarion lots of people are moaning as they not updating on how long system gonna be down stillWaiting for my money
Hi Diane, thank you for your review. We apologise for any inconvenience this may have caused any updates will be posted on the website https://www.myclarionhousing.com/. Kind regards, Jon
5/5
GoogleClarion are useless I got flooded out with Sewage water the 12 th febuary 2024 and was told it’s my responsibility to get repairs done so I have gone to disclaimer are taking action
5/5
TrustpilotReally friendly lady that sorted out…
Really friendly lady that sorted out two of my home repair requests
Thank you very much Shell for the positive feedback after contacting us today - It's great to hear your enquiry was dealt with so well and I will be sure to pass your review on to the team - Kind regards, Kate.
5/5
TrustpilotConnected to a live chat really quickly…
Connected to a live chat really quickly and the operator Dom F was really polite and helpful and efficient.
Good morning, thank you for your review. I am pleased to read that Dom was able to assist you, and I hope that you will consider using the live chat service should you need to contact us in the future. Kind regards, Carol
5/5
TrustpilotThe agent was quick
The agent was quick, friendly and very efficient!!
Good afternoon Rajia, thank you for your review. I am pleased to know that our online team have been of assistance to you. I hope that you will continue to use our online facility in the future. Kind regards, Carol
1/5
GoogleAbsolutely disgusting service you get pulled from pillow to post with mixed messages no idea weather your coming or going
5/5
TrustpilotGreat service as usual
Great service as usual, Janice sorted my enquiry in minutes, thank you 😊
Thank you Stuart for taking the time to let us know that your chat with Janice went so well - Great news! Kind regards, Kate.
1/5
Googlehow come no one has done anything about this so called Charity organisation, and on top of that they are getting bigger and bigger to spread misery to more people lives. if you are a non profit organisation how come your CEO and other Top Management team is getting paid in millions while people are suffering due to lack decent living standards. the repair team is the most inapt in the country.
5/5
TrustpilotRent payment
contacted because of concern about payment not reaching my account. Reassured that it's all safe and will be updated when systems back on line
Thank you Sue for your five-star review after chatting to us recently - The team will really appreciate you taking the time to let us know how we did so thanks again! Kind regards, Kate.
1/5
GoogleFrist job 2019 6th December for a skylight as my one broken so I still waiting for that to be done. This job number 1????????number 2 job leak I in my home as they came out to look then tell me when they coming to start the works then did not do what they said but done something different got no water
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
