Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful
Very helpful, answered my questions efficiently
Thank you Jane for letting us know that your live chat went so well today and we really hope you continue to use the service for future queries - Kind regards, Kate.
5/5
Trustpilotthe operator was very nice to deal…
the operator was very nice to deal with,help fulland cave me the advice l needed .
Good afternoon John, thank you for your review. I am pleased to know that the online team have been of assistance to you this afternoon. I hope that you will consider using this service should you need to contact us in the future. Kind regards, Carol
5/5
TrustpilotWas Great
Was Great. Quick response
Good morning Cecylia,Thank you for the great review and it's good to hear that your live chat went well.Kind regards, Emma
1/5
GoogleClarion housing have left me with no heating or water for a year and no bath as of yet, I have asd and adhd and even after the housing ombudsman told you about the issues you've just ignored me I've lived in my property since birth some 51 years
5/5
TrustpilotThank you…
Was let down about my repair today but had amazing customer service from Julia at Clarions, thank you
Good morning Anne, thank you for your review, and I am pleased that Julia has been able to help you. I hope that you will continue to use this method of contact should you need to speak with us again. Kind regards, Carol
5/5
TrustpilotWas very quick to deal with my problems
Thank you Anita for the great review and letting us know how quickly your enquiries were resolved today - Great news! Kind regards, Kate.
5/5
TrustpilotAlways get the problem solved quick and…
Always get the problem solved quick and easy
Thank you Vicky for taking the time to let us know how your live chat went and it's good to hear that your enquiry was resolved easily - Kind regards, Kate.
5/5
TrustpilotVery good
Very good , and profissional
Good afternoon Rychard,Thank you for the great review and it's good to hear that your live chat went well.Kind regards, Emma
5/5
TrustpilotGreat service provided by Jennifer…
Great service provided by Jennifer today.
Good afternoon Lisa,Thank you for leaving a five-star review for Jennifer, it's good to hear that you were happy with the service you received.Kind regards, Emma
5/5
TrustpilotGreta service online chat with Yasmin
Good morning Dan,Great to hear that you were happy with your web chat with Yasmin, thank you for taking the time to leave a review.Kind regards, Emma
5/5
TrustpilotHelpful
customer service is great my problem was solved very quickly
Thank you Alex for the great review and it's good to hear that your live chat went well.Kind regards, Emma
5/5
TrustpilotSorting the problem out for me
Good afternoon W Mohamed and it's great to hear that your problem was resolved by our live chat team - Kind regards, Kate.
5/5
TrustpilotYour advisor was polite
Your advisor was polite, professional and knowledgeable. She raised 3 repairs orders and was able to pass on our queries to the correct department
Hi Paul, Thank you for taking the time to leave a review after your recent web chat. It’s great to hear our agent was able assist you in booking your repairs and forwarding your enquiries. Please contact us again via web chat if we can be of any further assistance.Kind regards, Emma
1/5
GoogleDO NOT EVER USE FOR SHARED OWNERSHIP!!!!! I’ve received 2 ‘true up’ payments this year of £300 each on top of my monthly rent , clarion fabricate service charges and grossly inflate so you’ll be pushed into arrears in no time Please do not use Clarion
5/5
TrustpilotRescheduled an appointment online.
Fast and friendly response. All sorted.
Good morning Lorna and thank you for the great feedback - Kind regards, Kate.
5/5
TrustpilotVery quick and easy to communicate with.
Good morning Tanya - It's really good to hear that you found our live chat quick and easy and we really hope you will use the facility again for any future queries - Kind regards, Kate.
5/5
TrustpilotCustomer service was very good and he…
Customer service was very good and he was very helpful.
Good afternoon, Thanks for your feedback Emma. Glad you were happy with our service.Kind regards, Emma
1/5
TrustpilotThe most disrespectful
The most disrespectful, ignoring customer service, slowest and most incapable people I have ever dealt with.
5/5
TrustpilotVery helpful and understanding of my…
Very helpful and understanding of my situation.
Good morning Ann Marie,Thank you for taking the time to leave a review after your recent web chat, it's good to hear that you found by my colleague to be understanding and very helpful. We do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotAgain, so well done
Again, Clarion has responded with an excellent attitude, being one of understanding, care for customer’s situation and placing safety as a top priority.
Hi John, thanks for the positive five-star review and it's great to hear that your chat went so well today - Thanks for letting us know and I'll be sure to pass this on to the team that helped - Kind regards, Kate.
5/5
TrustpilotQuick and easy response.
Quick and easy response.Very helpful
Good afternoon Mick, thank you for your review. I am pleased that you have found our online team to be helpful to you today. I hope that you will consider using this service again in the future. Kind regards, Carol
1/5
GoogleThis housing association is too big. In order for them to manage the whole organisation more efficiently and effectively it must be broken into 4 or 5 brand new separate housing associations. End of.
5/5
TrustpilotQUICK TO ANSWER AND HELPFUL
Good afternoon Alison, thank you for your review. I am pleased to know that you have found our live chat team to be of assistance to you. I hope that you will consider using this facility again in the future. Kind regards, Carol
1/5
GoogleDisgusting service. June 2020 informed them neighbors fence damaged and there large dog was in my garden after being attack by said dog and informing police told not to use my garden and to not allow my own dog to be an assisted in garden ..Nov 2021 still trying to get them to support me in getting fence fixed.....
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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