Trusted Agent profile · London
★★★★★
2,217 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,217 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleFor years Sycamore Gardens has had a broken gate system that Clarion happily charge maintenance and refuse to maintain it. No TV aerial on the estate for months (during lockdown). They are charging depreciation on a 20+ year old lift system, its fully depreciated by now... they did change the bulbs in the communal lights... after they were broken for 5 years. Honestly a shamble of a company.
5/5
TrustpilotPolite and helpful service
Thank you very much Steve for the great review and that your live chat went so well, the team will e delighted - Kind regards, Kate.
1/5
GoogleClarion housing association fails as a good provider of services to its tenants. It is time this organization was challenged in the court for failing its obligations and lip service. What they value is ignorance and income for renting. Excuse me...am I living in the UK or the Third country?
5/5
Trustpilotservice was good
service was good, helpful and understanding
Good morning Simon, thank you for your review. I am pleased that you have found our online team to be of assistance to you. I hope that you will continue to use this service in the future. Kind regards, Carol
4/5
TrustpilotTaylor
Taylor, was prompt, courteous and helpful
Good afternoon CraigIt's lovely to read your positive review following your chat with Taylor, thank you for taking the time to give feedback.Kind regards, Emma
5/5
TrustpilotFriendly
Friendly, polite and efficient
Good afternoon Rajia, thank you for your review. I am pleased that you have found our online team to be of help to you. Kind regards, Carol
5/5
TrustpilotGreat and effective communication from…
Great and effective communication from agent. Quick response
Good morning Amoy, thank you for your review. I am pleased to know that our online team has been of assistance to you. I hope that you will continue to use this method of contact in the future. Kind regards, Carol
1/5
GoogleWorst company known to man. Terrible customer service, no one seems to know anything or understand what customer service is. Can't get through to anyone who is competent. No support, nothing. Worst company, stay away from them if you can.
Hi Dylan, sorry to hear about your experience. If you have a specific issue you'd like us to look into, please email reviews@myclarionhousing.com with details, including your full name and address, and someone will be in touch to try to find a way forward.
4/5
TrustpilotVery polite and understanding.
Good afternoon S Rose, thank you for your review. I am pleased to know that you have found our online team to be polite and understanding. I hope that you will consider using them again in the future. Kind regards, Carol
5/5
TrustpilotVery professional and talk you through…
Very professional and talk you through everything for better understanding
Good morning Ahmed - It's really good to hear that your live chat went so well - Kind regards and thanks again, Kate.
1/5
GoogleYou would seriously struggle to find a more inept and incompetent outfit than this bunch. They consistently fail on every level.... constant issues, poor management, slow response, awful processes. If you're thinking of buying a Clarion home/managed property, read the posts in this thread before doing so.
5/5
TrustpilotAsk permission for a dog few weeks ago…
Ask permission for a dog few weeks ago no one contact me yet. I hope someone will do soon. Thanks to the operator for check for me
Good morning, thank you for your review. I am glad that our online team were able to assist with passing this through. Kind regards, Carol
5/5
TrustpilotVery helpful sorted repairs for me…
Very helpful sorted repairs for me straight away
Good morning Tor,Good to hear we were able to assist you with your repairs enquiry. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotHelpful and informative
Good afternoon MrKevinBaker, thank you for your review, I am pleased to know that our online team has been helpful to you today. I hope that you will continue to use this facility in the future. Kind regards, Carol
5/5
TrustpilotMost helpful and answered my question…
Most helpful and answered my question professionly and quickly so polite
Good morning Julene,Thank you for the great review and it's good to hear that your live chat went well - We do hope you continue to use our online services for any future queries.Kind regards, Emma
5/5
TrustpilotGreat help
Great help didn't wait long to chat online
Thank you very much Christine for taking the time to let us know how well you live chat went today - Great news! Kind regards, Kate.
5/5
TrustpilotClear and concise
Clear and concise. Housing don’t deal with insulation
Thank you Suzanne for letting us know that your live chat went well today and we do hope that you will use this service again for any future queries - Kind regards, Kate.
5/5
TrustpilotThe customer advisers were all very…requesting for bath
The customer advisers were all very helpful today
Good afternoon Catherine and thanks for the great review - The team will be delighted to read this one - Kind regards and thanks again, Kate.
5/5
TrustpilotVery positive and quick service from…
Very positive and quick service from John and Lauren. Thank you very much
Good afternoon David, thank you for leaving your review. I am pleased that our online team have been able to help you today. I hope that you will consider using this facility should you need to contact us in the future. Kind regards, Carol
5/5
Trustpilot.rent
Very helpful and piliote
Good afternoon Sami,Thank you very much for letting us know that our online agent was very helpful and polite, we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotVery understanding and courteous
Good afternoon Mrs Lesley Prior, Thank you for the great review, it's good to hear that your live chat went well and we do hope you continue to use our online facility for any future queries.Kind regards, Emma
5/5
TrustpilotMy repair was done very efficiently
My repair was done very efficientlyThe rep was very good and helpful A leek under sink
Good afternoon Jayne,We appreciate you taking the time to review our online service, it's good to hear we were able to help and get your repair booked in for you. We do hope you continue to use our web chat service for any enquiries you may have.Kind regards, Emma
5/5
TrustpilotFast response
Fast response, sorted out the problem
Good afternoon Darian - Thanks for the five-star review and letting us know that your enquiry was dealt with so efficiently, we do hope you continue to use our live chat service - Kind regards, Kate.
5/5
TrustpilotVery helpful
Very helpful, answered my questions efficiently
Thank you Jane for letting us know that your live chat went so well today and we really hope you continue to use the service for future queries - Kind regards, Kate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
