5/5
TrustpilotVery fast and a great help from Janice
Agent replied · 12 June 2024
Thanks for letting us know that your live chat with Janice went so well, I'll be sure to pass your review on to Janice and the live chat team - Kind regards, Kate.
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI think clairian housing is good at…
I think clairian housing is good at looking after me when I need help with getting repairs done on my flat 😅
Agent replied · 12 June 2024
Good morning Darren, Thanks for your five-star review, it is great to hear your positive feedback - I am glad that we have been able to help with the repairs in your home.Kind regards, Emma
1/5
GoogleThe 33rd Circle of Hell. Circle 33 are SLUM LANDLORDS, thugs, and bullies. They put tenants lives and safety at risk. They blame their contractors when it is actually their staff and Estate Managers who are the biggest problem. If you are a Circle tenant, please be aware the quickest resolution is to contact your Local Authority (Council) Environmental Health and put in formal complaints to your MPs and Local Councillors. Also, get a Disrepair / Housing Solicitor - this will take years. Circle will not ever respond to your complaints and they will leave you living in hell. They are scum. They need to be sacked if not imprisoned every single scum member of staff.
4/5
TrustpilotHelpful but very slow at responding
Agent replied · 19 June 2024
Good afternoon Cath, thank you for leaving your review. I am pleased that our online team have been helpful to you today, but sorry to learn that this was slow. It is likely to be due to the volume of chats being logged. However, we hope that this does not deter you from using this facility again. Kind regards, Carol
5/5
TrustpilotGreat communication and got all the…
Great communication and got all the help I needed
Agent replied · 12 June 2024
Good morning Rick, thank you for your review. I am pleased to know that you have found our online team to be of assistance to you. I hope that you will continue to use this method of contact i the future. Kind regards, Carol
5/5
TrustpilotFast and efficient resolved my query…
Fast and efficient resolved my query promptly. 5 stars.
Agent replied · 12 June 2024
Thank you Mr Williamson for the great review and it's good to hear your positive feedback.Kind regards, Emma
5/5
Trustpilotvery helpful and quick to offer the…
very helpful and quick to offer the solutions i needed, well done Debbie!
Agent replied · 24 August 2024
Good afternoon David, thank you for your review. I am pleased to know that Debbie has been of help to you today. I hope that you will consider using the live chat service again in the future. Kind regards, Carol
5/5
TrustpilotVery Helpful and understanding.
Agent replied · 24 August 2024
Good morning Louise, thank you for your review. I am pleased to know that our online team have been of help to you. Kind regards, Carol
5/5
Trustpilotvery helpful agent helped me with my…
very helpful agent helped me with my enquiry
Agent replied · 12 June 2024
Thank you Chris for taking the time to let us know that your live chat went well today - Kind regards, Kate.
5/5
TrustpilotThey dealt with my question straight…
They dealt with my question straight away and there wasn’t no problem at all
Agent replied · 24 August 2024
Good afternoon Suzanne and thank you very much for taking the time to let us know how your live chat went today - The live chat team will be delighted to hear your enquiry was dealt with without any problems so thanks again! Kind regards, Kate.
5/5
TrustpilotDisappointed
Once again great customer service just a shame I have been let down twice to get my repair done :(
Agent replied · 12 June 2024
Hi Anne - I'm sorry to hear that your repair is still outstanding and we really hope that this is completed as soon as possible for you now - Thanks for letting us know that the customer srevice was great - Kind regards, Kate.
5/5
TrustpilotQuick replies and very helpful and…
Quick replies and very helpful and answered all my questions
Agent replied · 12 June 2024
Thank you very much Calum for letting us know that your live chat went so well today and we really hope you continue to use the service for any future queries - Kind regards, Kate.
5/5
TrustpilotVery helpful and resolved my query…
Very helpful and resolved my query quickly
Agent replied · 12 June 2024
Good morning Lizzy, thank you for your review. I am pleased that you have found our online team to be of assistance to you. Kind regards, Carol
5/5
TrustpilotVery quick and efficient
Very quick and efficient. friendly and understanding.
Agent replied · 12 June 2024
Good morning Julie, thank you for your review. I am pleased to know that our online team has been of help to you today. I trust that you will continue to use this service in the future. Kind regards, Carol
5/5
TrustpilotUnderstanding
Understanding, caring and reassuring.
Agent replied · 24 August 2024
Good morning Suzanne,Thank you so much for taking the time to give feedback following your recent chat with our team.Kind regards, Emma
5/5
TrustpilotHe was very understanding of our…
He was very understanding of our situation great job
Agent replied · 12 June 2024
Good afternoon Shanelle, thank you for your review. I am pleased that our online team have been able to help you today. Kind regards, Carol
5/5
TrustpilotJohn quickly and efficiently helped me…
John quickly and efficiently helped me with my repair request!
Agent replied · 12 June 2024
Thank you Danielle for the five-star feedback after chatting to my colleague, John, yesterday - I will be sure to pass your comments on to John and the team - Kind regards, Kate.
4/5
Trustpilotgood communication
good communication, hopefully helped resolving outstanding issues
Agent replied · 12 June 2024
Thanks for the four-star review and taking the time to let us know that your live chat went well - Kind regards, Kate.
5/5
TrustpilotVery polite and a pleasure
Very polite, helpful and efficient. Dealt with enquiry well.
Agent replied · 12 June 2024
Good afternoon Keith, thank you for your review. I am please that you have found our online team to be of help to you. I hope that you will consider using the online facilities in the future should you need to contact us. Kind regards, Carol
1/5
GoogleLike most of you I have been waiting a VERY long time for my boiler to be fixed. I Keep making appointments and either no one shows up or they don't come within the time they give you, they don't phone to let tou know they are not coming or to make another appointment. When you do phone they have an attitude. Please sort yourselves out of we didn't pay rent you would kick us out in a heartbeat
1/5
GoogleThe worst housing association. Our lift has been broken down for the last 7 weeks and we have been calling and emailing but they keep giving different answers for why it is taking so long to have it fixed. Circle has the worst contractors that do not fix things properly, I believe this is done deliberately so they will be called back again and again for the same job and that will increase their pay and our service charges!!!!
5/5
TrustpilotHelpfull and sorted out queary
Agent replied · 24 August 2024
Good afternoon Paul - Thank you very much for taking the time to let us know how your live chat went today - It's good to hear that your enquiry was resolved - Kind regards, Kate.
5/5
TrustpilotBooked my emergency appointment quickly…
Booked my emergency appointment quickly and easily thank you 😊
Agent replied · 12 June 2024
Good afternoon Karla, thank you for leaving your review. I am pleased that our online team have been helpful to you. I hope that you will continue to use the live chat facility in the future. Kind regards, Carol
5/5
TrustpilotVery friendly lady and very helpful
Agent replied · 12 June 2024
Thank you very much Maureen for letting us know that your live chat went so well - Great news! Kind regards, Kate.
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