Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReally prompt,polite and friendly…
Really prompt,polite and friendly lady.Answered all of my different enquiries and set the wheels n motion
Good morning Shell,Thank you for your review and for sharing your experience of our web chat service. We're pleased that you have found our online team to be of assistance to you and hope you will use our web chat service again for any future enquiries. Kind regards, Emma
1/5
GoogleI had no other option but to give it one star but really I would give it none. EXTREMELY slow service. Staff are rude and hang up on customers. Seem very unorganised and seem to be confused. I had to call up numerous times to confirm if anyone will be coming for the repairs but staff seem completely clueless and every time I call they raise the same repair again. Literally going in circles. Told me to send emails and told me that I would receive calls but no one calls. And when they do call they seem to give me hope but I get disappointed because I have to call the next day to find out why someone did not come for the repairs. Constant rearranging. Fed up. It's been a month. I have heard from someone but they seem to be delaying the process. If I knew it would be like this I would have stayed at my old place. Disappointing
1/5
GoogleReported a faulty shower about six months ago. After the usual litany of multiple callbacks, job write-offs, mis-communication between Circle and Wates, missed contractors etc., a new shower unit was finally fitted this week. It looked okay till I went to use it and found that the front of the unit was loose, with screws missing and effectively open to water penetration into the electrics. Could I be bothered to call Circle again - nah... I got someone else to fix the shower, someone who wasn't prepared to walk away and leave me with a potential death trap. I've been a Circle tenant for over thirty years and have seen their services degenerate to the present level of lethal incompetence with every merger / consolidation / expansion. The original Circle 33 was an eminently worthy organisation which did superb work in housing the needy. It had a soul and an ethos back then. Now it has no ambition other than to expand into a mega-corporation with all the concomitant depersonalisation of its tenants we see with every passing year.
1/5
GooglePoor service, as said by others you report repairs only to get no shows or they turn up and cannot for some reason or another complete the job. Customer service team who take your repair/complaint, do they actually pass it on ? The estate we live on seems to be forgotten, rubbish outside in gardens, rotting .Do they ever do checks ? I have a list as long as my arm of the jobs that need completing , i give up. Does not deserve even one star, but it would not let me post.
1/5
GoogleAWFUL AWFUL company - impossible to get anything repaired - I've had a terrible leak from upstairs for literally years now which they won't repair. It takes hours to get through on the phone and then nothing actually gets done when you do get through - if you get through - i just spent 6 hours waiting for a repair man who still hasn't showed - spend half an hour waiting on the phone trying to get through, and then the call just ended for no reason before I got to speak to anyone. They treat people like dirt. I genuinely hate this company and hope that something terrible happens to it.
5/5
TrustpilotVery helpful and quick in solving my…
Very helpful and quick in solving my issue
Good afternoon Amy,Thank you very much for letting us know that your chat was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotEasy transaction
Easy transaction with John and repairs booked in speedily
Thank you Grace for letting us know that your live chat with John went so well - Kind regards, Kate.
1/5
GoogleI had shared ownership. Never use Clarion. They mischarged me out of £1700 and it took a year to get the money back. The compensation they offered me still hasn’t been paid after numerous phone calls and emails. Once again I believe it will be near to year and I’m still waiting.
1/5
GoogleVery poor customer service. Emails do not get replied to. They always send an automated patronising email. Staff make no effort to go out their way and resolve an issue. Would not recommend using. They need to improve response times to emails, reading emails from a customer and address what is in the email, improve their method of communication. Too many 'automated' replies.
5/5
TrustpilotKindly help
Kindly help, thank you
Thank you Ewelina for the great feedback - It's great to hear that Sharon was able to help with your enquiry - Kind regards, Kate.
5/5
TrustpilotMo was very helpful
Mo was very helpful, checked all the questions and gave answers swiftly
Thank you Lesley for taking the time to leave feedback after chatting to Mo today - It appears that your chat went really well and I'll be sure to pass your review on to Mo and the team, thanks again - Kind regards, Kate.
2/5
TrustpilotThese people are not really friendly
These people are not really friendly, and dont help when you need them. not impressed
5/5
TrustpilotQuick response and question handled…
Quick response and question handled smoothly by Cherie
Good morning Sarita, thank you for your review. I am pleased to know that Cherie has been of help to you. I hope that you will continue to use the online team in the future. Kind regards, Carol
5/5
TrustpilotLive chat.
Live chat.Quick reply, answer I needed. Thankyou Nicholas.
Good afternoon,Thank you for the great review and it's good to hear that your live chat went well.Kind regards, Emma
5/5
TrustpilotThanks Jill
Jill provided me with the information I needed quickly and efficiently.
Good morning Staff and thanks for the great review - I'll be sure to pass your review on to Jill and the live chat team - Kind regards, Kate.
5/5
TrustpilotHelped with exactly what I needed thank…
Helped with exactly what I needed thank you
Good afternoon Jade, thank you for your review. I am pleased that you have found our online team to be of assistance to you today. I hope that you will consider using this again in the future should you need to contact us. Kind regards, Carol
1/5
GoogleThey are by far the worst ever. Charging leaseholder £7000 each for electrical with that doesn’t even come to the total that they said, on top of that they want the 7k at once. Please if you can stay away from them
Sorry to hear about your experience. We'd like to look into what's happened, so please email reviews@myclarionhousing.com with details, including your full name and address, and we'll be in touch.
5/5
TrustpilotHelpful and answered my query…
Helpful and answered my query appropriately.
Good afternoon David - Thanks for the positive review and for letting us know that your live chat was answered appropriately - Kind regards, Kate.
5/5
TrustpilotClear
Clear, polite answers on all my questions.
Good afternoon Karolina and thanks for the positive feedback which I'll share with the live chat team, they'll be delighted! Kind regards and thanks again, Kate.
5/5
TrustpilotWas pretty quick and lovely lady sorted…
Was pretty quick and lovely lady sorted everything.
Thank you Kristina for the great review and we're really pleased to hear that you live chat went so well - Kind regards, Kate.
5/5
TrustpilotVery polite and helpful
Good morning Kimberley, thank you for your review. I am pleased that you have found our online team to be of help to you. Kind regards, Carol
1/5
GoogleThe most horrible housing company in whole world.
5/5
TrustpilotExcellent customer service
Excellent customer service. Extremely helpful
Thank you very much Carol for letting us know that your live chat went so well and that Lucy was really able to help - Great news! I'll be sure to pass your review on to Lucy and the team - Kind regards, Kate.
5/5
TrustpilotThe lady help out to her maximum …
The lady help out to her maximum ability.
Good afternoon Kevin,That is great to hear, thank you for your review. Kind regards, Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
