Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPeter E was a great help
Good afternoon Kate, thank you for your review. I am pleased to know that Peter has been of help to you today. I hope that you will consider using this facility again in the future. Kind regards, Carol
5/5
TrustpilotFantastic
Customer service assistant mo was brilliant
Good afternoon Caroline, thank you for your review. I am pleased to know that Mo has been of help to you today. I hope that you will consider using this facility again in the future. Kind regards, Carol
4/5
TrustpilotJanice helped with all my concerns inna…
Janice helped with all my concerns in a friendly and professional manner
Thank you Daniel we will pass on your feedback its really appreciated. Kind regards, Jon
4/5
TrustpilotVery helpful and easy
Thank you for your review Anthony we will pass on your feedback. Kind regards, Jon
5/5
TrustpilotQuick and easy customer service
Good afternoon Anthony, thank you for your review. I am pleased that you have found our online team to be of assistance to you. I hope that you will consider using this method of contact again. Kind regards, Carol
4/5
Trustpilotstolen parcels
All answers ere answered satisfactorily
Good morning Eva, thank you for your review. I am pleased that you have found this service to be satisfactory. Kind regards, Carol
5/5
TrustpilotHelpful
Helpful Quickly responded Friendly
Good afternoon Natasha,Thanks for taking the time to leave a review, we're glad you found our agent to be quick, helpful and friendly.Kind regards, Emma
4/5
TrustpilotQuick to answer unfortunately not a very quick repair date
Quick to answer unfor
Good afternoon Angela,Thank you for taking the time to give feedback on our web chat service. I'm sorry that you have found our repair appointment date disappointing - I do hope any outstanding matters are resolved as soon as possible for you. Kind regards, Emma
5/5
TrustpilotWas fast and helped me what I needed
Thank you very much Miranda for letting us know that your live chat went so well - It's good to hear that your enquiry was dealt with quickly - Kind regards, Kate.
4/5
TrustpilotI had to use live chat to report my…
I had to use live chat to report my repair as the repair form online wasn't working. John sorted it for me.
Good morning Cath, thank you for your review. I am pleased that John has been able to get your repair logged for you. I hope that you will consider using this service again in the future. Kind regards, Carol
5/5
TrustpilotMo was very helpful in progressing…
Mo was very helpful in progressing outstanding repairs with planning.
Good afternoon Clare,Thank you for leaving a five-star review for our agent, I'm glad Mo was able to help you - I will share this with Mo now, she will be delighted to receive it.Kind regards, Emma
5/5
TrustpilotHelpful
Helpful, quick to respond gave details to assist me in my query. Thank you
Good afternoon Jennie, thank you for your review. I am pleased that our online team have been able to assist you. I hope that you will consider using this facility in the future should you need to contact us. Kind regards, Carol
5/5
TrustpilotFriendly and helpful
Good afternoon Vicky, thank you for your review. I am glad to know that our online team have been friendly and helpful to you. I hope that you will continue to use this facility going forward. Kind regards, Carol
5/5
Trustpilotresponded quickly and provided the…
responded quickly and provided the necessary information.
Thanks for your feedback Olga. we're glad you were happy with our service.Kind regards, Emma
1/5
TrustpilotCut me off after waiting twenty minutes
Good afternoon Jennifer,I'm sorry to hear that your chat was disconnected today - Sometimes the internet connection can fail and it can appear that the advisor has left the chat so I apologise for any inconvenience caused - Please do try our online chat again so that we can help you.Kind regards, Emma
5/5
TrustpilotQuick and concise information.
Live chat agent was quick and helpful.
Good afternoon Simon,Thank you very much for letting us know that your chat with our agent went well.Kind regards, Emma
5/5
TrustpilotIt was a pleasure talking to Debbie she…
It was a pleasure talking to Debbie she was very helpful.
Thank you very much Ian for letting us know that your live chat with Debbie went so well - We really hope you will continue to use this service for any future queries - Kind regards, Kate.
1/5
GoogleAppalling, appalling, appalling. Wish I could rate them 0 zero stars, the most unhelpful HA I don't know why they still exist. They are responsible for allowing hate crimes to occur and have taken no action against the perpetrators. The staff I have dealt with are extremely thick and lack professionalism.
5/5
TrustpilotFirst Class Customer Service exactly…
First Class Customer Service exactly how Customer Service should be.
Good morning dam0 and thanks for taking the time to let us know how your live chat went - Kind regards, Kate.
5/5
TrustpilotRent inquiry
My operator Kai dealt with my inquiry quickly and efficiently
Good afternoon Mandy, thank you for your review. I am pleased that our online team have been able to help you today. Kind regards, Carol
5/5
TrustpilotPeter sorted the issue very quickly
Good morning Lianne, thank you for your review. I am pleased to know that Peter has been of assistance to you. I hope that you will continue to use this facility in the future. Kind regards, Carol
5/5
TrustpilotNicholas answered my query promptly and…
Nicholas answered my query promptly and efficiently
Good afternoon Alastair and thanks for taking the time to leave such a great review after chatting to Nicholas - It's great to hear that your enquiry was dealt with promptly - Kind regards, Kate.
5/5
TrustpilotYasmin she was so helpful
Yasmin she was so helpful, friendly and understanding
Good morning Ivanka,Thank you very much for taking the time to leave a five-star review after chatting to my colleague Yasmin, it's great to hear your positive feedback.Kind regards, Emma
1/5
TrustpilotAbsolutely appalled!!
Absolutely appalled!! I’ve been trying to get my issue sorted out for months, and I have a newborn premature baby to bring home this weekend and my issues are still not resolved!!
Good afternoon Kelly, thank you for your review. I am pleased that Cherie has been able to help you with your enquiry. I hope that you will consider using the online facilities should you need to contact us again. Kind regards, Carol
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
