5/5
TrustpilotHelpful
Very good info and very helpful indeed.
Agent replied · 24 August 2024
Thank you Val for the great review and it's good to hear that your live chat went well.Kind regards, Emma
Trusted Agent profile · London
Clarion Housing Lettings London reviews
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAnswered my question without going back…
Answered my question without going back and forth
Agent replied · 24 August 2024
Good afternoon Gina, thank you for your review. I am pleased that you have found our online team to be of help to you. Kind regards, Carol
5/5
TrustpilotVery professional and fast to help sort…
Very professional and fast to help sort out my problem
Agent replied · 12 June 2024
Good morning Kurt,Thanks for your five-star review, we're glad you were happy with our service and that we could help resolve your enquiry.Kind regards, Emma
5/5
TrustpilotThe adviser was very helpful
The adviser was very helpful and did as I requested
Agent replied · 12 June 2024
Good afternoon Ann, thank you for your review. I am pleased that our online team have been able to help you today. Hopefully, you will consider using this method of contact in the future. Kind regards, Carol
5/5
TrustpilotJoined the chat in good timing
Joined the chat in good timing - responses were straight away
Agent replied · 12 June 2024
Hi Beckiie - Thanks for the great feedback and letting us know that your live chat went so well - Kind regards, Kate.
4/5
TrustpilotWas very helpful and put my mind at ease
Agent replied · 12 June 2024
Good afternoon Kerry, thank you for your review. I am pleased to know that our online team have been able to help you today. I hope that you will consider using this facility again in the future. Kind regards, Carol
4/5
TrustpilotI have a problem with a tree near my…
I have a problem with a tree near my car parking space, it leaves a green residue and loads of nasty katkins all over my car. Sharon has raised a job number to get the tree looked at and possibly cut down.
Agent replied · 12 June 2024
Morning Jo. Thank you for taking the time to leave us a positive review! Its great to hear that Sharon was able to be of help and get the tree looked at for you. Appreciate your feedback. Thank you and Kind regards.
5/5
TrustpilotLift repair
Op very helpful and understanding
Agent replied · 24 August 2024
Good morning Annie,Thank you very much for letting us know that our agent was very helpful and understanding - We do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotGood communication
Sam R dealt with my enquiry and was very helpful.
Agent replied · 12 June 2024
Good afternoon Harry - Thank you for the five-star review after chatting with Sam today - It's good to hear your enquiry was dealt with so well - Kind regards, Kate.
5/5
TrustpilotYasmin Really helped with a door…
Yasmin Really helped with a door repair! and sorted it ASAP
Agent replied · 12 June 2024
Good morning Harry, thank you for your review. I am pleased to know that Yasmin has been able to help you with your repairs. I hope that you will consider using the online service in the future. Kind regards, Carol
5/5
TrustpilotGood help desk
I was attended to quickly and efficiently by the help desk
Agent replied · 12 June 2024
Good morning Linda, thank you for your review. I am pleased that our online team has been of assistance to you. I hope you will consider using this facility in the future. Kind regards, Carol
5/5
TrustpilotFriendly
Friendly, helpful and very quick.
Agent replied · 24 August 2024
Good morning Jeanine,Thank you very much for letting us know that your chat was friendly, helpful and very quick - We do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotPrompt,made sense to me,asked the right…
Prompt,made sense to me,asked the right questions
Agent replied · 24 August 2024
Thank you Ann for the great review and it's good to hear that your live chat went well.Kind regards, Emma
1/5
GoogleNever take a property with clarion housing you have leaks that are leaking directly in to electricity and they basically do nothing about it and let you live in wet and damp property terrible customer service do not recommend 😑 …
3/5
GoogleHad a tech issue for far to long making it hard to pay them and having to go online instead , go online to pay and again issues. Can't call to talk to anyone about this either, only calls they are taking is about emergency repairs and rarely are they sorted either
1/5
GoogleWhilst the customer service team try to help , every other department they attempt to put you in contact with is completely incompetent. Particularly the repairs team and the service charge team who refuse to return calls or even read emails. The worst customer service possible from the least competent people imaginable
5/5
TrustpilotMy elderly Father needed an emergency…
My elderly Father needed an emergency repair - was arranged as urgent by a lady called Janice. Great customer service from Clarion - Janice amazing!
Agent replied · 12 June 2024
Thanks Anne-Marie for the great feedback and it's really good to hear your father's repair was arranged so quickly - I'm sure your review will make Janice's day - Kind regards, Kate.
5/5
TrustpilotI spoke with taiowo today
I spoke with taiowo today. made me feel important and was polite and proffessional. dealt with my enquiry promptly
Agent replied · 12 June 2024
Good morning Faye, thank you for leaving your review. I am pleased to read that Taiwo has been of assistance to you. I hope that you will continue to use the online service in the future. Kind regards, Carol
5/5
GoogleHaving just recently been taking over by the newly merged Clarion I was wondering whether they would be any better than Circle. In one way (answering repairs and fulfilling them..great). Now having rang Clarion regarding an ongoing kitchen refurbishment I get no response weeks later no response. .the programme began in March...the kitchen people came beginning of the year still no response as to how they might refurbish the kitchen still chasing someone from the planning team!!!! And to make matters worse youve increased my rent without notice which in the lovely welcome literature Clarion said they wouldnt change as a result of the merger. After I spoke to customer service I was told point blank they'll send me out a notice now and there's nothing I can do about it..no appeal system. .nothing. Why change rubbish for deceitful? Really disappointed.
1/5
GoogleMy hot water was running at 80’c scalding hot ! Took them a week to respond to my email . Engineer arrived and found a few faults main one being a broken cylinder stat . He didn’t bother to fix the scalding water even though he could have bought a cylinder stat a mile away in Tonbridge . Hence he left with the water still scalding hot and said he would order parts and be in contact ! Upon ringing Clarion on their main number I wasted 30 minutes getting through only to be told by some idiot that I needed to ring Circle direct ( prep HA ) that owned the property . Another 15 minute wait then I was told I had the wrong department again ! Another jobs worth said I needed to contact their engineer to discuss the issue with him direct ! Totally clueless , badly managed organisation that leaves HHSRS category risks without removing the danger before they leave . I will be reporting them to the HSE and my MP. They seem to employ people with no common sense or logic and make up the most rediculous procedures . Their Chief Executive needs to get a grip on repairs before somebody gets killed and they end up in the Dock .
1/5
GoogleI have been a tenant for some 7 years .after waiting for almost that long for the roof to be fixed,Circle Anglia sent a scaffolder round,they broke my bathroom window and denied it. The contractor came out and confirmed that , yes his workers has broken the window .I have been waiting for the past 3 weeks for them to come back and fix the window. They have made 5 appointments and not attended 5 times. In my opinion Circle 33 or Anglia or whatever they are calling themselves are among the worst Social Housing Providers in the uk.In order for me to log these comments I had to give them a star. PLEASE NOTE THAT THEY DO NOT DESERVE THE STAR.
1/5
GoogleAbsolutely useless, I live in a residence owned by clarion and they recently changed the locks to the communal area where my storage unit is, so far taken 3 months to provide me with a key for my own storage unit (that already has my property inside it.) The customer service is a joke, the fifth lady I spoke to told me 'i am sorry I don't know what to tell you, I've passed your complaint on but I don't know why they aren't contacting you back'. Absolutely useless company and even worse customer service.
1/5
GoogleThe absolute worst and most poorly run, disconnected organisation i have come across. They refuse to respond to emails, claim to return calls and never do, pass on blame to other departments and do not resolve issues. One very basic issue i called in about is was for 2 light bulbs to be changed on my floor, i received no replies despite chasing for 16 weeks!! I have a small child and the darkness created a dangerous atmosphere. Despite documenting this to Clarion nothing was done. Then they have the nerve to seek to increase service charges! The garage gate has been broken for 5-6 months despite many emails from residents. They simply do not care! Always judge a company by how they deal with issues and these people ignore them. Zero stars. Stay away.
5/5
Trustpilotit was dealt with quickly
Agent replied · 24 August 2024
Hello Pauline - thank you so much for leaving your review. We are pleased the advisor was able to assist with your enquiry quickly for you on this occasion. We hope you will consider using the webchat service again in the future. Kind regards...Michelle
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