Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotcherie was so good resolving my issues…best
cherie was so good resolving my issues raised. very professional and besto
Good morning Ignace - Thanks for taking the time to let us know that your live chat, with Cherie, went so well and we do hope you will continue to use live chat for any future queries - Kind regards, Kate.
5/5
TrustpilotThe person listened to my request and…
The person listened to my request and actioned that, coming back with information related to the reason for my call and advise accordingly.
Good afternoon Joy,Thank you for your review and for sharing your experience of our web chat service. I am pleased that you have found our team to be of assistance to you and I do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
1/5
GoogleServices are absolutely shocking from clarion, so many leaks, failure in attendances for appointments, no one being able to even arrange basic things over the phone. Also there decision to give the contract to swale heating which is equally as dreadful. Abysmal service from them they should be embarrassed.
5/5
TrustpilotLucy
Lucy - Very polite and apologetic with the problem I was contacting for, noted everything
Thank you Jennie! We will be sure to pass this on to Lucy. Kind regards, Jon
5/5
TrustpilotNeeded to contact Clarion through chat…
Needed to contact Clarion through chat this morning on discovering dampness, spoke with Amie who was very helpful in arranging a visit for investigation
Thank you Mr and Mrs Addis for the great feedback - It's great to hear that my colleague, Amie, was able to help this morning - Kind regards, Kate.
4/5
TrustpilotChase up repair
Helpful and gave the information I requested
Good morning Hayley,Thanks for taking the time to leave a review, we're glad you found our agent to be helpful and that they could assist with your enquiry. Kind regards, Emma
5/5
TrustpilotCustomer Service
great customer service and quick responses were given
Good morning Adib, thank you for your review. I am pleased that you have found the online team to be of help to you. I hope that you will consider using this facility again in the future. Kind regards, Carol
4/5
Trustpilottried to get some one to listen to me…
tried to get some one to listen to me but think l got no where
Good afternoon John, thank you for your review. I am sorry to read that you don't feel listened to. Please contact us again should your query remain unanswered. Kind regards, Carol
5/5
TrustpilotDelicate situation handled with care.
Spoke to a lovely man who assisted in helping me with a delicate problem. He went above and beyond to aide a resident in need.
Good afternoon Daisy, thank you for leaving your kind review, and I am pleased to know that our online colleagues have been able to help you today. I hope that you will continue to use this service in the future. Kind regards, Carol
5/5
TrustpilotSuper Service You’re very helpful today
Good afternoon Lisa, thank you for your review. I am glad that you have found our online team to be of help to you today. I hope that you will consider using the facility in the future. Kind regards, Carol
5/5
TrustpilotLive chat
Always helpful in answer my questions.
Good afternoon Jardine, thank you for your review. I am pleased that you find our live chat system to be of assistance to you. I hope that you will continue to use this going forward. Kind regards, Carol
5/5
TrustpilotQuick response
Debbie responded to my repair query quickly and efficiently
Good afternoon LW, Thank you for the great review and it's good to hear that your live chat with Debbie went well.Kind regards, Emma
5/5
TrustpilotThe problem was dealt with and they’re…
The problem was dealt with and they’re treating it as emergency
Hi Caron - Thanks for the great feedback and we do hope that your repair is completed as soon as possible - Kind regards, Kate.
1/5
TrustpilotWhat a total joke
4 MONTHS???? To wait far a subject access, rent statement and a hardwire report on my electrics!!WHAT A TOTAL JOKE. Be sure to add this review to my account please.
Good Afternoon AlanThank you for your review. We shall as requested add your latest review on to your account.Kind RegardsNatalie
5/5
TrustpilotHelpful
Fast, efficient and handled my query
Good afternoon Tanya, thank you for your review. I am pleased to know that you have found our online team to be fast and efficient. I hope that you will continue to use this facility going forward. Kind regards, Carol
1/5
GoogleEmpty properties in my home town. The main social housing provider to the town and they have a dozen empty properties we know of and they are doing nothing to get them ready for letting. Not only will they become a target for vandalism there are homeless people waiting to be housed. It's a disgrace.
2/5
GoogleI've live in a damp run down flat for 9 years, affinity Sutton and clarion housing is one of the same company they just changed name. The same people are working behind the seance some even still wear the affinity Sutton uniform. The repair men are under instruction to do as little as possible in accaisions of damp they will bring spray and instruct u to spray on damp. They are not interested in dealing with source of damp or repairing damage caused by damp, it is very difficult to get clarion to except responsibility and make good.. Its 950 and the office isn't still closed can't get through on phone
1/5
GoogleActually zero stars! They reported my review on Trustpilot where I merely pointed out that they are utterly shambolic, hypocritical and useless. They treat their tenants like dirt and then wonder why we all take to the internet to complain about them??!! If you get to the stage where you are dealing with their complaints department and a lot of tenants probably will seeing that their repairs system is total mess, then approach the housing association Ombudsman to get involved and Clarion will soon be falling over themselves to deal with your complaint LOL! They don’t want tenants logging a complaint with the Ombudsman because it goes down as mark against them and ultimately to the housing regulator and they can end up being downgraded and worse. Clarion seem to be more concerned with their glossy public image as the UK’s biggest housing group than the actual concerns of their long suffering tenants who are waiting weeks and often months for essential repairs to be dealt with and are living in homes that are substandard and cause them stress and create health problems. Terrible organisation.
1/5
GoogleThis company has a big communication issue and from the amount of unfixed repairs and almost no contact with a named individual who has oversight of our building, I can only assume poor leadership and incompetence are the drivers of Clarion. My only praise is for the call centre staff who have to field our repeated calls for updates that rarely lead anyway. Clarion recently gave 'all pay slips' to residents for an increase in service charge of between £100 - £170 a month with no explanation. Some residents were lucky enough to get a bill breakdown that this was for "general leaseholder repairs". It feels unpleasant to be totally in the dark about what is happening.
5/5
TrustpilotVery helpful person easy to sort query…
Very helpful person easy to sort query an helped me out ! Very grateful!
Thanks John for the great review and letting us know how helpful my colleague was today - Kind regards, Kate.
5/5
TrustpilotRequest
I hope that the issue will be fixed as it affects the entire building. the help I received today seemed to ask very structured questions to narrow down the potential problem. First time I received a reference number too.
Good Morning EvaThank you for leaving a great review for Clarion. We are so pleased to hear that you was able to receive the support you required when you contacted Clarion. We shall ensure your great feedback is passed on to the team.Kind RegardsNatalie
5/5
Trustpilotkadeen done a very good job
Good afternoon Susan,Thanks for your five-star review, we really appreciate your feedback and we will be sure to pass this on to Kadeen.Kind regards, Emma
5/5
TrustpilotPerfect chat sorted in no time
Good afternoon Suzanne,That is great to hear, thank you for your review. Kind regards, Emma
5/5
TrustpilotI was very satisfied with the way…
I was very satisfied with the way Nicholas answered my questions
Good afternoon Julie, Thanks for taking the time to leave a review, we're pleased to hear that Nicholas was able to help with your enquiry.Kind regards, Emma
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