Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotThe woman I was talking called Debbie…
The woman I was talking called Debbie she was very helpful
Good morning Den,Thank you very much for letting us know that your chat with Kai was very helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotPeter On Live Chat
Peter Helped me today on live chat. He was very understanding.
Good afternoon Mollie Anne,Thank you very much for letting us know that your chat with Peter went well, we're glad to hear your positive feedback. Kind regards, Emma
5/5
TrustpilotTHE PERSON DEALING WITH MY PROBLEM WAS…
THE PERSON DEALING WITH MY PROBLEM WAS VERY UN DER STANDING
Thank you very much Clive for taking the time to let us know that your live chat went so well - Great news! Kind regards and thanks again, Kate.
1/5
TrustpilotSince October not able sort out mould…
Since October not able sort out mould in my bedroom.Missed several apptmnts with no excuse.Poor communication.Disgusting!!
Good morning aa - I'm really sorry to hear that several of your repair appointments have been missed and we'd really like to help - Please reply to the message that I've just sent you (via Trustpilot) so that we can speak to the relevant team - Kind regards, Kate.
1/5
TrustpilotThought clarion migjtnod got better…
Thought clarion migjtnod got better since I had lots of issues Obviuisly not . Don’t respond to complaints always saying they willRing back amd don’t not happy
Good morning Diane,I am sorry to hear about your views on Clarion - I do hope any outstanding matters are resolved as soon as possible for you.Kind regards, Emma
5/5
TrustpilotBlocked Drain.
Repair booked for a few days time, with clear instructions on what to do if things worsen.
Good afternoon Sue,Good to hear we were able to assist you, thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotJohn Holden on Repairs Team very…
John Holden on Repairs Team very helpful and went above and beyond.
Good afternoon Dot, thank you for your review. I am pleased to know that John has been of help to you today. I will pass on your kind words. Kind regards, Carol
5/5
TrustpilotResponsive to my query and hopefully…
Responsive to my query and hopefully resolved quickly.
Good afternoon Georgina,Thanks for taking the time to leave a review, we're glad you found our agent to be responsive to your query and we do hope any outstanding issues are resolved soon for you. Kind regards, Emma
5/5
TrustpilotQuick and efficient reporting and…
Quick and efficient reporting and organising repair for banister rail
Good afternoon Julia,It's good to hear we were able to assist you in booking a repair. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
5/5
TrustpilotI was very happy with how the matter…
I was very happy with how the matter was dealt with
Good morning Pauline, thank you for your review. I am pleased that our online team have been able to help you. I hope that you will continue to use this facility in the future. Kind regards, Carol
5/5
TrustpilotComplaint
The assistant was very helpful and professional and polite
Good morning Alison, thank you for your review. I am pleased that you have found our online team to be of help to you. I hope that you will consider using this facility again should you need to contact us. Kind regards, Carol
4/5
TrustpilotAdvisor very helpful
Advisor very helpfulVia live chat and gave guidance and next step to resolve the issue
Good afternoon KJw, thank you for leaving your review. I am pleased to know that our online team have been of help to you. I hope that you will continue to use this method of contact in the future. Kind regards, Carol
5/5
TrustpilotClint helped me with my issue and took…
Clint helped me with my issue and took action
Good afternoon Lale, thank you for leaving your review, and your kind words about John. I will pass this on to him. I hope that you will continue to use this facility going forward. Kind regards, Carol
5/5
TrustpilotReport Repair
Very polite and patient as there was problems with live chat
Good afternoon Rowena and thanks for the great review - We really hope that you continue to use live chat for any future queries that you may have - Kind regards, Kate.
5/5
TrustpilotQuery raised was delt with efficiently…
Query raised was delt with efficiently and I felt chatting with person on line.
Good afternoon Sarah,Thank you very much for letting us know how your chat went and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
5/5
TrustpilotLucy kindly answered all my questions
Lucy kindly answered all my questions. There had been a mistake with the request for contact I had made so Lucy quickly sorted it and has asked that I be contacted for a phone appointment. Thank you again.
Hello Tracy - Thank you for your review. I am happy to hear that Lucy was able to help you. Appreciate you taking the time to share your experience with us today. Thanks again and best wishes, Pris.
5/5
TrustpilotVery polite and helpful
Very polite and helpful Sorted problem out for me with no issues
Good afternoon Zoe and thank you very much for letting us know that your live chat went well today - I'll be sure to pass your review on to the live chat team so thanks again - Kind regards, Kate.
1/5
GoogleHorrific. They exist to take money from the most vulnerable who need social housing. I have to live in a freezing cold house as my heaters are new, yet social services have been on them for years to replace the system. Total joke. If you can avoid them please do, you will regret it.
1/5
GoogleThis housing is ridiculous, we’ve been experiencing extreme wildlife in our flats. Multiple tenants have found and captured snakes either in Kitchens , in living areas etc it’s beyond a joke. We have tried numerous times to get this issue resolved and each time we’re met with “ it might be someone’s pet “.
4/5
Trustpilothelpful man at clarion
that the chat could do with a update as its a little slow
We appreciate you taking the time to review our online service Ken and we're pleased to hear you found our agent helpful - We are always looking for ways to improve and build upon our services, your comments are valuable in helping us do so. Kind regards, Emma
5/5
TrustpilotI was supposed to have a job done today but as usual it didn’t happen, so upset & disappointed Fencing
I was phoned immediately by the lovely Kate who is a customer service representative
Good morning Lorraine,Thank you very much for taking the time to leave a review. I'm pleased to hear your feedback for Kate and I'm sorry that you have found our Clarion Response service disappointing - I do hope any outstanding matters are resolved as soon as possible for you. Kind regards, Emma
5/5
TrustpilotExcellent customer service lucy
Lucy very helpful shame more staff members are not like her
Good afternoon Olivia, thank you for your review. I am glad that Lucy has been able to help you today. I will pass on your kind words. Kind regards, Carol
5/5
TrustpilotGreat help
Spoke with Charlie today, who was patient and helpful. Thank you
5/5
TrustpilotGave me the information I needed very…
Gave me the information I needed very quickly.
Good morning Irene,Thank you for the positive review and it's good to hear that your live chat went well.Kind regards, Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
