Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotHelpful
Tried to get me the answer I was looking for
Good afternoon Annette - thank you so much for your review. We are pleased you found this facility helpful on this occasion and hope you will consider using it again in the future. With kind regards...Michelle
5/5
TrustpilotClint was efficient
Clint advised me on what actions I needed to take
Good afternoon - thank you for leaving your review. Really pleased that Clint was able to assist you with your enquiry today. We hope you will consider using this facility again in the future. With kind regards...Michelle
1/5
Googlethey put the wrong date on their system for my tenancy start date even tho its correct on my signed tenancy agreement they have been sending threatening letters ever since for court action and eviction for 2 weeks rent arrears that i dont owe. when i call them they confirm i dont owe any money and just blame another team for the mistake then i get more letters and it goes round and round in circles.
4/5
TrustpilotFriendly and Helpful
I had an online chat with John about a couple of things that need repairing. He was very helpful and booked them both in for this month. Just hoping that they attend and repair them now.
Hi Briony, thank you for taking the time to review our online service. I also thank you for saying that John was very helpful to you, it's always nice to get that personal feedback. I also hope that the repairs are carried out promptly for you. Kind regards, Carol
1/5
GoogleMonths ago they decided to redo our fencing at the front of the property, left it after 1 day of work. Now it is a pile of rubble for people to trip over. Chased them multiple times to no avail. I work in FM but this is the worst company I have seen to date in the industry.
1/5
GoogleAwful Landlord, Awful Company, ignore emails, refuse to deal with EWS1 issues, do not respond when requested, ignore complaints. Currently waiting a YEAR for a fire door to be installed between the corridors and our car park.
Good Morning, Thank you for leaving a review for Clarion. We are sorry that you feel this way, if there is anything we can help with please do email reviews@clarionhg.com or call us on 0300 500 8000. Kind Regards Natalie
5/5
TrustpilotThe operator was really helpfull
The operator was really helpfull, the enquire was solved very quickly.
Thank you Simona for the great feedback and I'll be sure to pass your review on to the live chat team - Kind regards, Kate.
5/5
TrustpilotVery easy to communicate
Very easy to communicate, what was needed and they dealt with, my enquiry every efficiently
Good morning Kerrie - Thank you very much for the positive review and letting us know that is was easy to communicate with us - Our live chat service is proving to be very popular and we really hope you will use this again for any future queries that you may have - Kind regards, Kate.
1/5
GoogleIf I could give zero stars I would, how can they be allowed to treat people like they do, disgusting behaviour
5/5
TrustpilotVery helpful
Very helpful, raised the issue quick, polite and professional. Thank you
Good afternoon Jennie, thank you for your review. I am pleased to know that you have found our online team to be of assistance to you. I hope that you will consider using this facility in the future. Kind regards, Carol
5/5
TrustpilotAppreciated that the online chat was…
Appreciated that the online chat was answered just before closing
Good morning Vanessa, thank you for your review. I am pleased to know that the online team were happy to help you at the end of the day. I hope that you will continue to use this facility in the future. Kind regards, Carol
5/5
TrustpilotEasy to use and was guided to the right…
Easy to use and was guided to the right person to sort out my problem fast
Good morning Diane, thank you for your review. I am pleased that you have found our online service quick and easy to use. I hope that you will continue to use the online service should you need to contact us in the future. Kind regards, Carol
5/5
TrustpilotEasy very friendly staff to communicate…
Easy very friendly staff to communicate and was able to solve my issues immediately
Good afternoon Ali, thank you for your review. I am pleased to know that you have found the online service to be of assistance to you today. I hope that you will consider using this facility again in the future. Kind regards, Carol
5/5
TrustpilotAlthough took a while to do the online…
Although took a while to do the online chat due to a queue help/ advice given as required.The phone queue was starting at 46 in queue so online chat much quicker
Good afternoon Elaine, thank you for your review. I am pleased to see that you were able to get answers to your questions. I hope that you will consider using the online chat service in future. Kind regards, Carol
5/5
TrustpilotDue to my repair getting worse i had to…
Due to my repair getting worse i had to contact clarion again and change the appointment. The chat bot is so much quicker as when i called i was 62nd in the queue.
Good afternoon Sharon,Thank you for taking the time to leave a review after your recent web chat, we are sorry that our phones are very busy. I do hope you continue to use our web chat service for any enquiries you may have.Kind regards, Emma
5/5
TrustpilotVery helpful and we resolved the…
Very helpful and we resolved the queries quickly. All sorted now.
Hi Sylvia, we're glad you enjoyed our live chat service. Kind regards, Jon
5/5
TrustpilotGave a detailed response to my question
Gave a detailed response to my questions. Chat feature very helpful.
Good afternoon Kim,Thanks for your five-star review, we're glad you were happy with our service and that we could help with your enquiry.Kind regards, Emma
5/5
TrustpilotLovely agent Cherie dealt with my query…
Lovely agent Cherie dealt with my query very quickly and was very helpful Thankyou
Good afternoon,Thank you for the great review and it's good to hear that your live chat with Cherie went well - I'll be sure to pass your review on to Cherie and the team.Kind regards, Emma
5/5
TrustpilotA lovely lady called Lucy
A lovely lady called Lucy, Very Informed and helpful
Good afternoon Serena,It's great to hear how Lucy was able to assist with your enquiry - Thanks so much for taking the time to leave a five-star review which I will pass on to the team now.Kind regards, Emma
5/5
TrustpilotA representative that understood what I…
A representative that understood what I needed and solved my problem with minimum of fuss
Good morning Barbara,Thanks for taking the time to let us know how well your recent chat went, we really appreciate your feedback.Kind regards, Emma
5/5
TrustpilotThis seems to be the way of things…
This seems to be the way of things hopefully it works.
Good afternoon Chris, thank you for your review. I am pleased to know that our online team has been helpful to you today. I hope that you will continue to use this facility in the future should you need to speak with us. Kind regards, Carol
5/5
Trustpilotthings were sorted out and help was…
things were sorted out and help was given .just got to wait for some one to contact me
Good afternoon John - Thank you very much for the five-star review and letting us know that your live chat went so well - Kind regards, Kate.
5/5
TrustpilotFast response sorted straight away very…
Fast response sorted straight away very polite never had a problem with housing
Good afternoon Susan, thank you for your review. I am pleased to know that you have found our online team to be of assistance to you. I hope that you will continue to use this service in the future. Kind regards, Carol
5/5
TrustpilotClarion repairs
Jennifer the phone operator was most helpful did all she could to help me she deserves raise.
Good afternoon K J Thompson and thanks for the great feedback after chatting to Jennifer today - Kind regards, Kate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
