Trusted Agent profile · London
★★★★★
2,218 reviews across 2 platforms
Level 6, More Place, London, SE1 2DA
Clarion Housing Lettings's office in London, at Level 6, is rated 3.4 out of 5 across 2,218 reviews on two platforms, including 657 Google reviews rated 1.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleMutual exchange! Total lack of communication. You don’t assigned a person you can contact. You have to call the customer service line and wait ages only for them to “pass on the message”. The mutual exchange email again is a generic mailbox so takes ages for the team to actually get the email. Total joke!
5/5
TrustpilotGreat help
Great help, quick to respond. Very friendly and professional
Good morning Kat,Thanks for your five-star review, we're glad you were happy with our service and that we could help with your enquiry. Kind regards, Emma
5/5
TrustpilotCustomer service agent was very quick
Customer service agent was very quick, understanding and knowledgeable
Good afternoon Robert,Thank you for the great review and it's good to hear that your live chat went well.Kind regards, Emma
4/5
TrustpilotAdam
Adam, the person who guided me, was very helpful and polite.
Thank you very much Antonio for the positive feedback after chatting to Adam, on live chat, yesterday - I'll be sure to pass your review on to Adam and the live chat team - Kind regards, Kate.
5/5
TrustpilotRebecca helped me by booking in a…
Rebecca helped me by booking in a repair and dealing with my enquiry quickly and friendly. Thank you.
Thank you very much Hannah for letting us know that Rebecca was able to deal with your repair appointment so well, I'll be sure to pass your review on to Rebecca and the team - Kind regards, Kate.
5/5
Trustpilotresponded quickly to the problem
responded quickly to the problem. I hope they will solve it soon.
Thank you very much Olga for the five-star review after chatting to us today, we too hope your enquiry is resolved soon - Kind regards, Kate.
5/5
TrustpilotHelp with a problem.
Proactive approach to help to solve a problem.
Hello Robert - thank you for taking the time to leave your review. Really pleased we were able to assist you with your enquiry today. We hope you will consider using this facility again in the future. Kind regards...Michelle
5/5
TrustpilotLive chat is quick and the staff are…
Live chat is quick and the staff are always helpful
Hi Paul - Thanks for taking the time to leave a review and please do contact us again if you believe this leak needs to be treated as an emergency situation - Kind regards, Kate.
5/5
TrustpilotTaiwo has give me the right information…
Taiwo has give me the right information what I needed
Thank you very much Mark for letting us know how Taiwo was able to assist you today with your enquiry - I'll be sure to pass your review on to the team.Kind regards, Emma
1/5
TrustpilotWaiting for months to insulation be…
Waiting for months to insulation be done no response from them.Soon I'm stop paying rent and i don't care what they do
Good morning Ronalds, thank you for your review and I am sorry to learn that you are experiencing delays with the insulation. I am sending you a Trustpilot invitation to share your contact details with us. Once we receive this we can forward your comments to the relevant team and ask for an update. I hope that this will prove to be of assistance to you. Kind regards, Carol
5/5
TrustpilotVery helpful
Very helpful. Gave appropriate information. Polite and respectful
Hello Elaine - thank you for taking the time to leave your review. We are really pleased to hear you found our webchat experience useful and helpful. We hope you will consider using this facility again in the future. Kind regards...Michelle
5/5
TrustpilotFantastic service
Really lovely interaction. Very professional and ultra helpful and really kind too. Thanks so much. Couldn’t be happier.
Thank you Al for the great review and it's good to hear that your live chat went well.Kind regards, Emma
5/5
TrustpilotMo was very helpful and sorted out my…
Mo was very helpful and sorted out my issue swiftly and in a friendly manner
Thank you very much Steve for letting us know how well Mo dealt with your enquiry - I'll be sure to pass your review on to Mo and the team.Kind regards, Emma
5/5
TrustpilotThe advisor from Clarion was really…
The advisor from Clarion was really helpful and understanding of my current situation and provided food and energy vouchers to help us.We have been referred to a team who will be able to help us further 🙂Thank you again 🙏🏾
Good MorningThank you for leaving a great review for Clarion. We are so glad that my colleague was able to help you, especially at such a difficult time of the year. We shall ensure your great feedback is passed on.Kind RegardsNatalie
5/5
TrustpilotFriendly professional dealt with my…
Friendly professional dealt with my issue accordingly.
Good afternoon Kerrie,Thank you for your positive review, we really appreciate your feedback and we will be sure to pass this on to the team.Kind regards, Emma
5/5
TrustpilotKept in contact during the time of…
Kept in contact during the time of looking into the problem.
Good afternoon Linda - Thank you for the five-star review after chatting to our live chat team today and we really hope you continue to use this service for any future queries that you may have - Kind regards, Kate.
5/5
TrustpilotEverything I needed to know or help…
Everything I needed to know or help with was dealt with
Hi Jamie - Thank you very much for the five-star review and I'll be sure to share your review with our live chat team - Kind regards, Kate.
1/5
TrustpilotLive chat did not help me…
Live chat did not help me log in to my clarion. Tried 5 attempts as requested to change my password. But no joy and still cannot get into my account 😕
Good afternoon Kevin and thanks for your review - I'm sorry to hear that you still can't access your online account - I have sent you a Trustpilot message so please reply to this and we'll try to help you unlock your account as soon as possible - Kind regards, Kate.
5/5
TrustpilotMy complaint was handled quickly and…
My complaint was handled quickly and efficiently
Good afternoon Danielle,Thank you very much for taking the time to leave a five-star review after using our online services - I am pleased that you have found our team to be of assistance to you. Kind regards, Emma
5/5
TrustpilotThey are doing a job that pays £35000 a year We are rewarding people for doing a…
We are rewarding people for doing a job, that they should know, Now if they were to save a life of a human or animal, well that would be recommendable,
Good afternoon David, thank you for your review. Kind regards, Carol
5/5
Trustpilotwas sorted out quickly better than l…
was sorted out quickly better than l expected
Good morning John - I'm sorry to hear that you feel Clarion doesn't listen and we'd really like the opportunity to help you with any outstanding issues - Please reply to the message that I've just sent you (via Trustpilot) so that we can assist - Kind regards, Kate.
1/5
GoogleAwful company. Too big, totally unaccountable and totally unresponsive to all but the most simple of requests. Reminds me of the old nationalised industries. If I compare Clarion to the local association where my Mum lives - the difference in service, friendliness and empathy is massive.
Hi Sarah, we welcome all feedback and are sorry you’ve not had a positive experience to date. We'd like to help find a solution, so please email reviews@myclarionhousing.com and we'll be in touch to discuss.
5/5
TrustpilotThe handler was amazing at dealing with…
The handler was amazing at dealing with my requests and very prompt for appointments.
Thank you Consumer for letting us know that your live chat went so well yesterday - It's good to hear that your enquiry was resolved - Kind regards, Kate.
5/5
TrustpilotAll good helpful assistance …
All good helpful assistance everything answered . Thanks khacy
Good morning Cherie,Thank you for the great review and it's good to hear that your live chat with Taiwo went well. Wishing you all the best with your move.Kind regards, Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Clarion Housing Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
